Hacienda Real del Carmen

Starting at

$ 26

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TripAdvisor Review

Based on 58 review

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The only 5 Star Grand Class, the SureStay Plus Hotel by Best Western Hacienda Real provides the ideal atmosphere in each of its 106 rooms, including one equipped for the handicapped guest, 64 with two double size beds, 29 with one king size bed, 11 junior suites, one two room presidential suite as w...

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Property Info

The only 5 Star Grand Class, the SureStay Plus Hotel by Best Western Hacienda Real provides the ideal atmosphere in each of its 106 rooms, including one equipped for the handicapped guest, 64 with two double size beds, 29 with one king size bed, 11 junior suites, one two room presidential suite as well as Executive Office, Private Salons, a Convention Center, Restaurant, Beauty Salon, Gift Shop, Car Rental Agency, Video Bar, Gym, Parking, Valet Service and Pod Suhroom. Our hotel also offers complimentary transportation to and from the airport as well as free Wi-Fi throughout. This Mexican Colo...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

GymnasiumTowels and bed linenTowels and bed linenTowels and bed linenBikes availableBikes availableTowels and bed linenTowels and bed linen
Transport options
ParkingGarage
Reception services
Safe box

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    17

  • Very Good

    18

  • Good

    16

  • Reasonable

    5

  • Bad

    2

Travelers profile
  • Business

    36

  • Couples

    6

  • Solo travel

    1

  • Family

    8

  • Friends getaway

    2

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

So So.

Reviewed 17 october, 2019

I found myself in Ciudad Carmen overnight and checked into Hotel Real. Maybe they had just mopped but the place smelled like Fabuloso detergent and disinfectant. Bar was closed, restaurant was empty but took an order for a cocktail. I waited by pool area which had dirty tile and dirty table top. Seemed like drink would never be served. Waited what seemed like forever. I even went to restaurant and asked if they were making it. It finally showed up. Intended to take a swim after long hot drive but pool was rented out to a group of chubby women doing water aerobics to very loud Mexican disco music and a coach with a microphone yelling the moves. Wasn’t the most tranquil cocktail moment I have ever had. I opted to eat elsewhere and found a very good taqueria a couple blocks toward the airport. El Vaquero I believe. Other than the disinfectant smell, dirty pool area, poor drink service and pool full of loud chubby women the room was clean and otherwise comfortable. It was ok for one night transient stay. Wouldn’t have wanted another night.

glg2003

Good hotel, Good food and Nice ambiance

Reviewed 1 march, 2017

Stayed in this hotels for many times. Amazing place to relax after tough two months work on offshore. Rooms are nice with comfy bed's and well cleaned. Good Wifi connection. Restaurant has good choice of food. Breakfast is excellent. For pool users they have good and well maintained pool.

Sunilukn

A haven for tired offshore workers

Reviewed 2 november, 2015

The Hacienda Real is a good hotel with friendly staff. There's nothing better than a shower, cold beer and wifi after a six hour crewboat ride from the oil fields. I can recommend this hotel for anyone travelling to Carmen. Suggestion for improvement: English speaking TV channels!

Nordrott

Good Hotel,Clean Rooms,Good Food & Friendly staff.

Reviewed 29 october, 2015

I stayed in this Hotel for 1 night in Sep2015 and now again in Oct2015.It's a nice Hotel very near to Airport.Ambience of Restaurant is perfect and good tasty food.Rooms and Bathrooms are very neat and clean.Bed is perfectly arranged.Staff is very friendly and helpful.Just across the road is MEGA Superstore which was very handy to do some shopping before I leave for Mumbai.Overall a very good experience staying here.

naseershaikh12

Nice hotell, restaurant under average.

Reviewed 1 september, 2015

Stayed at this hotel several times in 2012, 2013 and 2014. Nice and clean rooms(but no refrigerator if you are not on the suite). Nice pool and friendly staff if you take into account that everything takes time in Mexico. The restaurant I can't recommend.

Gert Trygve O