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Terrible, exijo la devolución de mi dinero
Opinión escrita el 31 de Agosto de 2018
El registro al hotel fue muy amable, me dieron la hab. 143, dejé mis maletas y al regresar en la tarde para ducharme veo que la tina del baño está sucia, utilizo el WC y toda el agua salía por la tina, lo reporté a recepción pero tardaron horas en ir a limpiarlo, supuestamente ya lo habían arreglado pero vuelvo a utilizar el WC y vuelve a salir toda el agua negra en la tina, dando inseguridad de bañarse en la tina ya que tenía el temor de que se vuelva a salir toda la mugre, NO ME BAÑÉ por seguridad y ya no pude utilizar el WC porque el agua no se iba, afortunadamente solo me quedé en ese hotel una noche y no había quien arreglara el baño, fue una noche fatal, por lo que EXIJO LA DEVOLUCIÓN DE LOS $118.00 dólares Canadienses que pagué CASH sin poder bañarme. Me dijo el recepcionista que el problema venía de la hab. 142 que estaba junto a la mía, CON MÁS RAZÓN NO ME IBA A BAÑAR EN ESA TINA, se imaginan lo peligroso que puede ser esto para la salud de uno?? y no les importó. fue una experiencia terrible, reservé por Expedia pero hasta ahora nadie me contesta ni me ayudan con este problema.
Opinión escrita el 8 de Marzo de 2020
This place is ABSOLUTELY TERRIBLE. They gave me... a single woman staying alone a room that does not lock from either the door or deadbolt to the outside hallway. I had someone come open and walk into my room at 5 and even with the staff knowing they do nothing to fix or help the situation. When I spoke to the girl in the front desk in the morning since the overnight man was a useless POS she said oh maybe it was him as if having some random man walk into a womans room is normal?!? Ps it was not him. After asking and asking to speak with a manager and being told no countless times, then the manager was on his way then he wasnt, then he was again but in 2-3 hours. then again you guessed it he wasnt coming. and although all I wanted was to speak with him and he called a good 10 times while I was at the desk she would not pass the phone. finally they said they would comp a new room for the night and like everything else within 5 minutes everything changed again, this time they changed their mind and told me I have to leave without them taking any responsibility or making any other accommodation. The customer service is TERRIBLE the man over night is SO rude screams and hangs up calls, the manager is completely non existant coward and the girls are just useless. The only friendly person they had on staff was the room cleaner. If you take your safety seriously stay FAR AWAY FROM THIS NIGHTMARE!!!
ok place for fun
Opinión escrita el 21 de Decembre de 2019
I liked the price and the area was convenient for us. My girl friend didn't really like the place at first. She said, she felt the neighbourhood was "sketchy". Was walking around the room uncomfortably in her high heels, tight short black skirt, stockings, a tight shirt, costume jewelry, and long blond hair. Kept saying this is a "hooker hotel," the irony of her words not lost on me. But she settled in and we had an good time. The hotel was quiet and clean, and after her initial discomfort, it turned out fine. We'll probably stay there again. (btw I didn't think it looked like a hooker hotel).
STAY AWAY !!!!!
Opinión escrita el 30 de Octubre de 2019
Let me start off by saying I was a store manager for a fortune 500 company in Pittsburgh Pennsylvania. My complaint and experience is this, had stayed here total of 3 separate weeks. First week was great accommodations for the room are fair, second week toilet had non matching nor fitting tank lid, sink stopper non working, internet randomly stops working at odd times. Most of all went down to reception on Saturday the 26th and spoke with front desk personal. Extended our stay till thursday the 31st as when my husband is flying back to the UK. I was very clear as check out on the 31st as again that was the day of his flight. This morning on the Wednesday October 30th were rung by front desk stating the room wasnt paid for the 30th to 31st. Went down there and talked to front desk personal and the Manager/owner was also present. They then proceeded to state that the room wasnt paid for, then we explained that had extended till the 31st as thats the day he is flying out. Went into a slightly heated debate over this. As being in customer service, they need to understand within reason that the customer is always right. Why would I book till the 30th to have to move to another hotel for one night! The oddassity to call me a liar to my face as a paying customer is very repulsive. The room is decent but if you want to be treated as a human being I would steer clear of this establisment. He needs to go back to business school to learn how to run a business and apparently some manners would be nice as well. On top of all of this their rate changes from weekdays (87CAD) to weekends(95) as all hotels/motels, but when we explained the situation, said to his front desk worker to take 20 dollars off of 120????? So in short jack up the price to 120 then take off 20 to still make more even thought it was their own clerical error. When in customer service it is common practice to own up to your mistake and take care of the customer within reasonable parameters. Not to call the front desk worker while she was in College class and ask her side of the story. Not to jack up price to make someone think theyre going to get a deatl when it was their own error. Not to be rude and through hate speach and slander about a gay couple. Worst mamagement and etsablishment.
dirty and noisy
Opinión escrita el 16 de Septiembre de 2019
no extra lock on door even though door opened to parking lot; both beds were noisy, squeaking and creaking; our plumbing was noisy when another room flushed; a used condom wrapper found beside bed. That was the straw. We left.