Mercure Düsseldorf City Center

With a stay at Mercure Düsseldorf City Center, you'll be centrally located in Düsseldorf, a 1-minute drive from Konigsallee and 9 minutes from Messe Duesseldorf. This 4-star hotel is 1.6 mi (2.5 km) from Marktplatz and 2.1 mi (3.4 km) from University Hospital.Make yourself at home in one of the 163...

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OpenWeather

2

Quarto casal standard, 1 cama de casal

1 Double Bed

258 sq feet

Internet - Free WiFi

Entertainment - Satellite channels ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child

Immediate booking

4

Privilege, Suíte, 1 cama King

1 King Bed

484 sq feet

Layout - Bedroom

Internet - Free WiFi

Entertainm...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

4

Privilege, Quarto casal, 1 cama de casal

1 Double Bed

323 sq feet

Internet - Free WiFi

Entertainment - Satellite channels ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child

Immediate booking

1

Quarto clássico, 1 cama de solteiro

1 Twin Bed

183 sq feet

Internet - Free WiFi

Entertainment - Satellite channels

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Cancellation Policy

Amenities in this room:

Max 1 adult

Immediate booking

2

Suíte superior, 1 cama de casal

1 Double Bed

484 sq feet

Layout - Bedroom

Internet - Free WiFi

Entertai...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child

Immediate booking

Property Info

Check-in starts at: 15:00

Check-out ends at: 12:00

With a stay at Mercure Düsseldorf City Center, you'll be centrally located in Düsseldorf, a 1-minute drive from Konigsallee and 9 minutes from Messe Duesseldorf. This 4-star hotel is 1.6 mi (2.5 km) from Marktplatz and 2.1 mi (3.4 km) from University Hospital.Make yourself at home in one of the 163 guestrooms. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited ho...

Stresemannplatz 1 - Düsseldorf, NW - Germany - 40210

Property Amenities

Check-in starts at: 15:00

Check-out ends at: 12:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    288

  • Very Good

    472

  • Good

    248

  • Reasonable

    95

  • Bad

    54

Travelers profile
  • Business

    453

  • Couples

    307

  • Solo travel

    137

  • Family

    125

  • Friends getaway

    97

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Mixed feelings on the good and the bad…

Reviewed 15 september, 2022

We stayed at Mercure Düsseldorf City Center last weekend for the second time since a couple of months. The hotel is within proximity to the central station. The overall impression of the hotel and the rooms is underwhelming, unlike other Mercure hotels I stayed in. The rooms and furniture are in need of a revamp and refurbishment. Now the highlight of the stay, was the very well poised, gracious, friendly front desk staff member Nikita Daniels. Which I had the pleasure of encountering at check-in on both stays. I must point out I felt welcomed back, had a quick seamless check-in and was given an excellent recommendation by Nikita on where to go eat for dinner just around the corner. So, usually the staff makes all the difference and improve the overall picture of the stay with their personalities and customer service skills. We are grateful for Nikita for making our weekend in Düsseldorf wonderful, so thank you! Finally, I have to point out the truly negative observation of the stay unfortunately caused by a different staff member, the manager Mr. Essam Labib. The day before checkout, I went down to reception to extend my keys to 5pm for the day of checkout, as this a benefit offered to Accor members. It was done no problem as a silver Accor member (former Gold here and reclaiming it status after this stay). On the day of the checkout my keys expired at noon, so I went down again to activate the keys again. I explained the situation to Mr. Labib (front desk manager) he said a late check out fee would incur as a result. To my surprise I thought he was joking and said to him are you aware I’m an Accor member and a regular customer and a complimentary late checkout is one of the benefits of the Accor membership. Mr. Labib did not answer, and I had thought the matter was settled. Sadly, the notion of customer loyalty/valuing regular customers is often lost with some people/organizations working in a customer-oriented roles. On the day of the checkout, upon settling the bill I was astonished to find out a late checkout has been indeed incurred. The amount of the extra charges did not matter to me and the charges were eventually waived off, but the principal idea behind was very disappointing and thanks to Mr. Essam Labib a wonderful weekend has been spoiled by him and over something that is so silly and trivial. Issues like this prompt me to look for stays elsewhere when your regular customers are not appreciated. I am looking forward to a response and an explanation from higher management and rest assured I will this concern will be escalated to somebody as Accor offices.

Speedbird92

Short but nice stay

Reviewed 12 september, 2022

I'm using this hotel since more than 20 years, it is always the choice when I need to stay in Dusseldorf. It is very close to Central Station, few minutes walking from Old town, easy to reach also by car, has a garage. Perhaps needs restyling in the rooms, but overall I think it is good.

LCPL61

Nice hotel

Reviewed 11 september, 2022

It’s my first time here but will never be the last I had no booking and I came to Mr kabob who treated me like a king I will definitely be back rooms are a little bit old. But the staff makes you want to stay here

ooievaarr

Review

Reviewed 9 september, 2022

It was a great stay at the hotel. Both of our rooms were comfortable and clean. We couldn’t have asked for a better time in Dusseldorf thanks to the hotel we stayed at! Special thanks to Essam for his warm welcome and great service to us while we were there! :)

nadinemsamy

Clean quality hotel not far from Hauptbahnhof

Reviewed 4 september, 2022

Good reception staff, nice single room, good working airco, great bed and nice bathroom. As expected. No issues at all. I could return there if the rate is good. Happy to have chosen this hotel over others in the area as it was really quiet and soundproof. Great shower. View was nothing.

Sixfeetunder05