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2 adults - 0 children - 1 room

The Ritz-Carlton, Denver

Starting at

$ 582

1167 TripAdvisor Reviews

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According to guests, it's ideal for:

Property Location With a stay at The Ritz-Carlton, Denver, you'll be centrally located in Denver, a 10-minute walk from Coors Field and 11 minutes by foot from Colorado Convention Center. This 5-star hotel is 0.8 mi (1.3 km) from Union Station and 1.1 mi (1.7 km) from Larimer Square. Distances are...

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Property Info

Property Location

With a stay at The Ritz-Carlton, Denver, you'll be centrally located in Denver, a 10-minute walk from Coors Field and 11 minutes by foot from Colorado Convention Center. This 5-star hotel is 0.8 mi (1.3 km) from Union Station and 1.1 mi (1.7 km) from Larimer Square. Distances are displayed to the nearest 0.1 mile and kilometer.
- 16th Street Mall - 0.4 km / 0.3 mi
- Denver Center for the Performing Arts - 0.7 km / 0.4 mi
- Paramount Theater - 0.8 km / 0.5 mi
- Coors Field \- 0.8 km / 0.5 mi
- Buell Theatre - 0.9 km / 0.6 mi
- Colorado Conve...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Business Facilities / Facilities
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Stores
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Reception services
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Guest rating

TripAdvisor

Travelers rating

  • Excellent

    792

  • Very Good

    214

  • Good

    82

  • Reasonable

    47

  • Bad

    32

Travelers profile

  • Business

    363

  • Couples

    362

  • Solo travel

    56

  • Family

    242

  • Friends getaway

    74

Scores Summary

  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Beautiful hotel I’m the heart of downtown Denver.

Reviewed 26 march, 2022

This hotel has everything you could ever want, at a price. A gorgeous lobby connected to Elway’s Steakhouse and extremely friendly and accommodating staff. My room was upgraded almost every time I stayed and I can honestly say I don’t have a single complaint about the property. Gorgeous rooms, marble bathrooms and extremely comfortable beds. My go to hotel whenever I am staying in Denver.

