Hotel Riu Ocho Rios

It was really good..very polite workers..clean and spacious rooms..and I must commend the entertainers 👍😊😍The pool was amazing I had a very good time Not to mention the view from my room 😫❤️It was all just lovely

So, we spent 4 days at the hotel in january. Honestly, the hotel and the facilities are really Good. Otherwise, we had some bad experiences at the hotel. We were in 2 men and 6 women. First of all, the most of services are closed due to covid. It is not good, because the peoples have to share a smaller place. There is only one restaurant working. So, at lunch, a lot of people share the same room. If you are going with women, be careful. The employees are always hitting on them. We have many bad experiences about that. My friend was going to the room and the employee asked where she was going. She said: “Im going to the my room” He answered: “May I go with you?” Later, my girlfriend was walking by the restaurant and other man who works for the hotel asked for her phone number. When my friends were alone, there was always some employees trying to harass them. That was not professional. On the beach, the service is not good. There is no one to order food or drink. So, we went to the bar to order some food to eat on the beach and they were very rude. They said that we are not allowed to eat on the beach.

1.Service you experienced was excellent, special mention to Javaughn & Stacy at Front Desk and the Bell men & security at entrance were very helpful. Check-in was a bit long as the system malfunctioned ( 31Dec2020). Absolutely loved the towel animals done by the Housekeepers & cleanliness was on point. The Room was great. Loved the bathroom. Appreciated the energy saving system. Room was musty on arrival so had to be aired & refreshed. Location & Amenities - hotel very centrally located for access to Attractions in the safe corridor. Amenities were OK despite the covid measures. Suggest bottled water could be placed in rooms as well as shower caps. My least favorite thing was the long walk from the overflow car park- suggest at a golf cart to shuttle guests. The food was great and appreciated the buffet being manned by servers to maintain safety. Wait staff in the dining room were very attentive & made us feel right at home. Thumbs up also to the Party boat team and the Entertainment crew at the Pool Deck.

January 7 2020 23:30 renovations in the hotel kitchen and they work drills We can not sleep !!!!!! We called reception but they They are kidding! First day tv didnt work Telephone didnt work the rooms are damp and the linens and the pillows are wet We had a horrible hotel experience

My experience at Riu was the worst experience ever staying at a hotel, I will never stay at your hotel again, for years I have been staying at Riu but after this stay, it will be my last. I checked in on December 26 on my birthday to celebrate with my son and daughter it was the worst decision I have ever made. 1. My trip was booked through a 3rd party however they made a mistake and tried calling Riu to change it and from front desk to manager did nothing to help and fix the problem, I sat in the lobby for over 5 hours with my two kids sleeping on me and was told oh we cant help after pre-paying over 2300 for my stay. The reservation told me nothing but lies on the phone and when I arrived it was a totally different story and nobody cared about your problems so it ended up costing me an additional 500 us dollars these wicked evil heart front desk personal and managers that were on duty. I was planning a trip of 50 persons to stay at Riu for April 2021 and since my bad experience, I have decided to change and find another hotel for my friends to stay. After we finally got checked in and decided to eat the food was nasty, taste bad and look like leftover for a week stale food, next morning was worst, dinner was horrible, I could not believe I was in Jamaica eating food, while dog and pig food looked better. It was my birthday and Riu made it my worst day ever had me sitting in the lobby at midnight with my two kids not checked in. The food was so nasty it made me and my 10-year-old son got sick twice and I did report it to the front desk. I was treated so horribly and I will be talking about it on my radio shows as well as other radio programs and posting it on all social media platforms. PEOPLE IF YOU ARE EVER PLANNING A TRIP TO OCHI RIOS JAMAICA PLEASE FOR HEAVEN SAKE DO NOT BOOK into RIU OCHO I PROMISE YOU WILL REGRET, IT WILL BE NOTHING LIKE YOU'RE EXPECTING. LISTEN I HAD TO END UP BUYING FOOD ON THE ROAD EVERY DAY DONT WASTE YOUR MONEY AND SPOIL YOUR VACATION GO SOMEWHERE ELSE.