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TripAdvisor Review
Based on 3219 review
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Property Location Located in Cle Elum, Suncadia Resort, a Destination by Hyatt Residence is a 1-minute drive from Cascade Range and 9 minutes from Roslyn Museum. This 4-star resort is 4.4 mi (7.1 km) from Washington State Horse Park and 4.8 mi (7.8 km) from Fireman's Park. Distances are displayed ...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Meeting Rooms
Elevator
Free Wifi
Turkish bath
Steam room
Hot tub
Luggage storage
TripAdvisor
Excellent
1360
Very Good
779
Good
569
Reasonable
319
Bad
192
Business
435
Couples
704
Solo travel
43
Family
1375
Friends getaway
277
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 29 July, 2021
Pleasant smiling employees. Not overbearing but very helpful. Surroundings and room were peaceful and quiet. Signage directing entry seemed better than I remember. I enjoyed my stay very much. I would enjoy a return trip.
Shadowalker B
Reviewed 29 July, 2021
The pictures of this property are definitely taken when it was in it's prime...now it's showing a lot of wear and tear. Hot tub conditions were abysmal. French door entries were not secure...door handles lock, but the doors can easily be pulled open. Bare minimal amount of towels in bathrooms and kitchen. Beds hard and pillows flat. Sorry, for over $1000/nt, this place was a disappointment.
Big_Country_1970
Reviewed 29 July, 2021
We booked 101 Big Hills Rd. (Sun-Wedn); almost $900/night. Hard to justify value for money. Pros: great view from the balcony. Cons: Cleanliness: Kitchen had old food crumbs on the stove. Bedroom had an empty bottle of alcohol in the drawer. Sitting area had a used bandaid. Carpet could be replaced, in the top bedroom, you could trip on the carpet bumps (from moisture presumably). Definitely expected better cleanliness for the price and resort like this. Service: For this price and given the fully booked resort all summer, I was shocked that only 1 restaurant (Portals) was open on premise from Sun-Wedn. The service at Portals was inconsistent border line rude; and it wasn’t due to lack of staff (we were the only ones at the restaurant at 730am for breakfast). No other restaurants were open (not even the food truck by the pool). Check-in: The lodge staff had inconsistent check-in communication, they told us we’d need to go back to the lodge once we got a text message, when we did not need to once you have the pin for the door. The Pin did not work throughout our stay, it required staff to come open the door for us. Other: 4am lawn mowers and landscapers make it hard to enjoy sleeping in while on vacation.
Linh H
Reviewed 29 July, 2021
We had a great trip. Pools are awesome, trails are awesome, food is good (at resort prices) and accommodations were nice but for the first time it was simply very dirty (not cleaned). We rented a house as we often do here but this time we rented from Suncadia's property management company as opposed to a private rental (e.g. through AirBnB). We did this because renting through Suncadia is the only way to have access to the pools and frankly if they didn't have that stranglehold I would not rent via them again. The house was great but it had not been properly cleaned... we even had a grease fire in the grill because it hadn't been cleaned in what looked like months. We paid nearly $1K per night and for that I would expect a spotless luxury accomodation which is not what we got. We called daily to get some help (especially with the grill) and despite saying they would no one ever came. Eventually we bought our own cleaning supples (as there was none in the unit) to at least clean the worst of it. We will definitely be back at Suncadia as we love it there but I'll be wary of their staffing shortages and indifference to renters when I do.
Phillip A
Reviewed 28 July, 2021
We have stayed at Suncadia numerous times and have always had a great experience. However this stay did not meet our expectations. The hotel was understaffed and the rooms were not adequately supplied. For example, our washer did not function and we were not given enough toiletries (shampoo was not even provided). Additionally, there were not enough pillows and blankets for a family or 4. We still most likely will come back again because we love the location, activities, and amenities. We are just very disappointed with our most recent stay.
NBT007