Check-out ends at: 11:00
345 Blackwell St, Durham, NC 27701, USA - Durham, North Carolina - U.S - 27701
Check-out ends at: 11:00
Very Welcoming and Friendly!
Reviewed 21 march, 2022
I took my daughters and two dogs on a weekend trip to the Aloft Durham and had a wonderful experience. The rooms were very clean, and the staff was incredibly kind and welcoming. Thank you to Wesley, Pam, John, and all the other staff members! Everyone went above and beyond to meet the needs of my family, and it is greatly appreciated. We hope to come back!
Reviewed 20 march, 2022
This was my first and last time staying at an Aloft hotel. Our room was musty and smelled like corn chips. I called the front desk and let them know that my room smelled like mold and mildew. They said they could send maintenance up to cover up the smell. What??? How about you find the source of the smell and fix it? They moved me to another room that smelled just as bad. I was then told it was probably their cleaning products. I have never used a cleaning product that left my home smelling like corn chips. The toilet kept running unless I jiggled the handle and there was very little pressure in the bathroom sink. The room has carpet that looks dirty and worn. This hotel is way overpriced and the rooms need a lot of attention.
One night stay
Reviewed 1 march, 2022
Great location. Room size and hotel amenities are good. Some room furniture is worn and tattered. The bed was made, but the linen on the bed was not clean--used sheets, pillow cases turned inside out instead of changed. I requested clean linen and changed the bed. There was toothpaste splatter on the wall near the sink. There was a mini fridge provided, but it was so loud I had to unplug it to sleep. There were stains on the carpet throughout the room. Parking is $15/night, a fact NOT noted when pricing the room.
Staff verbally assulted customer for not wearing a mask
Reviewed 28 october, 2021
As a soon to be Titanium rewards member I am not one who likes to give bad reviews to Marriott hotels but I feel like I must step up and address an issue that occurred Saturday evening around 7 pm (October 23). What I saw was the hotel representative verbally assault a couple over the husband not having a mask on. From what I over heard and saw, the couple was getting ready to sit at the hotel bar for a drink before going to a show at DPAC. The man who came running up from the hotel desk behind them was the most obnoxious belligerent Marriott employee I ever could imagine! I was shocked by the verbal assault that took place and was embarrassed to be a Platinum Marriott representative. There are a lot of Marriott within the Dirham area - I will never spend another nickel at this Aloft or any other Aloft!
Lovin’ the downtown feeling!
Reviewed 4 october, 2021
The location was perfectly suited to experience downtown Durham and a convenient drive to explore the Duke campus. The room was quiet and the bed and pillows were comfortable. Another review mentioned the train noise, I did hear it one out of the nights in our three night stay, but it was not the event portrayed previously. The highlight of our stay was an extremely helpful young man at the welcome desk named Jonathon. He went out of his way to help us find late night dessert and other amazing spots like Pressed and M Sushi! He was a very conscientious employee and was readily available at check in, providing parking garage tidbits and additional thoughtful insight all three nights of our stay. The breakfasts were delicious and prepared to order - Gluten Free! The in house bar was very inviting and we left for our Wyoming home ready to come back for another visit!