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So much for being "pet friendly"... Being polite and giving bad service is still giving bad service.
Opinión escrita el 11 de Septiembre de 2021
So I arrived early for my reservation, combination of getting on the road early and the time change coming from the east. Traveling early because of the heat and my air conditioning in my vehicle being inoperative. I wasn't surprised when the person at the front desk told me they didn't have any rooms available, and I was sympathetic to that, everyone is short-handed and it's tough times with the pandemic. She seemed a little bit on edge that I even asked though, but I don't blame her for that. However, I asked her if I could wait in the lobby with my two dogs because it was hot out and I didn't have air conditioning. This triggered her. She wasn't overtly rude but she was very curt and outright said well, I can't have dogs hanging out of my lobby. I said they wouldn't be hanging out and I would be sitting with them the whole time. Too late, she had decided to be adamant about this and nothing was going to turn her on it. So I had to make a reservation at another hotel in town with facilities not as nice as I've come to expect at la Quinta, but a comparable price, so not a bargain, and then they charged me a $15 per dog pet fee. I'm not complaining about them, they bent over backwards to accommodate me when la Quinta wouldn't. Seriously, I would have sat in a corner of the lobby and held them on their leash it was hot as hell, I can't tell you how horrible I felt to go back out to my car and my dogs were roasting, it was just a really frustrating and to a 650 mi day on the road. Not at all what I've come to expect from la Quinta. Especially since I was traveling 2 weeks ago and feared just such a scenario so I called and asked if there was any possible way they could accommodate me with an early check-in. They said no worries la Quinta is very pet friendly and they were sure I would be able to sit in the lobby air conditioning with my dogs until the room was available. So it's not like my request was apropos of nothing. Not sure why I'm complaining, being shorthanded and everything this woman is probably not at all in fear of her employment or anything, but I'm really disappointed and I'll make sure to call ahead at the next la Quinta I stay at, assuming I stay with the chain, and see if I can avoid this happening again. Seriously, I didn't think it was that outrageous of a request, and it really put me between a rock and a hard place. Even though she tried to be polite after snapping at me this is definitely the worst customer service I've gotten at a motel in quite some time.
Good Stop on a Long Journey
Opinión escrita el 9 de Septiembre de 2021
I booked this room while driving (yeah, I know) across the country to move. So of course, I booked for the incorrect night (thanks Google for defaulting to the next evening). Roll up, check in, and sweet sweet Hannah says Nope, ain't got you in. And since she was out of the room I had booked, she upgraded my dumb ass to a suite. Now, I would give this an average 3-star because the bed was a bit dippy to the center, but Hannah (and her co-worker that night whose name I cannot remember) bump it to 4-star. Yeah, I got the bagged breakfast. It's Covid. I accept there are sacrifices.
CHEATS! LIES! FILTHY! NO HOT BREAKFAST BUFFET PAID FOR! MANAGER REFUSED TO GIVE HER LAST NAME!
Opinión escrita el 3 de Septiembre de 2021
La Quinta-Effingham, IL, cheats guests (3 of us 8-28-21) of its hot breakfast buffet (5 website photos). It gives you a baggy under its Covid-19 policy. When I complained, the desk woman laughed and would do nothing! "Get me the manager!" "She's not here" - the sign said “Manager on Duty” - A LIE! “Call her!” She finally did and gave me the phone. I had barely begun, when the woman cut me off, “Are you through speaking?”
She said Wyndham’s Covid policy stopped all hot breakfasts – A LIE! “Go to McDonalds!”
“But you advertised your hot breakfast buffet with photos.” SHE ADMITTED THAT!
I demanded a refund. “WYNDHAM NEVER GIVES REFUNDS!” she yelled. “You were told you would have no hot breakfast when you checked in last night,” “No, they only told us breakfast was at 7!” ANOTHER LIE!
She claimed hotels across the nation have “all” stopped serving hot breakfasts because of Covid. LIE! This was the last of a 14-day business trip. All hotels served hot breakfasts including Wyndham’s Super-8, Terra Haute, IN, and La Quinta, Mechanicsburg-Harrisburg, PA. She baits customers with false advertising! Golden Coral nearby was jammed.
I was so shocked by the manager’s despicable, ill-treatment, I did not complain about our filthy room: heavy dust and gritty bare floor. You would never want to put your bare feet on it – all this despite Wyndham's extra sanitation Covid policy.
Utterly disreputable, she said her name was Jennifer. “What is your last name?” “I won’t give you my last name!”
Typical accommodations. Full service restricted by Covid.
Opinión escrita el 24 de Agosto de 2021
They did have coffee 24/7. They did not have housekeeping, even upon request. They said that people that stayed for more than one night got housekeeping service on Wednesday, due to short staffing. Their bagged breakfast was pretty good: a pineapple cup, blueberry muffin, oatmeal bar. I was staying Friday and Saturday.
I think they way overcharged for the limited services available.
Opinión escrita el 13 de Agosto de 2021
The front desk staff was friendly and helpful. Housekeeping needs to be a little more thorough. The sofa bed was not cleaned from the last guest before we arrived. It was an unpleasant experience to find an unclean bed at 10 PM.