Based on 248 review
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This comfortable hotel can be found in Manchester Area. This null offers a total of 93 93. null may take advantage of the Wi-Fi connection on public areas at Fairfield Inn & Suites Hartford Manchester. As this null features 24-hour reception, guests are always welcome.
Check-out ends at: 11:00
Clean and perfect location
Reviewed 25 october, 2021
I stayed 7 nights here, clean room, comfortable bed, small fridge, microwave, coffee maker, quiet (except the week end) great location just in front (walking distance) of The Shoppes at Buckland Hills. Very rude check in with the girl that was on duty October Tuesday 19th (don’t know her name) but its ok i don’t see her until today that i announced my early check out tomorrow (she was very rude too). My only complain is the POOR cable service the hotel has, at least 10 of the 41 channels shows this message : “no signal or connection”
Mishandled reservation, no response and mini bar (of soap)
Reviewed 25 october, 2021
Stayed this past weekend. Totally mishandled my reservations when I had to make a change. Was told that the hotel was oversold and switched the days of my reservation. Lucky for us there was a cancellation Saturday morning and we were able to stay. Desk agent said she could figure out who screwed up just by our description. Emailed management group as well as area manager and still have not heard back. Travel tip- bring your own soap! Smallest soap I have ever seen. The size of a chiclet! There are other Marriott properties nearby as well as Hilton properties. They will get my business as I frequent this area often.
Really poor experience
Reviewed 18 october, 2021
Really poor experience. When I showed up, there wasn't a front desk agent for about 20 minutes. Then couldn't check as eary as I wold have liked. They said their housekeeping crew shows up later than I expected. Much later than I'm accustomed to based on all my past stays. Then to get moved in eventually, had to accept a downgrade. Apparently they gave my type of room to someone who overstayed. They need more staff, but seemingly are too cheap to hire it. The person who ran the breakfast was very loud and tried to "assist" the front desk work but she was 100% subtraction by addition. Didnt' catch her name, and she also against protocol, because she didn't like me standing up for my rights moved behind the shoulder of the front desk clerk (Sierra) to see my info. Not cool at all and a violation of privacy. Sierra was not rude per se, but she showed no willingness to assist the customers like myself. She has no basis to work in a customer-facing role. The manager who she kept saying wont let her take care of customers like myself was some kid who I'm not even sure is old enough to have graduated college. The TV had a decent lineup, and had CNBC and ESPN per se, but they always kept coming up as some sort of reception issue. I missed CNBC Fast Money and my favorite team college football game on ESPN the next day. Also wasn't able to get a late checout as I'm entitled to, had t checkout several hours earlier and it messed up my whole plans. Hotel, or at least room i was in, had some kind of howling non-wind noise the whole night, although I was able to eventually fall asleep but that plus not a very late checkout made for a bad 2 days after. Breakfast was very unhealthy. And almost everyone didn't have a mask on.
Motor coach Tour Stay
Reviewed 5 october, 2021
I have been in the group travel business for over 30 years and have seldom had a worse experience checking a group in. We were told there would be luggage handlers, which there weren't and the keys were not made up when we arrived. When I called the manager, who wasn't there, he did not seem to give a rat's you know what about our problem. Will not go back.
Reviewed 10 september, 2021
About the only good thing was the price and the bed was comfortable. As we were planning to stay for four days, we needed a refrigerator. Our room, as well as the rest of the hotel as we were informed, had these little fridges that only stayed on for 2 hours at a time then shut off for 8 hours. In that 2 hours it never got cold. Who has ever see or heard of this before? It was unusable. It was a good thing we had our cooler with us, but it was very inconvenient to keep having to get ice to keep our food cold. Besides that, the room was not cleaned properly. Having been a maid before, I always clean up the room before leaving including gathering up the towels in one place, bag up empty bottles for crew to recycle etc. When doing this, I found a doll along with a handful of trash under the edge of our bed. The hot tub was out of order, room had no Do not disturb signs or information about local attractions, places to eat, etc. The 1 chair in the room beside the desk chair was not very big or comfortable. The breakfast was ok even if it was the same every day. They did not have any butter for the toast, etc. I will say that the staff was very nice and helpful when they could be. They were very short staffed and doing as much as possible. I have stayed in Marriot hotels for many years and was very disappointed in this stay. I would not book this hotel again.