Hilton Garden Inn Richmond South/Southpark

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$ 163

TripAdvisor Review

Based on 688 review

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The following services and amenities are available, but with **reduced service**: Fitness Center, On-site Restaurant(s).The following services and amenities are currently **not available**: Airport Shuttle, Breakfast, Pool, Room Service.The Hilton Garden Inn Richmond South/Southpark hotel is located...

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Property Info

The following services and amenities are available, but with **reduced service**: Fitness Center, On-site Restaurant(s).The following services and amenities are currently **not available**: Airport Shuttle, Breakfast, Pool, Room Service.The Hilton Garden Inn Richmond South/Southpark hotel is located south of Richmond, Virginia at Exit 53 of I-95 and convenient to I-295. We are next to Southpark Mall with its 80 plus stores. Hilton Garden Inn Richmond South/Southpark hotel of Colonial Heights, Virginia is three miles from Fort Lee and Virginia State University. Nearby corporations include Honey...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
several
Elevator
Pool and wellness facilities
Indoor pool
Reception services
Luggage storage
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)The use of a mask is mandatory in the establishmentSmoking areasIn-room accessibilityContactless check-in availableMultilingual teamShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Don't miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. This guesthouse also features complimentary wireless Internet access and a pTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Treat yourself with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an outdoor pool, and a sauna. Additional features at thTake advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden.Relax on the private beach or enjoy other recreational amenities such as an indoor pool and a spa tub. Additional features at this motel include complimentary wireless Internet access, a picnic area, Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This cottage also features complimentary wireless Internet access, wedding services, and a picnic area.Business center

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    382

  • Very Good

    185

  • Good

    59

  • Reasonable

    38

  • Bad

    24

Travelers profile
  • Business

    238

  • Couples

    133

  • Solo travel

    45

  • Family

    207

  • Friends getaway

    32

Scores Summary
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Get your points up if you want to stay here

Reviewed 11 october, 2021

This was worst experience i have ever experienced at a Hilton Hotel!!! I called the front desk on 9/27/21 to book my room for 10/9/2021 under the group event i was planning on attending. Got a confirmation number and email. On 9/28/21 called back added Friday 10/8/2021. On 10/08/2021 i received an email at 10:27am that morning asking me to call about the room. When i called at 2:47pm while in route to the Hotel to remind the hotel i will be arriving late and to hold my room i was told they canceled my room due to me not responding fast enough and allegedly having no credit card on file. Question is it the hotel policy to take a reservation without a credit card? How can a person all make a reservation get a confirmation for both days and not leave a credit card?? They not only canceled my Friday reservation they also canceled my Saturday reservation. If check-in is at 3:00pm and i called at 2:47pm how is the reservation canceled already? After a 40 minutes conversation the resolution was to put me up one night at a Holiday Inn and then check in Saturday. After my long drive from Massachusetts i had to wait until 2pm for a room after already checking out due to their check out time at the Holiday Inn. After finally getting into a room I spent that Saturday and Sunday attempting to have a conversation with manager Tiffany Spearman. To my surprise she was unavailable Saturday and Sunday when checking out told she wasn’t working that day. After talking to a few people working the front desk it seems like i was bumped for a Football team that had a game the next day. Very disappointed that I’m not seen as valued customer by this hotel since i was from out of town and not available to respond to a 10:27am email to my personal account during my work schedule. I thank the staff for the help despite the pure service and explanation from the manger Tiffany Spearman.

bigblack2021

Outstanding Staff

Reviewed 2 october, 2021

I recently stayed at the Hilton Garden Inn for a month long extended stay and happily report that the staff made me feel like I was coming "home" each night after a long day. The accommodations were clean and offered everything my large group needed. We enjoyed the use of the rooftop patio for unwinding together in the evenings and the cooked to order breakfasts were very convenient. Probably the best feature of the hotel was our evening front desk worker, Shanicka. Shanicka consistently made us feel like guests in her home and worked magic on a daily basis to make sure that our complicated reservation (with guests coming and going often) was always handled with professionalism and efficiency. She made every challenge feel like it was her pleasure to solve! Tiffany, the General Manager, was also a pleasure to work with but I did not have the face to face interaction with her that I did with Shanicka. Do not hesitate to stay here!

angie550

Cleanest and Most Spacious Garden Inn!

Reviewed 21 september, 2021

Very nice hotel! Everything worked and my room was spotless. I usually stay at Garden Inns when available. This one was the best I stayed in! A bit on the expensive side, but I don’t mind paying a little higher rate if I get a high-quality experience.

K M

weekend trip

Reviewed 30 august, 2021

My husband and I wanted a weekend away and stayed here. We had a nice visit and the hotel met all our needs. The hotel was clean, safe, the staff was super friendly and accommodating. Will definitely stay here again in the future.

rsmaxey

Hilton Garden Inn Richmond South/Southpark

Reviewed 9 august, 2021

We selected this hotel with the expectation of using the pool. Unfortunatel, the pool was under maintenance and we were not informed. The website did not make this clear. We would have stayed somewhere else.

RickyBasa