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TripAdvisor Review
Based on 5804 review
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Location This is an elegant, family-friendly luxury resort overlooking the San Diego coastline. It is located on the exclusive Coronado Island, across from Silver Strand State Beach. Downtown San Diego is approximately 14 km from the hotel. Facilities The establishment comprises a 3-storey main buil...
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Location This is an elegant, family-friendly luxury resort overlooking the San Diego coastline. It is located on the exclusive Coronado Island, across from Silver Strand State Beach. Downtown San Diego is approximately 14 km from the hotel. Facilities The establishment comprises a 3-storey main building and 5 adjacent buildings, offering a total of 440 accommodation units. Guests of the establishment are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. A lift can be used to access the upper floors. Services such as a cloakroom, a safe and currency exchange facilities make for a comfortable stay. Wireless internet access (for a fee) allows guests to stay connected. Gastronomic options include a restaurant, a café and a bar. Guests can buy holiday mementos from the souvenir shop. Shopping facilities are available. A garden is among the features contributing to a pleasant stay. Additional features of the establishment include a newspaper stand and a playroom. Parking facilities available to guests include a garage (for a fee) and a car park (for a fee). Additional services include a childcare service, room service, a laundry and a hairdressing salon. Active guests can make use of the bicycle hire service to explore the surrounding area (for a fee). In addition, a conference room and a business centre are also available. Rooms All rooms feature air conditioning, central heating and a bathroom. Bathrooms with wheelchair access can also be booked. A balcony or terrace can be found in most accommodation units, offering additional comfort. The carpeted accommodation units feature a double bed, a queen-size bed or a king-size bed. A safe and a minibar also feature. Features include a fridge, a mini-fridge, a microwave and tea and coffee making equipment. An ironing set is also available to guests. All accommodation units offer internet access, a telephone, a TV, a radio, a stereo system, a CD player, an alarm clock and wireless internet access. Wheelchair-accessible rooms are also bookable. In the bathrooms, guests will find a shower, a bathtub, a hairdryer and bathrobes. Sports/Entertainment The establishment features an outdoor pool and a children's pool. Sun loungers and parasols offer the ideal way to unwind. A hot tub provides an opportunity for relaxation. The poolside bar serves a selection of refreshing drinks. The establishment offers a range of outdoor sporting opportunities, including tennis and golf, or for a fee, cycling/mountain biking and basketball. A gym and table tennis are some of the sports and leisure options available at the establishment. The establishment offers various wellness options, including a spa and a sauna, or for a fee, a steam bath and massage treatments. An entertainment programme for children and a kids' club complete the range of options available. Meals The establishment offers the following bookable meals and board options: breakfast, lunch and dinner. Payment The following credit cards are accepted at the establishment: American Express, VISA, Diners Club and MasterCard.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
TripAdvisor Rating
Based on 5804 reviews
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Scores Summary
Lovely weekend away but was it worth the premium?
We spend a much needed weekend away at Loews - just me and my hubby and we left the kids and cat and dog at home with the in-laws. BLISS! The hotel held its own for the most part and provided us with what we needed in terms of this special, romantic time. The room was very clean, big mirrors and a big bed. The balcony had a gorgeous view of the bay and while it was relaxing it lacked the Bay Bridge view we'd been hoping for and the outdoor chairs and table were a little cheap. The bathroom was large but lacked anything special to use the size for! The bath was standard and the separate show was standard too. Shame they didn't use the huge bathroom for a jacuzzi bath or a rain shower or even a double sink. We were in the 5th floor and felt miles away from the action of the hotel (cos we were). As such, we used the text service that they had touted as being brilliant for all my needs. It was not brilliant and I tried to use it for three separate requests and only had success with one request. All in all, the trip was OK. It wasn't great. It wasn't worth the premium that we paid for Loews.
Staycation
Tony, in reservations, got us set up and was very knowledgeable and patient. Paula, at the Front Desk, was so amazing. She had us laughing and feeling welcomed and helped us feel a bit like tourists. (We live in Pt. Loma) she let us know there were jet skis available and so we did that too! I forget the boys at the facility but they were wonderful as well. Bobby + Alberto at the bar + lounge. Man those guys were spectacular. They made us some drinks we didn’t really like and were patient with us to find the right ones. Even made our espresso martini’s just absolutely PERFECT! Steven from the front drive was a delight to have welcomed us and brought us inside. Thank you everyone! After a busy Memorial Day weekend working downtown this is what we needed to decompress. We will be back and with friends!
Worst customer service for their price
This is by far the worst hotel I have stayed in yes it has a nice pool for the kids to have fun, but the customer service is the worst, me and my family have stayed in cheaper hotels and they have the best customer service, but for their price 500+ for terrible customer service, I ordered some blankets because my kids were cold at night and I have yet to see the blankets, I also ordered some milk and they had the decency to call again asking if we were sure we wanted to order because it has a price for the delivery every time I order something. Yes there are other people with more money but I know I have to pay for delivery, I felt so disrespected with my stay I am not recommending this resort to anyone. We were on shock with the hospitality because there was no good service here!
Wonderful Hotel but the taxes are showstoppers
A wonderful hotel and location with great amenities and attention to service, wonderful shuttle service. BUT...watch the ‘fine detail’ taxes and surcharges! Wow! At least 30% above my mental price point left a sour taste in my overall rating.
False advertising
The website said they had all these pet amenities so I booked a special weekend with my dog. No room service menu for dogs, no pet beds, had to ask 3 times to finally get a pet bowl. If you aren’t set up for dogs, don’t advertise that you are. Won’t be coming back.