Dorint Hotel am Heumarkt Köln

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$ 197

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Based on 1082 review

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This luxury hotel lies at the heart of the city, on the banks of the River Rhine, and at the start of the pedestrian zone. A selection of shopping and entertainment venues is to be found nearby. An elegant accommodation establishment, it comprises a total of 263 rooms. A gourmet restaurant and a hea...

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Property Info

This luxury hotel lies at the heart of the city, on the banks of the River Rhine, and at the start of the pedestrian zone. A selection of shopping and entertainment venues is to be found nearby. An elegant accommodation establishment, it comprises a total of 263 rooms. A gourmet restaurant and a health club with SPA services, steam room, sauna and an indoor swimming pool are only some of the leisure options offered. All units are soundproof and air-conditioned. Each includes an en-suite marble bathroom, free tea/coffee facilities, high-speed Internet access, satellite TV and other amenities an...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Business Facilities / Facilities
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access and concierge services.
several
Elevator
Pool and wellness facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Skiers will be in heaven, but there are recreational options available for non-skiers as well, including a wa..
Reception services
Luggage storage
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Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleimposition of interval between guests' stays 24 hoursTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddThis smoke-free hotel was built in 1950.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddFree self parkingTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this lodge include wireless Internet access (surcharge) and a fireplace in the lobbyTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and ski storage. Additional features at this hotel include tourTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesSauna

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    419

  • Very Good

    423

  • Good

    148

  • Reasonable

    46

  • Bad

    46

Travelers profile
  • Business

    326

  • Couples

    370

  • Solo travel

    59

  • Family

    128

  • Friends getaway

    115

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Very unwelcoming

Reviewed 28 september, 2021

I have stayed in the Dorit hotel already twice before and it is a standard hotel - nothing fancy or too poor. However this time i arrived shortly before midnight to check in for 2 nights and was asked to pay straight away as ‘for my own convenience’. Shocking! I have been traveling for many years now as a consultant but this experience is something new.

D_Golf123

Very poor service

Reviewed 20 september, 2021

Very long wait at reception to check in and to purchase anything from the mini bar (which you have to come downstairs to get yourself which seems odd for a 4* hotel). Staff were slow and not welcoming or helpful. Shower in room didn’t work which we informed them of at checkout but no real apology or compensation was offered. We paid 28 euros for parking for 24 hours upon checkout at the reception where they validated our ticket. We then couldn’t get out of the car park as the hotel hadn’t validated the ticket! Total debacle when we just wanted to get out of the hottest multi story car park in Europe. Overall a very disappointing stay. Wouldn’t recommend. Too many hidden costs and service not good.

emmalightyear

Great stay in a very conveniently located hotel

Reviewed 30 august, 2021

Had a great stay at this hotel. Very good communication upfront, with all the information necessary for our stay (such as the the COVID-19 requirements, as laid out by the federal government of Germany and state government of North Rhine-Westphalia. of course, we checked everything upfront so no surprises. I'm reading some reviews by people that did not and blame that on the hotel. Or book non-refundable rooms, yet get crossed when the on-refundable indeed appear to be non on-refundable. That's just not fair and a total lack of proper travel preparation by the the traveller in question rather than the fault of the hotel. In my opinion). Our check-in went smooth. Room was big and spotless. The hotel is located very conveniently. All the cool neighbourhoods (such as the Zülpicherstrasse are located within walking distance). Tram stop just down the road, about five minutes. We only used the hotel for sleeping, as we have our addresses in and around town to eat and drink. Beds were fantastic, we slept like roses. All in all a great stay!

500dank

Good stay but read before you go so you know what to do.

