Hotel Los Portales Cusco

Starting at

$ 60

TripAdvisor Review

Based on 1146 review

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It is one of the best hotels situated in the city of Cusco. The hotel is located on Avenida El Sol, facing the imposing Temple of the Sun or Koricancha. The hotel offers easy access to restaurants, museums and shops in town. This is the most complete luxury hotel that has been renovated by prestigio...

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Property Info

It is one of the best hotels situated in the city of Cusco. The hotel is located on Avenida El Sol, facing the imposing Temple of the Sun or Koricancha. The hotel offers easy access to restaurants, museums and shops in town. This is the most complete luxury hotel that has been renovated by prestigious. It is elegantly dress with fine wood furniture and creations of artists from the School of Fine Arts of Cusco. It has finely decorated rooms, all with feather duvets, carpeted, TV LED 32 'Cable TV. Also rooms have a minibar, Internet Access Wi-Fi and safes. The excellent restaurant hotel is the ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
several
Elevator
Reception services
Luggage storage
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetFrequently touched surfaces are disinfectedMinimum age of clients 18Dry cleaning / laundry servicesWheelchair access (there may be some limitations)Recommended for adults onlyReception with wheelchair accessContactless check-in availableSupport for excursions / ticket purchaseMultilingual teamBreakfast available (surcharge)Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleCon bicicletas de alquiler y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EncoTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake time to pamper yourself with a visit to the full-service spa. This lodge also features complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. This guesthouse also features complimentary wireless Internet access and a pPamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and giTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this motel include complimentary wireless Internet access, wTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Don''t miss out on the many recreational opportunities, including a health club, an indoor pool, and a spa tub. This hotel also features complimentary wireless Internet access, a hair salon, and shopp

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    712

  • Very Good

    350

  • Good

    68

  • Reasonable

    12

  • Bad

    4

Travelers profile
  • Business

    57

  • Couples

    480

  • Solo travel

    89

  • Family

    242

  • Friends getaway

    176

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

SIX STARS FOR CUSTOMER SERVICE

Reviewed 2 december, 2021

People in Peru are friendly and helpful, and all hotels I've been to have amazing staff, but the staff at Los Portales manage to be even more amazing. At the same time they are highly professional and do not get annoyingly close with guests. I praise their excellent customer service and am endlessly grateful for all the help - from calling taxis to changing bills to coins (for water and tips), to laundring my hiking clothes including boots (!) after a crazy hike in the rain. Location is excellent, they give you a map of the area and orient you on what is where. Water and other soft drinks and snacks are sold on the avenue on every step (Gatorade is a good option in a high altitude city), not to mention cafes, restaurants, farmacies, mini markets everywhere.  Taxi from airport to the hotel was S/ 20;  compare with a taxi from the hotel to airport - S/ 6! Going pretty much anywhere in the historic center should be S/ 5-6 and somehow it was when the hotel staff stopped the taxi for me. Breakfast is sufficient; rooms are comfortable although on a simple side, the inner garden is lovely., wi-fi is perfect, prices are reasonable. I can't recommend Los Portales enough.

NYAnatolia

Perfect location and staffs

Reviewed 11 october, 2021

I stayed here 2 night. The location is very convenient. Small super market is very close , 3min on foot. Great stuff, cozy room = perfect. Thanks to the coca tea served as their welcome drink, I didn’t have high attitude sickness. One drawback is the Wi-Fi speed. Not fast enough to watch Netflix or take online class.

sktraveldaily

Low key and comfortable

Reviewed 20 september, 2021

Rooms were clean and comfortable. The restaurant serves delicious food. I loved the little courtyard cafe tables and the lounge area. The hot water comes and goes when showering, but that's only a slight inconvenience. What made this place so fantastic (aside from the great location) was the service of the staff. They weren't just friendly, but went as far as asking what we were hoping to do and providing helpful information without even being asked. They were so helpful in every aspect of our stay that we really felt like guests at a friend's house. Cesar was especially helpful in navigating all the things to do and see in Cusco during COVID restrictions.

L7276UTdavidm

The best hotel experience

Reviewed 5 september, 2021

My partner and I traveled to Cusco and decided to stay at the hotel. We couldn’t have asked for a better place to stay. The staff was amazing. So helpful and so kind and so personable. We stayed in the junior suite and it was perfect, spacious, clean. The restaurant had a great breakfast and again the staff was great. We will definitely make this our go to hotel for Cusco and we will be recommending it to everyone.

kristinea553

Best Hotel in Cuzco City

Reviewed 5 july, 2021

Excellent service, they treated us like kings, they did everything we could to fulfill everything we needed. I loved Cesar, Brian and Brenda they were very polite. The rooms were spacious and comfortable. I'll be back soon

lorenayvasco88