Not a good experience
Reviewed 4 November, 2019
Firstly, please read all the other reviews. Most are very positive and I don't want someone to rule this place out (with it's great location for the Sanctuary) based on my review. However, this accounts for my experience.
Stayed one night as part of a Trafalgar tour and this was by far, the lowest level of accommodations on the trip. I do realize that Trafalgar can't always get hotels to take a large group of people, so options are limited, but this hotel was so unpleasant, I almost wish Trafalgar had split up the group across a few hotels and avoided this one.
The room was tiny (however this was no issue for me as a single traveler). However, being non-religious, there was not other sites I could visit from this location (again, I realize the Sanctuary is the main event, so this will likely not impact others who go with that purpose).
The bar....shockingly inadequate. As part of a group, we tended to gather in the bar of whatever hotel prior to our group dinner. Lots of money to be made when a group of 20 wants drinks after a day of bus travel. We trickled in slowly. I was the first to arrive. Then 3 more, 2 more etc. I never was served a drink, even after going to the front desk 3 times to inquire about the bartender. When the bartender arrived he poured my drink and then left. Leaving the other 5, 6, 7 people to wonder how to order. They too went to reception to find him. 30 minutes passed before all 6 people were served. Such a missed opportunity
We ate our food in the hotel. I realize it was a group event (buffet style) but the food was virtually inedible. Most of our group ended up sitting back in that very same bar area (now closed after our dinner event) eating crackers/cheese and whatever we still had in our luggage.
I only recommend this hotel if you plan to eat out and plan to only use it as a close proximity to the religious ceremonies. I would have preferred to have caught a taxi to Lisbon to get out of there. Sorry.
Excellent customer service
Reviewed 12 October, 2019
We visited this hotel on Oct 7 2019
It was a lovely hotel with lovely staff
The rooms and food were excellent and the customer service second to none I would highly recommend it It was very reasonable It’s very near the grotto of Fatima
Reviewed 11 September, 2019
Convinient location, friendly people, great breakfast(eggs, fruits, pastries, cheese, coffee ) , beautiful view from the balcony. We stayed for one night in suit for 4 people. It was very pleasant experience.
Reviewed 10 September, 2019
The best thing about the hotel of course is its location. The sanctuary is across the hotel, so after a late night prayer or candle light procession all you need is walk a little to get here. The staffs were so friendly, spoke fluent English so if you need some assistance there is no problem. The hotel also has a chapel in their basement. My group had a mass here because we couldnt manage to book a slot in sanctuary.
The room is a little bit dated but it wasnt a huge problem for me. The room has a balcony, it was nice if you have the room facing the sanctuary, you can enjoy the sunrise/sunset with the basilica view.
The breakfast was good, plenty of choices. The buffet dinner was pretty good.
Ave Maria Chelc... E
Located right next to the Sanctuary
Reviewed 30 August, 2019
This is a great location to stay in Fatima. Its right next to the Sanctuary gate closest to the Chapel of the Apparitions. The hotel is very nicely appointed very friendly and knowledgeable staff and has its own gated parking area. The gps directions may be a bit confusing because of all the one way streets adjacent to the Sanctuary but the staff will guide you in locating the parking entrance. Tip - get the hotel phone number - you may need to call reception to remotely open the gates. I definitely will recommend staying here. We will return.