Based on 211 review
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Nestled in the heart of Bur Dubai, this elegant and sophisticated hotel is an ideal spot from which to discover Dubai. From this accommodation, guests can enjoy easy access to all that the lively city has to offer and the city's must-see destinations such as Al Khaleej Centre a 5-minute walk away. The hotel offers impeccable service and all the essential amenities to invigorate travellers including a selection of top-class facilities. All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort such as a seating area to relax after a busy day of sightseeing ...More details
Check-out ends at: 11:00
Very bad service
Reviewed 12 december, 2021
Very poor service, booked a room from booking.com, got a email confirmation saying your room is confirmed, for the next day got another sms saying your card has declined you have 2 hrs to update your details, received the sms around 2.24pm I reached the hotel at around 230pm, the staff confirmed the booking and asked me to wait for some time, after waiting for 45min When I asked the staff what about my booking, I was informed that the booking is cancelled because of non payment, and they happily said now you have pay the regular rate which was more than the online rate, as I was waiting for there, there was another customer who faced the same issue. It is their regular practice to so and over charge people, please be careful while booking this hotel. Very bad service
Horrible experience i have ever had !!!!!!
Reviewed 24 november, 2021
1 st : My company paid for my breakfast front of me , I called every day for 3 days they keep telling me I have no breakfast included in my room . Okay , I contacted my company and they came with receipt and when we show receipt now they saying their kitchen closed because of covid ! Okay , we asked to refund money , 3 weeks and i checked out up to now now refund . Question , why to charge if they know they dont have kitchen ? 2 nd : I asked for water as my water in the room finished , they send me water as i am closing my room door the guy shouting behind me that i have pending bill ??? Are you kidding me , I have also worked for 4 stars hotels for 2 years but i never seen that water was chargable for room guests !!!! 3rd I called for housekeeping as my bathroom floor all in water , something was leaking i called 3 times waited for whole day hoping they are coming but nobody , they pick up phone says you okay but nothing , just ignoring !!! No laundy at the hotel !!! All the time evening time drunk people shouting walking around !!! Corridors and bedshits smells horrible !!! i couldnt sleep in that pillow cases i used my own !!! Room is dirty , dusty cockroaches come if you have food . From the lift till you reach room you almost puke because of smell , awful !!! And the last , they forget everything , they ignore everything but when it comes to their benefit only they are so smart and fast !!! They called me to check out even before my time people who has been ignoring me for 3 weeks suddenly remember to call to my room , amazing !!!!!!! The last , till the last was annoying . I called taxi it stopped to the opposite side of road as this hotel put NO PARKING sign front of hotel , forget about bell boy to help you to carry with your luggages , when i ask front desk staff to remove sign he again just ignore me telling he is busy and there is nobody to go and remove SO do i have to wait for ages someone to come??? I had to cross the road with my whole luggage and bags !!! Will never ever return and dont recommend to ANYONE !!! Worst hotel ever !!!
Reviewed 12 november, 2021
This ranks at the top of the worst hotels I’ve stayed in.. dirty rooms, rude behaviour, no water in bathroom, no Wi-Fi. .. totally forgettable experience if I was not so traumatised Was in a business visit and sadly had to bear this. Despite a confirmation they cancelled the booking.. had to pay twice.. no breakfast despite having it included in the booking No hot water take it or leave it No Wi-Fi.. don’t believe what they say Dirty bathrooms, late night calls in your room etc
Bad experience at Raintree hotel
Reviewed 24 september, 2021
Its very very very bad hotel, very dirty,I could not find any small things less than poor. Poor not fair, suggestion to close it is better more over this hotel give bad reputation for booking site and please please not even think to book in raintree hotel even if they offer to give you money to stay
The worst ever!
Reviewed 25 august, 2021
The worst experience ever ! There’s no one is going to help your no matter how small thing you might ask, there’s nothing clean,also I asked for a small bottle of water no one come even after giving them over 4 reminders don’t even think about it at