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TripAdvisor Review
Based on 608 review
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The following services and amenities are available, but with reduced service: Breakfast, Pool.The following services and amenities are currently not available: Fitness Center, On-site Restaurant(s), Room Service, Spa.As the only full-service hotel in El Segundo, DoubleTree by Hilton Hotel LAX-El Seg...
More details
The following services and amenities are available, but with reduced service: Breakfast, Pool.The following services and amenities are currently not available: Fitness Center, On-site Restaurant(s), Room Service, Spa.As the only full-service hotel in El Segundo, DoubleTree by Hilton Hotel LAX-El Segundo offers exceptional comfort at an unexpected value. Despite our convenient location near the sun and surf of Manhattan Beach, trendy boardwalks of Venice and famed sunsets at Santa Monica, our immediate location is peaceful and secure. Amenities include a free daily breakfast buffet, free WiFi, ...
See allCheck-out ends at: 11:00
TripAdvisor
Excellent
197
Very Good
139
Good
118
Reasonable
73
Bad
81
Business
233
Couples
100
Solo travel
45
Family
150
Friends getaway
39
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 12 June, 2021
Hotel was outdated. Shower only had one curtain so water easily escaped. Shower head also old and didn’t work well. Sheets seemed old and one was stained. Would choose a different hotel when visiting the area again.
drt796
Reviewed 2 June, 2021
I was told before I checked in that the elevator was broken but that someone would assist me in getting my suitcase both up and down the stairs. Someone did help me get my 50-lb. suitcase up to the fourth floor (2nd and 3rd floors were closed due to renovations) but when i called the front desk the next morning to request assistance getting my luggage down, I was told no one was available. Huh? What kind of hotel of any size (this is not a small, boutique hotel, mind you) doesn't have a staff member on hand to assist with luggage when the elevators are broken?? I'm a 70-year-old woman. It's a miracle I was able to get my suitcase down 4 flights without falling and becoming injured. As it was, I pulled a muscle in my back and was exhausted before I even left for the airport. I complained to the front desk. INCREDIBLE that I was placed in that position. If you're considering booking a room at the Doubletree, be forewarned: customer service is nonexistent.
724eileeng
Reviewed 28 May, 2021
Elevator broken. 2nd and 3rd floor under renovation- forcing the use of the stairs to at least the 4th floor. Hauling a suitcase outside up stairs with it hot - is not ideal. Rooms old and used. Not clean.
swright772021
Reviewed 28 May, 2021
Booked room through Hilton Honors via phone with HH rep who answered all questions. Upon arrival, accessibility room did not have roll in shower as requested due to renovations. Hotel management apologized and attempted to make the stay workable. Housekeeping staff and supervisor were especially helpful and accommodating to our requests for additional items for the room! On day 3, the only working elevator broke down and management had no choice but to find us another hotel. They quickly coordinated with a nearby hotel and helped with our luggage down the stairs to our vehicle. We would stay here again when they complete all of their renovations but not until then. Again, the staff made the best of a bad situation that was not their fault.
K5486YOjeffreym
Reviewed 25 May, 2021
This trip was good. Amongst my arrival I was created and felt very welcomed by the front desk. Several times I had issues with access to my room, but that was resolved. The elevator continued to be non operational which cause me to carry my luggage from the 7 floor down to 1 floor. Overall this was the only inconvenience.
robicheauxant