No longer staying here
Reviewed 13 July, 2021
My family and I stayed here many times to visit family and friends and well we gave this place a lot of chances but finally have given up. We will no longer stay here. I am livid just typing this :/ When I booked with Wyndham, we were all excited since we haven't had a mini vacay since the entire pandemic.
I indicated to Wyndham customer service to add the accommodations of a crib since we are traveling with our newborn. When I went to the front desk to check-in, they indicated they would run the crib to us. We waited a few hours and called the front desk to ask for extra towels and the crib, they said they had a lot of people check in. A lady that brought our towels said they don't have cribs anymore because people were stealing them. I asked, "you all don't have cameras or charge the last person that stayed there to file a claim or charge them to get new ones?" She said she "didn't know". So I found this very disappointing and an excuse. They need to take this accommodation off the website and update Wyndham corporate customer service as well as staff to be up to date on what they do and do not have.
A caucasian lady with thin eyebrows, never got her name, had an attitude when I tried to recall what rooms had a daybed since it had been a while since I stayed there. When I couldn't recall if some rooms had daybeds with 2 or 1 bed, she looked at me like I was crazy and looked at the other staff member to try to understand and wanted to laugh. That is not acceptable. Customer skills were lacking.
The park outside had caution tape all hanging off of it. A trash bag was left outside of the building by the trash can. Wasps dead bodies were outside by the doorway and were not swept up. The website didn't advertise that renovations were being made.
The next day we arrived for breakfast 30 min prior to closing to get a quick bite and there was no seating until an older lady waitress with the glasses over her nose and no smile said (like she was getting after us) "you know breakfast closes in 30 min". I said I know but asked "I don't see a place to sit for me and my family" She indicated that there was more seating in the back. There was an open area in the back with tables and stained tabeleclothes and chairs everywhere. My grandma made her plate and the refried beans looked white and crusty. I seriously wanted to throw up. We left everything there and headed to another restaurant nearby. I will give credit to a waiter who helped relieve the situation. He gave us paper mache flowers, juice, and serving us what he could help with. I gave him a tip because I used to be a waitress and saw he tried to make us feel better and was in a great mood.
The inside pool and jacuzzi have a spa room that has been shut down every time I stayed there for years. The surveillance camera for the inside pool has been broken for years all rusty and turned around so it faces a wall. The vending machine had barely anything in it and dirty clothes on the ground.
Some of the workers there look so unhappy, rude, and frustrated when I have stayed there before. This place almost looks fancy and has an abundant set of accommodations with renovations happening, however, renovations for customer service and manners are what is NEEDED along with the lazy upkeep in maintenance.
Reviewed 11 July, 2021
First of all, it was extremely difficult making reservations. They were extremely busy, and we were unable to make reservations for 2 nights, so were having to check into another property the 2nd night. Thats understandable. But when we saw rooms available online for both nights we tried to add the 2nd night through the hotel directly and they wouldn't accommodate saying they were sold out. So we booked online for both nights, then cancelled the original reservation. Such an unnecessary pain. Secondly, the room was disgusting and outdated. Sticky, stained carpet, rotted wood, peeling paint, the room door wouldn't close properly, the room key reader took 5-6 attempts to open from the outside. Lastly, there was such a stench of cigarette smoke in the hotel lobby bar that we had to leave in 10 minutes. My throat actually started closing up it was so overwhelming. They have signs posted about "remodeling", but that does no good for paying guests that show up to rooms that look like murder and hookers.
Reviewed 2 June, 2021
This place is grossly overpriced for what you get! The pictures on website are not accurate of what the rooms actually look like. If you do not mind staying in a lower budget hotel- save your money and stay there! This place is poorly maintained and outdated.
Reviewed 17 March, 2021
No where was I told that the hotel was under renovations, I'm not oppose to renovations at all as this hotel REALLY needs it for sure. The carpet in the hallways look BAD, the restaurant price for breakfast is overpriced. I wish I could submit picture of this hotel. Be careful going to the White Horse Lounge as people don't obey the six feet distance.
Adventure in Del Rio
Reviewed 10 March, 2021
My sister and I stayed here in Feb for a 2 day PBR event the location was close to the venue, Del Rio airport and on the main street. Check in was smooth and our room was super comfortable, newly remodeled and had a coffee maker, mini fridge and micro wave and everything was spotless, also had a fantastic restaurant, great breakfast/dinner menu and lounge on site. There were two heated pools (indoors/outdoors), gym for workouts and a nice park area for sitting, taking a walk and a parcour course for exercise. The staff was were friendly and helpful, shout our to Rose Soto, front desk staff, Salvador, the housekeeping staff and restaurant servers and chefs as well, would recommend and stay here if ever in Del Rio again reasonable rates and close to shopping and other activities
However during our stay the biggest storm to hit Texas in 30 years happened while we were there and our second day of the event was cancelled so instead of a 3 day trip we were marooned for eight days, one day with no power and several days with no water, no cable TV (never came back on before we left) but the hotel did their best to keep us safe, we entertained ourselves by listening to The Rock Del Rio's classic rock station once the power was restored (94.7 best playlist ever) and even though all the stores and restaurants around us were closed they managed to keep us well fed. Also loved the cats at the hotel they were a bright spot in an otherwise crazy situation!! and we made some new friends