the good, the bad, and the ugly
Reviewed 23 January, 2021
the good, the bad, and the ugly!! where do i begin? lets start with the good- housekeeping services were still running and our room was cleaned every day despite covid-19 being a factor, i can not thank the housekeepers enough for their hard work! the room was designed by an artist for sure! it was very pretty and nothing I've seen at a hotel before, however...
despite the the room being pretty, for a weeks stay it was lacking basic amenities that could have made our stay more comfortable. for one, we did not have a microwave, this was our biggest issue! no houseman in the evening as well so any time we asked for anything, such as towels before a shower we were told we had to run down to the front desk to pick it up.
It would have been really thoughtful for the GSA to put us in a spacious room while assigning our room for us knowing that we were two people staying for a week sleeping in separate beds. I kindly asked for this while making my booking and was rejected (that should have been the first red flag).
I called the hotel prior to my arrival and asked about their amenities to which the GSA replied "what do you mean?" she failed to tell me that there was a restaurant and i didn't realize this until i was on my way out upon check out. til this day i have no idea if they offer any amenities.
During my stay i had my rental car parked in their lot (which I paid for) and each time I would come back to park my car again, there were no spots in the designated hotel guest spots so I would park in the regular parking spots go up stairs, get ready for bed and then the front desk would make me move my car so it was extremely inconvenient, i can not stress how annoying this was. I was going down in my pyjamas to park my car again and NOT happy about it.
there was one night when i went to grab something from the front desk and this one man who was hanging out with a front desk agent, over heard my conversation about moving my car and started to tell me that the local homeless people can and will break into my car and the hotel will not pay for it if they do, and it happens quite often... he was hanging around the front desk and made an hours worth of useless conversation with me. if he was a skid i'm not sure why the front desk wouldn't kick him out? Especially since he was not wearing a mask and coughing his lungs out saying "i just have asthma"
over all i wasn't too impressed.
Funky hidden gem in downtown Van
Reviewed 27 October, 2020
We stayed here twice in one month—at the start and end of our trip—and loved the hotel. Staff are friendly and helpful, decor is funky, rooms are recently renovated with all mod cons, and the location is close to SkyTrain and walkable to everywhere downtown. Paid overnight parking is available at an adjacent outdoor lot. Because of Covid we were not eating indoors, so did not visit the restaurant/bar. Next time!
Reviewed 31 August, 2020
Nothing negative to say about our stay here, staff were fantastic, rooms were super clean, good location in the city, the entire hotel appears newly decorated (and done very well!)
I’m reading some reviews with complaints of the room size.....”it’s a boutique style hotel built 108 years ago people, our room was much larger than other boutique style rooms I’ve stayed in at other places”.
Would stay here again and recommend it to others.
Reviewed 25 August, 2020
Had a amazing time here during staycation! This is a such a hidden gem. Loved the decor and the rooms are brand new. Great location, we could get to pretty much everywhere on foot. Will definitely come back again.
Worst hotel experience of my life
Reviewed 23 August, 2020
This hotel looks really cool and trendy but unfortunately the rooms are extremely small and the walls between the rooms are literally paper thin. The group next to us spent the entire night partying, screaming, slamming doors and playing music all through the night until 6:30am. The hotel was aware of the disturbance and basically did nothing to solve the problem. We did not get any sleep at all, and when we discussed the situation with hotel management they provided no compensation of any kind. Overall very disappointed with the experience, and would not recommend this hotel.