Reviewed 4 july, 2021

We actually enjoyed our stay at the Koeln Dorint, however there were some very simple things, that, had they happened, would have revolutionised our stay and made it feel 5 star as opposed to 4 star. Explanations are below and to make it easier for the Dorint management to address, I will start with what needs to be changed to reflect the quality a 5-star hotel should bring: - It must be made explicit to all guests beforehand, at least on the day of travel, that you have to take a Corona test to stay in your hotel. It should be added in red letters on the confirmation you receive when you book or be on your website. Or an email the day before you arrive. Guests who have just had a long drive from the Netherlands, who checked your website and the German governmental website thoroughly to ensure they don’t have to do this, do NOT want to be told upon arrival that they have to do it for a fee and much stress when we could have done it for free back home. We do not want to walk to a test centre, have to book an appointment outside on our tiny mobile phones and then have to pay (when your reception staff told us it would be free – it is EUR 27.50.) This is not a relaxing start to your stay. - It must be made explicit that there are no toiletry articles in your room and that if you want them, you have to ask at reception. It would be nice if you would have a good range (we asked for cotton buds and pads but there weren’t any. We did get some the next day upon asking though.) - It must also be made explicit that If you want your room cleaned, you have to ask for it. I would have thought this pretty standard in a 5 star. We noticed that our room had not been cleaned and asked at reception. She replied “well, if you want your room cleaned, we will do it.” It should be clear upon check in that if you want your room cleaned, you have to ask. - It must also be explicit that if you want a bathrobe and slippers for the sauna you need to ask. - It must be made clear that the sauna and spa are not free and that the opening times are not the same as on the internet (it says that it closes at 10pm on Saturday. It was 8pm.) - Tell your staff that sauna/spa use is included in the price of a superior room. The receptionist did not know this and tried to charge us. - Some pictures of the gym on your website would be nice to show that if you are a hard-core sports fan, you will love this. If you are more about relaxation – you won’t. The story: Before we left from the Netherlands, we checked Covid restrictions thoroughly. No quarantine was needed (that day Germany had 40 new Corona cases, probably more cases of Typhoid that day!). The website said nothing about needing a Corona test. Nor did our confirmation. So confident was I, I changed my booking to a non-refundable one. When we arrived at the hotel, we were asked for our Corona test. I replied that nowhere on their website, nor on the German national website was there anything about needing a negative Corona test to stay in a hotel. The nice lady at reception pointed us in the direction of a testing centre which was very close. She told us it would be free. Upon arrival at the testing centre, it turned out that we had to book a slot in advance. We did it outside from our phones which took ages and was not easy. It was also not free – 27.50 for non-Germans. Thankfully we didn’t have to wait and the test was done very well. 15 minutes later we had our results. Upon arriving back at the hotel, a staff member took a cursory glance at my phone, nodded and didn’t even ask for my partner’s test result! We got to our room – absolutely huge (superior – 3rd best category out of 4 but no cathedral view. Only the comfort rooms have a cathedral view) and noticed there were no toiletry articles. I went downstairs and asked but they didn’t have cotton buds or pads. I got a shower cap though, wondering why a 5-star hotel hadn’t provided basic toiletries in a superior room and I had to go to reception and ask. The next day we switched our door to “please clean.” We got back quite late to find the room had not been cleaned. I went to reception and told the receptionist and she said “Do you want your room cleaned?” I affirmed. I also thought to mention that the cleaner should restock the toiletries. She asked “do you want this?” I asked if this was not normal in a 5-star hotel, superior room, that toiletries are not provided. She said it wasn’t and that we had to ask if we wanted them! OK, whether due to Covid or environmental reasons (she did not say), some prior notification would have been nice. I also mentioned robes and slippers and those had to be delivered separately too. The next day we thought we would try the spa/sauna as it is included in the price of our room (note, in standard and comfort rooms you have to pay 16 Euros….) After the long hike (it is in a separate building and you take 2 elevators. Not a bad walk but long-ish) we found ourselves in the largest gym I have ever seen. This is NOT your typical hotel sauna/spa area with plinky plonky music, dim lighting, nice aromas. This is a German, sterile gym for serious workouts and swimming. The relaxation area was dark, basementy and generally not conducive to relaxation. On that day, the whole area really smelt of sewage. Plus it costs 16 Euros for most guests. Upon check-out they tried to charge us for usage of the sauna, even though it was included in the price of the room. To summarise: The location is amazing, the rooms are huge and the price was reasonable but communication between staff and guests was terrible. They are all nice and polite, that is not the issue, but the lack of information on basic things from the staff and before we arrived was a big minus point for us. Had we been informed of ALL of this upfront, this hotel would be getting a much better review.

Bry K

Excellent hotel in central Cologne

Reviewed 18 september, 2020

Excellent hotel in central Cologne, very good, spacius rooms, comfy beds and excellent bathrooms, got a bargain via Snaptravel, and quiet during COVID times. Very good, well recommended.Didn't have breakfast or dinner there so cannot comment on that.

pubcarparkninja