Hilton Ponce Golf & Casino Resort

Even though the hotel is located at the south coast of Puerto Rico not the capital San Juan the location is great. A lot of places to visit as the Parque de Bombas or Castillo Serralles. The hotel is very bid complex resort really well planned and studied to crate a very relaxing atmosphere. I wanted to go to the new Hard Rock Cafe in the Aloft Hotel an is really near the Hilton Hotel which is better because it have a beach view. The facilities are really beautiful and pool is surrounded by palm trees. The room are really spacious and very clean. Very comfortable bed. The hotel has a casino which is open but I’m not a fan. Lobby area very elegant as all the open facilities around even with a pond with koi fishes. I recommend this hotel 100% and will love to come back

Everyone I interacted with was perfectly lovely, but the hotel (half empty) was seriously understaffed, and there was always a line for everything: i skipped my free breakfast both mornings I was there given the endless line. Room was clean, big- gorgeous view of the ocean, though I think every room in every building has an ocean view, certainly in Ocean Tower and West Tower (on higher floors). Its a nice expansive property that needs a refurbish: the pool is crowded and very family friendly- there is ample space to build a no-kids area for a more chill vibe. Lotsa Covid protection protocols. They take it seriously. Appreciated. The beach doesnt have like a set up area to sit/relax, but the water is gorgeous and the unspoiled coastline was beautiful. Was actually my favorite part of the hotel. Was VERY frustrating when i tried to go back on our last morning there: next to the sign that says "Beach Open 8-6" was a locked gate, preventing access on a sunny Sunday morning at 10. Lotsa potential but Hilton should get it together here.

Visited in Christmas 2020, during the Covid period. The Hotel is overall very well laid out, with a very calming vibe. The pool area is "chill" with a nice pool bar and restaurant. We enjoyed the Christmas Eve/Day Buffet, which featured a very nice spread of Local and international dishes for Christmas. The connected Golf course is very nice, with a quiet vibe and a whole second Pool and resort area a short shuttle ride away. Note that the Beach is more of a walking beach, lots of big crashing waves. Not the best for swimming or lounging. Beautiful either way!

We are touring the island and this is our second to the last stop. We chose to stay with Hilton instead of an Airbnb or a local boutique hotel because we were worried that with COVID, there might not be public celebrations around town. However, after we checked in yesterday, everything we encountered in this hotel was pure disappointment. This hotel illustrates everything a hospitality business SHOULD NOT do. We checked in an hour before the check in time and the room wasn’t ready, which is fine; however, the employee promised to notify us when the room is ready and we never heard back from him. The velvet team took three round to validate our parking ticket properly. The room service people hang up on my bf and left out a part of our order. On top of these, there’s also slow service, impatient employees, old facilities, chaotic pool settings, dirty & ugly beach, super thin walls, etc. At this point I just want to get this new year over with and go to our next destination. If you care about quality of your stay, DO NOT STAY WITH HILTON (or any business hotel chains).

This hotel is very clean, comfortable rooms and excelent service. The restorsnt for breakfast and dinner is buffe with a good variety. Good for relaxing time, take a rest, have fun and or a get together with family or friends. It have a nice pool and beach. I will stay again and you will enjoy.