Opinión escrita el 10 de Septiembre de 2019
easy acess,highly visible from highway. clean room, bath area clean ,beds comfortable,pillows need upgraded. restaurants nearby,walking distance. well lit at night. breakfast wrst part,,wouldn't call it anything more than coffee with snack.
Terrible customer service (morning staff)
Opinión escrita el 2 de Marzo de 2019
Came into hotel around noon, immediately told "your rooms not ready", didn't even know who I was but I was one step in front of them, seeing which rooms were empty, finally after I called them out I was then able to check in.
Saw there was no toilet paper at all and missing towels, told GM this n he promised he'd take care of it. Hours later NOTHING done, new staff extremely nice provided everything that the day guy never followed up on.
Breakfast consists of dry muffins and cereal.
Room is spacious and bed comfortable but doesn't make up for the TERRIBLE customer service.
Opinión escrita el 15 de Novembre de 2017
I stayed in the econo lodge downtown in Columbus Ohio, great customer service from the lady who checked me in, debroah I believe her name was, she even called the room to make sure the room was ok
Great location, I was only there for an event at nationwide arena, it was a 25 minute straight walk from the hotel which was ideal. There was also a bus service too and a short Uber ride away.
Room was very clean, no issues
Would definitely use this place again!
RUN AWAY AS FAST AS YOU CAN! SERIOUSLY!!!
Opinión escrita el 26 de Junio de 2017
I don't even know where to start! I'm a positive person and try to see the good in everything, often giving people and situations the benefit of the doubt and I went against my gut feeling on this one! Upon first seeing the property as we drove by, I could see it was SUPER sketch, run down and dirty. There was trash and fast food strewn and smashed around the parking lot and you could tell it had been there a very long time. We also noticed a police officer driving around the property. When I checked in, it was late afternoon. The lady at the front desk was VERY rude and acted like I was wasting her precious time. We opened the door to our room and it smelled horribly and was super stuffy. I cranked the air, hoping it would help. We dropped our bags in the room and left since we had an event to attend. We got back to the hotel around midnight. There was a young man in his late teens/early 20's leaning against the building. We parked and stayed in our car, gathering our belongings and noticed the man walking towards us. Before he got to our passenger side he quickly turned towards the car next to us, touching the windshield. We found this odd, but went ahead and gathered our stuff. As we opened our car doors, he quickly went to the bottom of the stairwell we had to walk up, blocking it. As I got up to him, I said hi and asked him how he was doing. He replied with a mumble and I said "excuse me", and we ran passed him, squeezing behind him. We got to our room and one of us went to use the bathroom and noticed the bathroom door wouldn't shut without great force to get passed the toilet (it was right next to the door and no room to shut it). I pulled the sheets back on the bed and noticed a lot of dark specks. I started brushing them off and decided to get a better look since my eyes aren't what they use to be. I turned the flashlight on my phone, then decided to take a picture so I could zoom in on it. I was horrified when I could see it was a bug! I pulled the sheets back further, only to see there were MORE black specks. There were also short, course hairs like from a cat. I got totally grossed out and called the front desk. A very pleasant worker, named Mary helped me. She said she would send someone right up to check it out. About 15 minutes later, there was a very LOUD, startling pounding on our door. We were afraid to open it because of the young man from earlier, but we did. There was an older man standing there, looking to his left (never looking me in the face), mumbling that he "didn't have time for this, it was ridiculous and it is 12:30 in the morning". I lead him to the bed and showed him the specks and my picture zoomed in of the bug. He kept saying it was no big deal, all hotels have bugs, that we were complaining about nothing and he didn't have time for this. He violently ripped all the bedding off and turned to me and asked what I wanted him to do about it. I stated that the bed was gross and we didn't pay to sleep with bugs and pet hair. He called Mary and told her "there wasn't no damn bed bugs, that it looked to be a small ant to him." I corrected him and said that I never said it was a bed bug, that I don't even know what they look like. He got louder and told Mary that it made no sense we were wasting his time over a little bug and what do we expect when the housekeepers prop the door open to clean and some bugs may get in. I told him that we weren't trying to complain, but that we couldn't sleep in that bed. He shoved the phone at me and told me to talk to Mary. As I was on the phone with her, I told her I was going to pull the sheets back on the other bed with him standing there to witness. When I did, right away, I saw a little worm looking bug and many stains. I told Mary, no way, that we could not settle for this. She was very apologetic and offered me their last room available, a smoking room. It was now 1:00am, we were 8+ hours from home and although I told her we are non-smokers, I would be willing to check the room and beds out. I walked in the room and the smell was so bad, I couldn't get 4 feet in the room. It was dirty and the beds were covered in burn holes and stains. I told the rude, older man that we just couldn't do it, he continued to grunt, sigh and mumble. I went to talk to Mary and show her the pictures. She had already alerted her boss, who came into the lobby and I recognized as the hateful woman who checked me in. I showed her the pictures and she tried telling me that they were not bed bugs, and AGAIN, I explained that I NEVER said they were, but I didn't feel like I, or my family should have to sleep in beds with bugs. She told me if I checked out, that she would only give me 50% off my room. I told her that we had only been in that room at most, 90 minutes and I would like my whole refund. She got extremely rude and demeaning with me, denying that there's anything wrong with bugs, pet hairs or stains in the bed. The next thing I knew, her husband walked in and started being very verbally abusive to me. I started calling Choice Hotels as this was going on and the man threatened me, saying that "I better not say anything negative or bad about this hotel". He also said, "good luck finding another hotel anywhere near Columbus", "He knew what I was trying to do, just get a free room", "I think I know everything", "go ahead and call Choice, they won't do anything about it" and he was speaking to his wife in their language so I couldn't understand them. I couldn't get a live person on Choice Hotels fast enough and was feeling very scared for my and my family's lives being so early in the morning and the mean older man pacing outside the lobby door, next to my car. I asked again for my refund and the man purposefully stalled and took as much time as he could, speaking to his wife. I'm not sure if they were arguing about issuing my refund at full price or 50% off, like the woman was first trying to tell me. I was just about to forget my refund and walk out, being so scared I could barely walk, when he aggressively shoved the invoice at me. I'm warning everyone that I can about this property and to be safe, be careful, go with your gut instinct, don't settle for bugs or anything else on your bed, no matter how stupid people make you feel or how aggressive they are with you! If the property is a dump, there are shady people hanging out and blocking stairways, and the owners/workers are mean, rude bullies - RUN!