Based on 435 review
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We're pleased to provide free high-speed, wireless Internet access for guests staying in College Park, MD. Guests can also sample the delicious selections that on-site restaurant and lounge, Moose Creek Steak House, offers. The Holiday Inn Washington College Park hope to see you soon!.
Check-out ends at: 11:00
Pool and wellness facilitiesPool
Reception servicesLuggage storage
"The Worst Service Ever!"
Reviewed 9 september, 2021
Title copied from another reviewer who I totally agree with. Five guests ahead of me and it took 35 minutes waiting for my turn. To save your spot 1n the check-in line, you couldn't go sit on available lounge seats obviously. There were 2 check in stations but only one was in use by Michelle. Wait was so bad that I offered to come and open second service station just to get things moving. My local Autozone in Philadelphia salespeople greet every customer at the door but at no time did Michelle acknowledge guests or even attempt to explain long line to assure customers with "I will be with you shortly" or "apologies for the delay" or "the storm crashed our computers" or similar. This leads me to conclude, with some accuracy that an extremely long check-in line is THE NORM at this location . . . . The hotel did have some good aspects, such as nice rooms and adequate gym facilities. However, they were totally overshadowed by the woeful first impression at check-in. Breakfast is also an EXTRA COST add-on i'e - not included in the daily room rate. At the very least, IHG should have added it as a freebie to compensate the guests for the long check-in. IHG must be unaware that most, if not all the guests are coming from a distance - such as a long drive and/or flight, COVID protocols at every stop, TSA rules, etc. By the time most people get to the hotel, the last thimg they want to deal with is another TSA or DMV-type line just to check in. TSA line is understood. DMV line also fully understandable. Long hotel check-in = unfathomable. If I were the front desk clerk I would start with: "Welcome to Maryland, home of Chesapeake Bay. I do apologize for the long line, if you'd like to have a seat in our comfortable lounge chairs, please put your name on this list here and I will call you when it's your turn. How was your flight/drive? May I get you a chilled bottle of water?" Above will show compassion for your clients, get IHG a better review and soothe travel weary customers Unless IHG considers above outside of their capacity . . . IJS
Always a comfy & clean stay
Reviewed 24 april, 2021
We usually opt to stay at this Holiday Inn because it's close to other Family members, gotta love the convenience. The first trip (pre-pandemic) we had 4 Rooms & stayed a couple days as there were Adults and Kids and the Front Desk Agent (Gentleman) was friendly & accommodating to our needs. The Kids loved the stay but the Breakfast/Brunch items were subpar, even they agreed. The most recent trip was just an overnight and as usual Staff was friendly and the Room & Bathroom was thoroughly cleaned which is always appreciated. The Restaurant was closed as there are quarantine procedures in place but the Room is equipped with a Mini Fridge and Microwave, a major plus.
MAKING MAGICAL MEMORIES WITH KRISTOPHER VINCENT
Reviewed 14 september, 2020
A truly uplifting and encouraging occasion. Thanks to Holiday Inn College Park who kindly and graciously teamed up with our organization to grant a"magical memory"for an ailing child. It was five star treatment all the way!
The worst service ever
Reviewed 16 march, 2020
I checked rates the day before and they were $40 less then what I paid. The person who checked me in was the WORST EVER!!!!! Check in took 30 minutes and I was the only customer. I am extremely disappointed in Holiday Inn.
nice hotel but loud
Reviewed 21 february, 2020
They seem to cater to athletic teams so it is full of loud young people. If you need a good night sleep this not the place for you. If you are heading north on Baltimore Ave, you cannot make a left into the hotel. But good location and staff.