Based on 470 review
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Property LocationLocated in Edinburgh (Bonnington), Canon Court ApartHotel is a 5-minute walk from Royal Botanic Garden and 13 minutes by foot from Princes Street. This apartment is 0.7 mi (1.1 km) from Edinburgh Playhouse Theatre and 1.3 mi (2.1 km) from Royal Mile. Distances are displayed to the nearest 0.1 mile and kilometer.
- Royal Botanic Garden - 0.4 km / 0.2 mi
- Princes Street - 1.1 km / 0.7 mi
- Omni Centre Edinburgh - 1.1 km / 0.7 mi
- Edinburgh Playhouse Theatre - 1.1 km / 0.7 mi
- George Street - 1.1 km / 0.7 mi
- St. Andrew Square - 1.2 km / 0...More details
Check-out ends at: 11:00
Reception servicesLuggage storage
Reviewed 10 november, 2021
My sister and I were booked in to the cannon court apartments on 12 and 13 November. We contacted them yesterday via e mail as we could not get through on the phone, only to be informed we could no longer be accommodated due to unforseen circumstances. When were they going to let us know???? This was us contacting them not them contacting us. I WONDER IF THEY HAD A BETTER OFFER DUE TO COP26??? We are absolutely disgusted at being left in the lurch. Still no valid reason given for why they have cancelled without letting us know. Beware people's, don't book.
Reviewed 11 october, 2021
There have been many changes here since we first started booking Canon Court apartments many years ago. We had booked a one bed apartment then asked for a 2 bedroom to accommodate our adult son. This was not available so I asked if they had an apartment with a sofa bed and I was reassured this could be done in one of the more spacious apartments on the 4th floor. However, when we arrived there was no confirmation of a sofabed but the receptionist immediately brought us a folding bed with linen free of charge which just fitted into the tiny lounge. The bathrooms have been updated and ours was modern and clean though the shower lacked power. The lounge area was the smallest we have ever seen with hardly enough room to sit at the table for breakfast. There was no-one on Reception over the weekend or evenings. In the past each apartment had a file with emergency phone numbers and rules for travellers but there was only one sheet of paper explaining about the Refuse etc. I felt there should at least be a phone number to ring from our apartment in case of a problem or emergency. On one occasion someone rang our doorbell at night and we could hear people talking outside in the hallway. On our last day the lift was out of order. Luckily we were able to go up and down 4 flights of stairs with luggage but it would have been very inconvenient for anyone less mobile. On a plus note there was a tea-pot, tea-bags, sugar, long-life milk, salt and pepper available but we shall be re-considering booking here again in the future.
Reviewed 8 july, 2021
This trip was previously cancelled on 2 occasions due to the COVID restrictions. We re booked dates when restrictions were lifted and this was our first trip away since. We booked a 2 bedroom apartments for 2 couples and had email confirmation of changes of dates. On our arrival the receptionist was unable to find our reservation and after a long wait she advised there was no 2 bedroom apartments available however she could offer us 2 one bed apartments. Once in the apartments which appeared clean and tidy at first inspection. Both kitchens had a terrible smell, one kitchen in particular was so bad we were unable to go into it. The milk sachets in the fridge ( so n the other apartment) were all out of date too. The shower in one apartment had no hot water and the bed sheets had a strong smell of smoke. We complained the next morning and were assured a manager would be in touch on the Monday. I heard nothing, I sent an email outlining our complaints and received a prompt email back offering a 25% discount off our next stay to be used within a month, I will not be back and declined this offer. I received a further email to say someone would be in contact after the managers meeting the following week. I have still heard nothing. On telephoning I was told there were no managers available and still waiting for contact nearly 2 weeks later.
Disgraceful attitude to Clients.
Reviewed 3 july, 2021
Please be very careful when you book this place, they instantly take your money and in my situation was unable to travel due to Covid restrictions, but they have refused any form of refund or Credit, I pretended to be interested in a booking and they answered me but when I then drought up my situation they stopped communicating absolutely disgraceful, no way to run a business, there are fantastic places in Edinburgh please please look somewhere else, you don’t need the hassle.100% would not recommend.
Poor customer service - they owe me over £1000
Reviewed 21 december, 2020
Booked in 2019 for a stay in 2020 on a fully cancellable booking and pay on check in. However once they had my card took full payment for 2 rooms for extended week holiday in 2019, a full 15 months before our trip. Reassured refund would promptly made if we had to cancel...then COVID hit cancelled in May and 8 months later hundreds of calls and emails have been ignored still not had my funds returned. Clearly in breach of the T&C’s of my booking and not an insignificant amount they owe me.