luddiec203

A bit bland, but very nice overall

Reviewed 13 february, 2022

My wife and I recently spent one night at the Ritz-Carlton Denver when we were on our way to Aspen, and we had a very quick, but enjoyable stay. The hotel is generally nice and upscale in the way that all Ritz-Carltons are, and a great room upgrade made our stay even better. The only negatives were that the hotel felt a bit bland overall, and the high level of service that I’ve come to expect from the brand wasn’t as palpable as we’ve experienced at other properties. However, we were also barely at the hotel, and nothing went wrong with our stay, so I wouldn’t hesitate to come back again in the right circumstances. Arrival Experience: The day before our arrival, I completed online check-in on the Marriott app, and as soon as we landed in Denver around noon on our arrival day, I had a notification from the app saying that our room was ready and that we’d been upgraded, which we were very happy about (I’m a Platinum Marriott Bonvoy member). The app also provided a mobile key that we could use to go directly to our room. I’ve found that the check-in and arrival process on the Marriott app are often glitchy, so it was nice that it seemed to work properly at this property, actually notifying us when our room was ready and providing the mobile key. When we arrived at the hotel, one of the doormen greeted us immediately and offered to assist with taking luggage to our room, but we declined, since we didn’t have all that much and it was all easy to take ourselves. I mentioned that we had already done online check-in and probably didn’t even need to stop at the front desk, but he pointed us in the direction of the front desk anyway. He recommended that we get a backup physical key since the mobile keys don’t always work well, especially in common areas like the elevator where a key is required for access to each floor. The lobby area when you first walk in is very nice, with high ceilings and displays of fresh flowers. It’s all very open between there and the front desk, with no real seating areas until you pass the front desk and reach seating near the elevators. Check-in at the front desk was definitely the most disappointing service experience we had at this property (and since our encounters with staff were limited, each one mattered more than they might during other hotel stays). The front desk staff member who checked us in just wasn’t nice or welcoming at all. He provided no actual welcome to the hotel, didn’t engage in any of the usual pleasantries like asking about how our trip was going, and didn’t offer to point out hotel amenities and services. He simply took my ID, gave me a room key, and that was it. Hotel Room: When we got up to our room on the 11th floor (1120), we were both very excited to find that it was an unexpected upgrade to a one-bedroom Executive Suite. Platinum Bonvoy status typically does not entitle you to suite upgrades at Ritz-Carltons (just upgraded standard rooms), so the suite upgrade was above and beyond what we expected. We loved the room and really wished we were staying longer to take advantage of the great space. The suite was very large and situated in a corner of the hotel, featuring a spacious living room when we first walked in, which connected to an oddly shaped, but large bedroom that spanned the corner of the building and had a row of windows looking out over the city with some mountain views in the distance. The bathroom was a nice size as well, and featured a large dual-sink vanity, along with a separate tub and shower, all in tan marble. Everything was decorated in tones of tan and navy, with a restful feel. It was clear the rooms and most common areas had been renovated at some point in the past few years (especially when comparing the current décor to things like the dated salmon-colored marble by the elevators), but it still doesn’t feel quite as updated or as modern as it could. My wife and I have always enjoyed our stays at Ritz-Carltons, but they always seem to be just slightly behind the times and decorated with an older generation in mind. However, we had no complaints about our room and really loved it. It was very quiet, well-maintained, and such a spacious retreat. The only thing we didn’t love was the mattress, which felt surprisingly hard and not what we’re used to at a Ritz. Dining: The hotel features one restaurant off of the lobby, Elway’s, which is former NFL player John Elway’s restaurant that serves breakfast, lunch, and dinner. The restaurant looked nice enough in a standard hotel restaurant sort of way, but we didn’t dine there at all to actually try the food. Otherwise, in-room dining is available. We only used it to order a couple of cappuccinos to be delivered to our room in the morning, and they were delivered promptly and tasted good. The hotel does also have a Club Lounge on the 12th floor, but it is currently closed, so Club Level rooms are not a bookable room type right now. Location: We don’t know Denver very well and were just there for one night, but the hotel’s location is in what appears to be a main government/business district in Downtown Denver. It’s right across the street from a federal courthouse and near a lot of office buildings. When we were there on a Sunday night in February, it definitely had a pretty dead feel both in the surrounding area and inside the hotel. We were basically just there to see a little bit of the city, go to a couple breweries, and have dinner, and all of those things were easy enough to accomplish from the hotel. We took an Uber to most places, but were able to walk to some places we wanted to go as well, so the hotel was ultimately a good choice for us. It’s definitely not in one of Denver’s more interesting or cooler neighborhoods, but felt centrally located enough for our purposes this time. It was also about a 35-minute drive from the airport to the hotel, and cost around $60-$65 each way to take an Uber. Staff Service: Staff service is one thing that has impressed my wife and I about Ritz-Carlton properties in the past. We always find Ritzes to be a little dated around the edges, and luxurious in a way that isn’t the most modern, so the service is what typically still makes it worth it for us. Our previous Ritz-Carlton stays have all been at resort properties where we spent a lot of time at the hotel and typically interacted with a larger number of staff members. This was our first Ritz experience in a city, and even with lower expectations, I didn’t really leave feeling impressed by Ritz service in the same way as those previous stays. Most staff members were objectively nice, but there didn’t always seem to be many of them around, and given that there didn’t seem to be many guests either, the ghost town feel of the hotel didn’t feel quite right for a Ritz. The staff at the entrance was always very pleasant, holding open the doors for us, helping us load and unload our luggage, etc. The only other real staff interaction we had was with the front desk, where check-in wasn’t good, but other front desk staff members seemed better, saying hello to us across the lobby each time we came in. We left perfectly satisfied, but simply not impressed by things on the service side. Probably just having a bit more of a staff presence and not bungling things like check-in would have gotten this hotel a full five-star rating from me. Overall: Overall, our quick one-night stay at the Ritz-Carlton Denver was very good. The hotel is nice and well maintained, and the complimentary upgrade we received to an Executive Suite was absolutely wonderful. Our stay was smooth and easy, and we had no issues. However, the overall décor and service are a little on the bland side, so it’s hard to say anything really stood out about the Ritz-Carlton Denver in the way I would have liked.

Matthew G

Example of how a hotel should be.

Reviewed 12 february, 2022

amazing hotel, staff, and food. Highly recommended. Probable one of the best hotels I have stayed in and believe me I have stopped in a few over the years. There is nothing to fault the staff are amazing and the rooms are pure luxury.

markhonest

Room for Improvement

Reviewed 2 january, 2022

My husband, 4 year old and I had booked a room at this hotel with the reservation starting Christmas Day. Shortly after making the reservation, I realized I hadn’t modified the number of travelers to include our son. I called the number provided on their website and spoke with a representative. This hotel offers the Ritz Kids Club which includes having a teepee set up in the room. The representative said the request had been made and added to my reservation. At check-in time however, the man checking us in, said he had no record of this and could not honor our requests because it was not made 48 hours in advance and that was the policy……except, it was because I called several days prior to arrival. He said he could give him a bag with coloring books in it and that he would give us a call and bring it to our room. There was no call. No one delivered a goodie bag. Keep in mind, this is Christmas Day and we wanted it to be special for our child. After check-out, I found where the man who checked us in, sent me an email that said I needed to come down to collect the goodie bag. This is the Ritz-Carlton. They charge for superior service, but do not provide it. Our mini-fridge was broken. There was a note on it that said, if we needed another refrigerator, call down to request it. Did they know it was broken and added this note or are they just offering additional refrigerators for no apparent reason? The room was dated. On a positive note, our room was clean and housekeeping did well. I have nothing else positive to say about our stay. We actually left a day early and stayed at the Gaylord our last night in Denver, just to make Christmas special for our son. Stay at the Ritz, if you want to pay more, to get less.

Clj555

Good Stay

Reviewed 28 september, 2021

We booked two rooms for two nights. We enjoyed our stay there, the Valet/Bellmen were very helpful, professionals and friendly, the front desk, not so much. The room has a good space but it is defiantly dated. Room service was excellent and fast, we ordered breakfast both days and dined at the steakhouse there which was also excellent. The gym is open 24/7 and it is well equipped. Rooms do not need renovation, just some updates, and the front desk guys need to be brought up to the Ritz standards

hzwest1