Excelsior Hotel Ernst Köln

Starting at

$ 225

TripAdvisor Review

Based on 1632 review

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Enjoying a fabulous setting in the heart of Cologne, this opulent hotel offers comfort and convenience to guests visiting this city. This magnificent property is within 300 metres from the main railway station and only 120 metres from Cologne Cathedral. Whether travelling for business of enjoying a ...

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Property Info

Enjoying a fabulous setting in the heart of Cologne, this opulent hotel offers comfort and convenience to guests visiting this city. This magnificent property is within 300 metres from the main railway station and only 120 metres from Cologne Cathedral. Whether travelling for business of enjoying a leisure trip, guests will be impressed by warm hospitality and luxurious facilities featuring neoclassical style. After a long day out in the city, guests may find a complete escape for senses at the spacious and sumptuously appointed rooms and suites, some of them offering fabulous views over the c...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1242

  • Very Good

    269

  • Good

    67

  • Reasonable

    34

  • Bad

    20

Travelers profile
  • Business

    351

  • Couples

    641

  • Solo travel

    113

  • Family

    263

  • Friends getaway

    127

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great service in a fabulous hotel

Reviewed 28 december, 2021

Really enjoyed our stay at the Excelsior in Cologne, the service was excellent, the food was excellent and it was fun to spend Christmas away with a little luxury. As a base for exploring Cologne, you couldn't really go wrong with this property, would recommend certainly!

m1nkeh

Disappointing

Reviewed 27 december, 2021

I was so looking forward to my trip to Cologne with my niece as we had to cancel from the previous year due to Covid. On check-in we decided to upgrade to a suite which was a very large sitting room facing the Dom, a large bedroom and bathroom. the bathroom is in need of upgrade, it had a bath/shower combo which was very high to climb into, not ideal. A walk-in shower and separate tub would always be my preference. The wi-fi was patchy and not available in the bedroom, I had to ask for a plug-in hotspot for that room. The TV only had one English speaking channel, BBC News even though it listed various others, ITV etc. these were not available - I did mention this to the front desk but they couldn’t help. The breakfast in-room dining was misleading, it did not mention that there was one inclusive price for everything. We ordered tea first in the morning which duly arrived (there was no kettle in the room) and later we ordered a basic breakfast of a bakery basket and cheese/meat plate - for this they charged 60 EUR (all inclusive breakfast price) however they also charged the tea service seperately at 19 EUR - I did talk to the front desk and they did reduce it by 30 EUR however not great value and to be honest, with a suite upgrade that we paid for it would have been nice if the rate included breakfast. Overall a disappointing experience which was a real shame.

Ingrid N

Old world charm

Reviewed 23 december, 2021

Stayed for 1 night, two adults and 7yr old kid, and booked via LHW. Overall - wonderful place, old-fashioned feeling and very warm, attentative service. Before coming, we exchanged a couple of communications via email and they were responsive and detailed. Upon arrival we got triple upgrade - which I was really surprised, even we've booked via LHW / status tier. The room we got was amazing - very spacious, super design and unusual shape, with extra bed for the kid already arranged. Nice touches like free minibar and ultra quick room service with some home made sweets. Hotel interior was nicely decorated for festive season (also exterior as well, not just inside), with special attention to Ginger House at the lobby, where the kid got complimentary treats, as well as we bought back home traditional Stollen. Breakfast was good and included for LHW members, yet the room itself was very dark, with dimmed lights, which perhaps is nice for a dinner, but looks strange at the breakfast time. Food was mix of buffet and a la carte, high quality and great taste (incl their specialty dish). All at all - great and truly luxury experience, a bit overpriced due to special season, but nevertheless a beautiful stay, well relaxed and enjoyed. Would stay again if in Cologne.

Aleksejs P

Below expectations

Reviewed 19 october, 2021

I stayed apparently in a renovated room for a short night. Checked in at 2300 and checked out at 0630. I found the room NOT being in a good shape. Slightly run down, tiny shower, no single usage bathgels (in covid times), slight mold in the shower and incredible dirty air filters (see picture). I dont want to know how it looks behind these walls if the guest can already see that….. The beds are far from being comfortable (at least my subjective feeling) I am not a regular Cologne guest for the moment but certainly will not come back to this hotel. Way for improvement

MAGzrh

Best hotel in Cologne

Reviewed 26 september, 2021

Fantastic property with plenty heritage, great central location with Dom view and service minded, proactive and friendly staff. Breakfast buffet with huge selection of high quality food. We are already looking forward to return during our next trip.

Andre B