Based on 78 review
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Live a life that is in balance when you stay at MainStay Suites. Stay connected using free WiFi. Jumpstart the day with fresh-brewed coffee each morning. Get your heart pumping in the fitness center or veg out in the picnic area. Snacks are readily available at the onsite convenience store. Take advantage of the business center complete. Long-distance travelers will appreciate valet laundry service. Rooms include a fully-equipped kitchenette with a microwave, refrigerator and dishwasher. All-suite rooms feature free WiFi, a flat-screen TV with premium channels and a sleeper sofa. Shopaholics m...More details
Check-out ends at: 11:00
Business Facilities / FacilitiesBusiness Center
Best highway hotel of my trip!
Reviewed 24 november, 2021
I've been on a month-long road trip, and this is the best place I've stayed in the whole time. What a find after a long drive. Not the cheapest in town, but well worth the small additional cost for a great nights sleep and a kitchen to prepare some decent food. The beds have to be the best I've had in any chain hotel, and the pillows are soft and fluffy -- just the way I like them. Although it's very close to the highway, it is also very quiet because it's tucked away behind some shopping areas. I didn't even hear other people in the hotel. I think this place must be brand new. It's geared to longer stays, but perfect if you need a quiet, comfortable, clean place to crash. Breakfest is minimal, but they sell some stuff in the lobby that you can heat up, or just pop over to the grocery store or Walmart nearby for stuff to heat up. There are also a bunch of chain restaurants nearby.
Good foundation but needs work
Reviewed 6 june, 2021
We were here for Unbound Gravel bike race. This hotel had what we needed: a bed, a shower, and a kitchen. They had a full refrigerator, a stove and cabinets with some of the basics. The staff was nice from booking through checkout. Breakfast was some OJ, coffee, granola bars and fruit. It looks like they recently took over this space or rebranded it. There is a lot of room for improvement. I’m hopeful that they are in the early stages of fixing the place up. The bed was comfortable, but it was hard to get in and out of on one side as it was close to the wall. The chair was also comfortable and was able to recline. Some cosmetic comments: the refrigerator had a mark on the door, the phones in the room were old school and they may want to consider replacing them. Most notably about the room, it smelled. We found the culprit, the ceiling in the closet was covered in mold. Because there was a big event in town other hotel rooms would have been hard to find. So we opened a window and took Claritin to get through the few days we were there. If they totally redo the rooms we would consider staying there again. Until the mold issue is mitigated I would look elsewhere.
The Good and the Bad
Reviewed 21 october, 2019
Pros: Without a doubt the most comfortable bed and pillows we have ever slept on at a hotel. Amazing! Cons: Nice pile of hair in the corner of the bathroom floor, along with 1/3 of a remaining roll of TP and no new rolls??? No coffee in the lobby in the morning either. Overall - sleep quality was outstanding in that bed. Time to fire some of the maids though...
WiFi doesn’t work with Apple Devices and Although pets are allowed, not pet friendly
Reviewed 6 september, 2019
I booked a stay here on-line because I generally like IHG properties and have had good luck with other Candlewood Suites. Only after I booked (let them know I was bringing my dog in the booking) did I discover that there is a $50 charge for my dog. That’s 50% of the price of the room! I get to the hotel and although I reserved and paid for a queen suite, they gave me a two full bed suite - “because I have a dog”. Note that they did not refund the differential in cost however. Upon check-in they make you sign a pet contract, no problem- that’s pretty standard - but one of the “rules” is you can’t bring the dog through the lobby. SERIOUSLY?? This is not a special nicely appointed lobby folks. They just want you to bring your companion through the side door and walk the 3 flights to your room. Then if you have an Apple device, it won’t connect to the WiFi. When you ask for help they will want the details from your device they then email to support, but if it’s Saturday night and support isn’t there, you are SOL...like we were. The only “good news” - we were so cramped sleeping in a full size bed we got on the road early the next day because we couldn’t sleep. If you have a dog, just keep on driving; they don’t want you here.
Sucker No More
Reviewed 20 april, 2019
We’ve come here for years... never again! No one here from previous mgmt. and it is obvious. Basically “Self Serve, absent maintenance or network assistance. Network is locked out from all Apple products unless they access your device and obtain your MAC address. Only discovered after nearly a week of complaining. Appears to have high turnover of personnel. Unable to print boarding passes or other docs unless we emailed to the desk person because the guest pc was out of disk space.Facility is showing a lack of upkeep as well. Door without lock mechanism. Arrived for a week reservation only to be told we would have to move out of room and take cot for the second bed. Later told it was a mistake and seldom saw any residents worthy of filling the facility. Possibly some of the rooms were not able to be used. Never saw any maintenance personnel during our entire stay. Something has certainly changed here. Never again...