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Decent, but nothing special
Opinión escrita el 12 de Septiembre de 2021
Stayed here for 9 nights while working locally. What little interaction I had with the staff was pleasant. The room was spacious and everything worked as intended. I did not care for the layout of this hotel as I stayed in the 2nd of two buildings which was currently undergoing a renovation, and if they offered any kind of evening meal or happy hour (which my previous Staybridge did), I never saw it as my room wasn't in that building and neither was my entrance/exit. The rooms while spacious, were stale and while everything worked, it was also stocked with the least expensive almost everything. Gas station toilet paper, a 1980's countertop microwave, coffee maker, fridge, towels....you get the picture. For the money, it wasn't worth it to me and I left for another hotel. Overall not bad, just a little let down compared to my last Staybridge stay.
Opinión escrita el 4 de Septiembre de 2021
Horrible place to stay. People fighting, screaming, yelling, and singing in the hallway from midnight to 4:00 a.m.. Manager would do nothing!! She told us to call the police. I confronted her about not doing her job and she started giving excuses. I travel a lot and have always stayed at IHG hotels, this has really soured me on IHG. This location should not be an IHG branded hotel.
If you don’t have a luxury bag and you leave it they will throw out your items in the bag.
Opinión escrita el 12 de Julio de 2021
If your stuff is not in a luxury bag don’t stay here they will think it’s trash and throw it away offer you a free room and say we can’t do anything about your items because we don’t know what was in there and can’t assess it’s value. I have stayed at this hotels about 75 days in the last two years as well so they know me and my character , or should.
While staying at this hotel I left a toilette bag inside of an express bag with handles. The next morning I called the hotel and spoke with Ram who is a GM on the property at 10AM and he said he would look for it. I arrived at 3PM to talk with Ram about my left item, he said he had gotten busy and forgot. When Ram spoke with then individual who cleaned the room ( specifically in charge of trash ) they said they noticed the bag but had discarded it due to covid policy’s they do not look in bags and could not remember if he threw it away the previous day or the current day, which I found odd. I asked RAM to check the cameras in the facility to possibly jog the workers mind and he responded “ The cameras do not work “ , which I also found odd . I can understand the policy however if the bag is not in a clearly identifiable trash bag or bin I feel they should change their policy and at least make sure they are not throwing out valuable items ( One razors , bevel razors , razor covers , shaving brushes razors… ect) I am not please with the customer service received at this location.
I would not recommend this experience or interaction for anyone.
Opinión escrita el 20 de Marzo de 2021
After a 17 hour drive and arrived at this hotel the treatment i got tops one of the worst. A very rude and despicable man at the front desk was a rude above nasty. A very unprofessional person the was loud, nasty, rude, and so unprofessional that the service that i got was below the worst hotel standards. I felt like this was a bad area due to the guard on duty at nine thirty in the morning. And the area around the hotel was not nice and somewhat dirty including the parking lot. But the rude employee was the low life of this. He did not read my reservation nor cared our drive of 16 hours and stated to me that he would not check us in until 3:00 pm(6 hours later). Membership status meant nothing to the rude person. Even advising him that we understood, he continued to be loud and rude. Even the security guard came in to see why he was fusing. Even not know our name, he stated to me that he wanted to cancel our reservation. Keep in mind, he did not even ask who we were nor got our name. But yet ready to cancel our reservation. A very racial moment with this person. Just to recap, ruder front desk, dirty parking lot, low class service, and could careless even though he did not know a 26 year member of the brand with elite status, just an overall bad morning that i reported it to corporate office immediately and filed a complaint. The brand has lost what it stood for many years with the lack of good operational management from corporate office and franchise offices. For many years with my travel of over one hundred and ninety nights a year, i have seen this decline in service, style, class and over lack of customer service from the hotels and call center. After this terrible experience, we advised guest relation to cancel our reservation with this property.
Staybridge Suites Plano/Richardson
Opinión escrita el 11 de Enero de 2021
Although the room was very nice, my experience with the young lady at the front desk was not so pleasant. After arriving, I checked in at the front dest, ran my card for the hold for incidentals, was given my key cards, and went to my room to settle in. As I started to enter my room, the same young lady from the front desk appeared at the opposite end of the hallway and yelled out that my card which I used for incidentals didn't clear, and I needed to return to the front desk right away. I told her I would be right there, that I needed to set my things down. Not 60 seconds later the phone rang and I was told to come to the front desk immediately. When I approached the front desk I was told that my boyfriend needed to remove himself and our belongings from the room and then come back to the front desk to run my card again. After doing as she asked, I returned to the front desk and apparently took too long transferring funds from one of my accounts to another so that I could cover the hold for incidentals. She said that she was cancelling my reservation and that I could go to one of their more affordable sister hotels down the street. Needless to say, I was extremely embarrassed and left immediately. Although I liked the location and the rooms themselves were very nice, the treatment I received was embarrassing, rude, and uncalled for. I cant see any reason whatsoever for returning to this or any other IHG hotel.