BEST hotel in Austin hands down!
Reviewed 10 October, 2021
From Perfect Strangers excellent food to top shelf amenities like the Zaza limo to take you within 3 miles anywhere you want to go and everything in between like a complimentary coffee bar you can go to on your floor in your sumptuous robe and soft slippers to the impeccable condition rooms and fantastic art! ZaZa has it ALL!!! I can't believe it's not rated higher on TripAdvisor! Whether it's business, pleasure or a staycation-Hotel Zaza exceeded both my accommodations and service expectations every single time! Thank you Hotel ZaZa for always making me feel like a king!
Austin fall wedding
Reviewed 30 September, 2021
We chose this venue to host our wedding in Austin, TX on September 18,2021. It is such a beautiful space throughout, and the ballroom and other event spaces are so, so very pretty. We had our initial walk through to look at the space, we came back for our tasting menu, then we had our wedding rehearsal, rehearsal dinner, and wedding day. We also snuck in a couple of date nights just to revisit since we loved this venue so much. We stayed in the Seaside suite during our wedding weekend, and had friends and family stay onsite as well. We loooved our suite and our friends and family really loved their rooms also.
My main point of contact at the hotel was Jessica Sanders and she was such a nice and organized person to work with. She helped us navigate our planning and advised us on other issues we hadn't even thought to address beforehand. She was so helpful and very patiently answered the million questions I had in the months leading up to our wedding!! She was also especially helpful in the month leading up to our day what with all the coordinating and logistics needed to organize our other wedding vendors. At our request, Jessica also helped us to navigate planning a Covid wedding. Our wedding fell during the resurgence of Covid with the delta variant. We were able to use many different measures to ensure adequate spacing, sanitization, etc. I can't emphasize enough how much we appreciated her helping to keep our friends and family safe at our event.
Both the food and beverages were super delicious at our rehearsal and wedding dinners. Thank you, chef!! A lot of our guests came up to us on their own and thanked us for hosting such a beautiful night with amazing dinners.
During all of our visits as well as our wedding weekend, all of ZaZa staff were very kind and polite! From the bartenders on date nights, to the valet, housekeeping, wedding staffing, Jessica, and chef, etc - they were all such nice people! You hear that you don't get to eat on your wedding night, but the one waitress they seemed to have assigned to our sweetheart table made sure we got to have our dinner, and let us keep all our courses out as long as we wanted. We even got to eat our appetizers, and they boxed away extra dinners for us as well as some more wedding cake. We had a private "last dance" after our guests left the space at the end of the night, and the hotel crew started cheering for us as they were starting to clear the ballroom space. It was really very sweet of them! We could tell that they were genuinely happy for us. Our wedding suite was so romantic and they set it up so beautifully when we returned that night. Plus they gave us really nice personally monogrammed robes, chocolate strawberries and champagne, and some other perks I can't quite recall, but it was all so beautiful and generous.
Thank you to Jessica, your chef, and your entire team ZaZa! We cannot imagine that our wedding day could have possibly gone any better and it was so meaningful to us.
Not as Stellar this time around!
Reviewed 21 September, 2021
Just spent the last 4 nights at the ZAZA hotel. It was nothing like the stellar service I had when I stayed in February 2020. This is the first time I have been back since Covid wrecked our world. One positive is the staff at the desk was super friendly!! Let's start in the bathroom. More than a few of the decorative balls around the mirror have obviously fallen off. Looks terrible by the way!! On the first night, housekeeping neglected to clean our room or do turn down service. I called and they came and made the beds and took the wet towels but somehow neglected to give us new towels and additional soap, shampoo which are kind of basic things. Second day, came and cleaned (sort of) and again, neglected to leave any more shampoo, body wash, and left trash on the bed that obviously they forgot. On the last night I woke up around 5:30am only to realize that there wasn't a stitch of toilet paper in the room. Called down to front desk and it took them almost 1/2 hour to drop toilet paper off. This is not the ZaZa I remember and not the Zaza that belongs on the Conde Nast Travellers best of Austin!! So extremely disappointed with the stay I just encountered this past weekend.
Wonderful Boutique Hotel
Reviewed 13 September, 2021
Thoroughly enjoyed my stay. Fantastic and accomodating staff. Very peaceful and welcoming vibe. All the immenties were fantastc. I could not have asked for a better experience. The spa was a wonderful experience. The best thing is the entire place is extremely comfortable.
Great place to stay downtown
Reviewed 10 September, 2021
Loved everything about this hotel, from the clean and comfy rooms to the service. Very nice pool. Lovely decor. Convenient location. Spent four nights here while on vacation in Austin.
Pricey but worth it.