Hotel Rojas Inn

The hot water was unreliable, mostly not available. We booked the spa room and couldn't use the spa as there was simply not enough hot water to get water to the spa jet level. The staff spoke little English and offered no explanation as to why there was no hot water, each time asked we were told to wait 10 minutes, but still no hot water. This review is for 2 periods of stay, 10-17 Aug and 21-23 Aug 19. When we did attempt to use the spa by filling it with jugs of boiled water, there was an issue with the plug and we had to get staff to drain the bath, when we returned for our second stay the plug had been removed from the bath. I also believe the hotel overcharged us, they added charges to our credit card after our departure, I requested a copy of the charges days ago but are yet to receive a response. The location is great, and the room is quite considering the night life near by. The spa room is a good size but I wouldn't book this room as you're unlikely to be able to use the spa.

We stayed here for 4 nights in total - 2 when we arrived in Cusco, then we were away for 2 nights visiting Machu Pichhu, then back for another 2. Pros The hotel staff were very friendly and happy to help. They stored our luggage for the 2 days we were away, helped us book taxis and in general were very courteous and friendly. The hotel is in a great location, just a few minutes from the plaza de armas. It’s down a quiet side road, so no problems with noise from the streets. Rooms are nice. Comfy beds. Very clean. Hot shower. Very attractive building with a lot of history. Cons These are minor things but worth noting. From our room you could hear noise from the hotel eg setting up for breakfast. This wasn’t really a problem as we were up early most days but could be frustrating. Perhaps this would be less of an issue in different rooms. I personally found breakfast a bit lacklustre but I am a bit fussy. There is a decent selection but none of it hit the spot for me - bread, croissants etc (but a bit on the dry side), fruit, yoghurt, cereal and then some hot things such as scrambled egg & meat. One day there was pancakes which were nice. Overall a very pleasant stay and I would recommend this hotel.

Clean hotel with VERY helpful and friendly staff and great location in Cusco. Near several good restaurants and a block from Plaza de Armas. The rooms have heaters, but the courtyard can be very chilly.

This was the best hotel we stayed at in Peru. The rooms are beautiful and meticulously cleaned, the staff is amazing, and the location can't be suprassed. Our room had a king bed and a view of the street. The courtyard where you eat breakfast can be a little chilly in the morning (we travelled in June, which is winter there) but the breakfast was great. The staff were very accomodating, and helped us book a Sacred Valley tour. We left the city to visit Machu Picchu for almost two full days, and everything we left in the room was safe and looked after when we came back. They do close the main door over night, but there's a buzzer out front that you can use to reach the front desk. The hotel is in a great location, everything within a 12 minute walk, and a lot of things much closer than that. If we go back to Cusco, I would absolutely stay here again.

This hotel was so helpful with making arrangements with other hotels for my travel to Machu Picchu and back, getting me a deal and booking it. I stayed here 4 nights in total. It is safe, clean, quiet, affordable, and with a nice breakfast and excellent staff. They even gave me a private room when I got the flu at the same price as when I shared with a friend and let me check out late. Brittany is the best!! So amazing. I can’t say enough good things!