Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Muy buena opción para las Blue Mountains
Opinión escrita el 21 de Febrero de 2015
Nos quedamos una semana con mi familia en el complejo de Living Water, esta muy bien situado a 10 minutos del centro de actividades de Blue Mountains y uno paga menos de la mitad de lo que cuesta en el Village que está al pie. Tiene desde habitaciones tipo hotel hasta suites de 2 dormitorios con cocina completa. Aprovechamos las instalaciones de restaurante y piscina, excelentes. Llegamos en la madrugada manejando y no hubo problema en registrarnos y acceder a nuestro cuarto inmediatamente. Todos muy amables excelente servicio e instalaciones. La limpieza la realizan sólo 1 vez por semana a menos que se pida y se pague extra, es lo único que me disgusto, pero es común en los hoteles tipo time share.
You want to stay here!
Opinión escrita el 23 de Septiembre de 2021
From the time we walked in the front doors, until we checked out - everything about our stay was wonderful!
We were greeted and walked in like VIP's - I was impressed! She knew our names and asked how our long drive was, knowing we were coming from Ottawa.
We actually didn't know that we had booked a suite, so we were pleasantly surprised to see all of the amenities in our room. Full kitchen equipped with dishes, pots and pans, utensils. This was perfect for us because we are on the keto diet and were worried about our options. A quick run to a nearby grocery store and we were set!
Our room was clean - and I'm a bit of a freak about this - no hair, no stains, no signs of anyone staying there before! This is important to me. I know that there was obviously people there before we were, but I prefer to not see any of the mentioned signs.
The restaurant on site, The Lakeside Seafood and Grill, was top notch! Josh was our server both visits and he was extremely attentive, gave great suggestions, and was easy and pleasant to converse with.
The spa was a big hit for us! We booked a couple massage and they did not disappoint! The massage beds move and are heated, so that alone was so relaxing and comfortable. My husband said it was one of the best massages he ever had. We really enjoyed the Aquapath experience and would highly recommend it. Anyone that says it's a waste of money - doesn't appreciate the full experience of it. Again, it's super clean, no harsh chemicals, the cave-like feel is super impressive - makes you feel like you're in a jungle sort of! Combined with our massages, it was only $45 each - well worth it! I loved the salt scrubs and purchased 2 cannisters of it at the spa shop. All of the staff at the spa were amazing.
I had to think about if there was anything I would suggest to improve and all I can come up with is:
When checking in, we were asked to pay the full amount upfront - this was a little unusual as normally you pay after your stay. The clerk agreed to only charge the $100 deposit up front and the remainder after we check out.
The sofa in our suite was extremely uncomfortable. I'm guessing it was a hide-a-bed because after you sat on it for a few minutes you were sore.
When booking this location we read that there were staffing shortages and that they had experienced some complaints or possibly abusive language from guests. We can honestly say that we did not notice this at all! Our every request was attended to very quickly (not that we had many) and if they were experiencing staffing issues, we didn't notice it one bit.
Great job Living Water Resort & Spa Staff!! Way to pull it all together for your guests during a difficult time for the hospitality industry!
Opinión escrita el 21 de Septiembre de 2021
We stayed 3 nights at the Living Water Resort in Collingwood. We had a very large one bedroom unit with a balcony. We really enjoyed our stay here. Dinner at the attached restaurant “Lakeside seafood bar and grill” was great..not cheap but worth it. The only con was the appearance of the glassware in our unit. They were all very cloudy, straight out of the dishwasher. Would definitely recommend this place.
Opinión escrita el 21 de Septiembre de 2021
I was at the hotel for a 3 night visit, and I thoroughly enjoyed it. We were assigned the room accommodations we requested. The room was clean and comfortable. The kitchenette was well stocked with pots and dinnerware. The covid protocol was clearly communicated prior to arrival, therefore I knew what to expect. Check-in was efficient. All hotel staff I interacted with were polite and professional, and helpful!
Be sure to know what you are getting into
Opinión escrita el 17 de Septiembre de 2021
We made our reservation to stay at this hotel in May 2021 for a stay in September 2021. This was part of our time share program. When we contacted the hotel 4 days before our arrival to confirm the reservation we were told that it had not been added to their computer system and that this was done manually! We were told someone would call us back that day or the next to confirm and answer some questions we had. No one called. We called again two days before our arrival and kept getting voice mail and then being hung up on. After about six tries we were finally able to get to speak to a person and confirmed the reservation. So the trip began with frustration and we hadn't even left home.
