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AWFUL and dirty hotel
Opinión escrita el 25 de Junio de 2021
This is an awful hotel. Very dirty. No management oversight or attention to quality. In the front of the hotel sits a broken down car that has clearly been there a long time. Housekeeping is terrible. Both of our rooms had no toilet paper. One bed lacked a sheet. Another bed had a sheet with a dirty boot print on it. The Kleenex box was completely empty except for 2 wadded up used Kleenex at the bottom. The carpets not vacuumed. When the Manager contacted about these issues, he blamed it on lack of staff/ COVID. However, there is NO excuse for lack of oversight of current (rude) housekeeping staff. Why not do quality checks to be sure rooms clean?? Why not TRAIN your staff and take responsibility for providing quality service? Can I pay a “COVID rate” then?? To correspond to the crappy conditions this hotel provided my family ?
Raw sewage in the room - serious health hazard
Opinión escrita el 23 de Mayo de 2021
The bad reviews made me nervous, but we decided to give it a shot given that we were traveling for a funeral and had little time to research the area. Unfortunately, the negative reviews were right. The first room we were put in had no working air conditioning, and the room was 97 degrees. The manager gave us a hard time about changing rooms until she realized we’d been put on the wrong floor (we were on the third, pets can only be on first and second floors) and suddenly there was a new room available.
Things went from bad to worse when the second room we were given had a tub full of excrement. Our kids ran into the bathroom and were inches away from raw sewage. The manager again could not have cared less; she stated that there was no housekeeping on site (at 3pm in the afternoon) to fix the situation. This time we were moved to a standard queen room despite reserving a king room. We would not have chosen this hotel had a standard size room been the only option.
The health department should inspect this hotel given its terribly unsanitary conditions. During our 4 day stay, we only saw housekeeping one time. We resorted to running our own trash out to the dumpster. We were told the general manager would call us; that never happened.
There’s a Hampton Inn opening down the street, avoid this hotel and stay there if you have to be in the area. This place could have potential given there’s so few options on the west side but it’s very poorly run and quite dirty.
Worked for Us
Opinión escrita el 7 de Mayo de 2021
Stayed a week while visiting family as it was the closest hotel. Worked well, clean, polite staff and spacious breakfast room. Typical hotel type breakfast that is served up by staff for oovid safety which was fine. The staff was cheerful and helpful in the breakfast area. Pool is closed, with landscaping going on. We had reserved a larger room with deck so had a little extra space. Room was serviced daily. Large super market across Harrison and several restaurants close by. It was quiet at night which is always important.
Opinión escrita el 4 de Abril de 2021
Stayed here overnight, passing through. Requested a room with a balcony, but upon check in, the lady said because I had dogs that we had to stay on the bottom floor on the end. That was a bit upsetting. The room ended up being "ok". It was clean and comfortable, and she at least gave us a room with a patio slab with sliding doors, but no patio chairs to sit on when all the balconies had their own chairs. The breakfast was not bad. It's served from 6:00 a.m. till 10:00 and we got there at 9:30 and it's a good thing we did because they started closing up. The breakfast staff was very nice though, and offered us seconds on everything and even asked if we wanted to take it back to our room. would probably stay here again in a pinch, as there are not many pet friendly hotels with balconies, but you will be charged a $30 extra fee for your pet.
Opinión escrita el 29 de Novembre de 2020
We’ve been staying here for 15 years when we cone to town to visit our family. The hotel was recently renovated and is nice. Bed is comfortable and the bathroom is nice. They now provide Mr. Watkins brand shampoo, conditioner and body wash in pump bottles mounted in the shower. There is also a nice hair dryer, Breakfast is still grab & go but theirs is scrambled eggs, bacon or sausage, biscuits and gravy and cinnamon rolls. Hotel is convenient to lots of shopping.