My husband attempted to contact the Golf course club house to make a reservation for a lesson with their pro. He sent a message via their website, he sent them an email directly and then he called and after a couple of attempts with the phone just ringing and ringing with no message machine, he was finally able to speak to a person. He had to leave a message for the pro as this person booked his own appointments. No response was ever received to either digital attempt and no return call was ever made by the pro. Therefore no lesson. If there was no one to give lessons for whatever reason, a simple explanation of that would have been accepted; but no response whatsoever is terrible customer service.
On arrival we went to the Living Stone Resort (formerly Cranberry Resort) where the desk staff advised that we were actually staying across the street at Living Stone and provide directions. The confirmation we received (as above) set out the address of 19 Keith Street and not 9 Harbour St. Again poor communications. No check in - information package was provided. No info regarding contact numbers, no menu for their restaurant, no hours for the restaurant, pool, gym, etc.
There was no marking to tell you where the registration/check in area was. There was no short term parking area near the check in door (until you learned of what part of the building you were in so you didn't have to park, move your car and park again). Once we checked in and located the door we were to use for entry (again no signage, no markings, etc. to show where this door was was) and went to our room we were initially pleased with the accommodations. However, over our stay we noticed several things.
You have to insert your room card into a slot near the front door in order for the lights to work. No communication of this on check in and it took us a while to figure it out.
All the interior doors squeaked, loudly. This was very disruptive to our sleep when someone had to go to the bathroom in the middle of the night.
We couldn't find any dishes for eating initially but found them in the dishwasher. Later we learned that this is one of their Covid protocols to ensure that the new guests knew the dishes had all been cleaned and were safe to use. Some kind of note to this effect in the room would have been nice. Again communications are lacking.
There was very limited shelf space in the bathroom to hold toiletries. There was more space in the bedroom area than we knew what to do and they should have made better use of this space for a larger, better designed bathroom. The door between the bedroom and bathroom had a frosted glass panel in it and again when using the facilities in the middle of the night, meant that the bedroom was flooded with bright light. There was only one set of hooks in the bathroom to hold towels. There was plenty of wall space that several more could be installed. There were two doors to the bathroom but only one light switch. From the bedroom you had to cross the entire room to get to the switch - doing so in the dark in the middle of the night could be dangerous.
The door to the balcony had a clear glass panel but no curtain or blind. The room we had had a pull out couch but how someone would be able to sleep here with no window covering for privacy is beyond me. There was also no screen for the door so we couldn't leave the door open without inviting in all the insects.
The room we had had an adjoining room which was occupied for other people and we had no problem hearing a lot of what went on in their room. At times it was very noisy.
We were across the hall from the ice machine which seemed to get a lot of use late at night and early in the morning. It would be nice if a door was installed on the little alcove area to diminish the amount of noise.
All the various clocks in the room were in all different time zones! No two clocks had the same time on them. Even the TVs had the wrong time.
Despite their website info - there was no DVD player in the room, so the movies we brought to watch were wasted.
Their website was no up to date - it had a button to click on to "see the August lineup". It was already mid September!
We learned on our 2nd last day that there was a roof top terrace. When we tried to access it, we found the doors were locked by way of rope tied around the outside handles. When we questioned the front desk about it, we were told that the terrace in our building was not finished but that we could access the other building's terrace by the elevator in the lobby. Again no communication either about there being a roof top terrace or that the one in our building could be used.
We were told that we were in the "new building" but we found that there were scuff marks on the walls of the living area, that the shower area had been caulked several times (there were various types and colors of caulking used), there was a blob of something stuck to the floor of the shower which could be wipe off, there was another block of something stuck to the floor in the dining area which couldn't be wipe off. The step from the room to the balcony was not finished, the ceiling on the balcony was not painted, etc. The parking lot had construction going on it it, there were areas which were gravel and dirt and pylons and caution tape in various areas.
We were not able to use the gym or the restaurant given that you had to have a phone to scan the QR codes. Our phones don't have data plans so we couldn't make use of these amenities.
The room was nicely decorated and furnished, the front desk staff was courteous and polite, some gift certificates were provided, the room was spacious (although some wasted space which could have been better utilized elsewhere), the location is very good,
All in all, I found that there is a great lack of communication from this resort which would be useful to all guests.