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Un muy buen hotel en una zona tranquila del Algarve
Opinión escrita el 31 de Agosto de 2013
Hemos estado una semana en el mes de agosto en el hotel Casabela y la experiencia ha sido muy buena. El hotel es tranquilo y muy bonito. Cuenta con una piscina y una zona de jardín con hamacas, acogedora e ideal para tomar el sol, leer un libro y descansar. A menos de 100 metros del hotel, hay una playa privada, también muy tranquila, teniendo en cuenta las playas que hay alrededor (con mucha gente).
Las habitaciones son espaciosas y con carácter, muy cómodas para un destino de playa.
El desayuno del hotel (tipo buffet) es muy completo y la comida es de calidad, aunque el horario para desayunar es un poquito pronto (de 8h a 10h).
La ubicación del hotel también está muy bien porque se encuentra en medio del Algarve, y cerca puedes encontrar playas realmente bonitas. Ferragudo (el pueblo donde se encuentra el hotel, a 10minutos en coche) es un pueblo pequeño, típico de pescadores, sin la masificación turística que se puede encontrar en Portimao, Faro, Albufeira, etc.
Nos ha gustado mucho y, si volvemos al Algarve, repetiremos hotel!
Not a 4 star, awful service, expensive
Opinión escrita el 25 de Enero de 2020
I have never written a hotel complaint or a review before today, but this experience was so appalling that I could not help it.
First of all upon arrival I was told that the since the hotel was fully booked, I had been "upgraded" to a sea-view room... Such "upgrade" meant that I was sent to a dungeon-like room, dark and smelling of mould, in an area of the hotel which could not be reached by the lift, and therefore one had to climb up (or down) a narrow spiral staircase in order to reach it (with luggage!).
The room was extremely outdated and lacking the most basic amenities (including bottled water, which is by now a standard offering even on lower category hotels), and the bed linens looked slightly dirty and untidy.
Further, it was impossible to get food in the establishment (which is far from the town centre) outside of very narrowly determined times. At the swimming pool bar, supposed to have food service all day long, they had run out of the most basic ingredients. The one think they could prepare, a sort of tortilla sandwich, was a caricature of a tuna roll, with 15g of canned tuna, 2 leaves of lettuce and an anemic slice of tomato, in a raw and cold tortilla.
The icing on the cake was the exhoribitant price of €225 per night for a hotel that was at most worth €100/night, and them denying to have found a brand new pair of shorts I had left in my room upon departure, and making me call back 3 times throughout the day (every time making up a different excuse) in order to find out. No words of courtesy or apology were ever offered throughout.
In short: AVOID.
This is not a four star hotel
Opinión escrita el 22 de Julio de 2019
We stayed at the hotel for 3 nights as friends and family were staying in a villa nearby.
The hotel was very peaceful and quiet even in July at high summer. The pool area was nice and spacious. The rooms were also a good decent size with a balcony overlooking the sea.
The hotel is however certainly not four star. The service provided was practical and at the restaurant was not friendly. The rooms look very dated with cracked tiles and a very noisy old air con unit. There’s no bath mat, bottles of water, coffee making or iron / ironing board. These are simple things that it’s just helpful to have. A drink when you wake up or to iron your clothes before going for a nice meal.
The breakfast was truly awful, we ate their once. The cereal was disgusting and the juices had been heavily watered down. Breakfast finishes at 10am, we arrived at 9.25am and nothing was replenished in the time we were there so lots of things were empty eg croissants, no hot breakfast items.
I do think some simple changes and decoration could easily move this hotel up a level.
I would not stay again.
Away from it all
Opinión escrita el 26 de Junio de 2019
We found the hotel charming with a great view.
We wanted a few days rest in a quiet area before moving on to somewhere busier.
The hotel was great for this purpose. The receptionist who welcomed us on arrival was very nice and very attentive. The staff otherwise ( apart from by the pool)seemed a little miserable and not very upbeat.
A special mention must go to the girl working hard to meet everyone’s beverage and food requirements by the pool. Extremely pleasant and obliging although I should imagine if it gets busier she would struggle as on her own there is quite a lot to do.
We feel the hotel was let down by the resteraunt. The breakfasts were poor and lacked any form of imagination. As this is a 4 star hotel you would expect a more varied breakfast choice and I note others have previously mentioned this .
The staff in the resteraunt seemed miserable- whether this reflected staff moral we are not sure but it could do with being worked on as it was noticeable.
Farraguda was lovely- small but uncommercial which was nice. There were enough resteraunts to keep you going and you can catch the water taxi across to other places to have a look.
There is a lovely walk to the beach from the back of the hotel.
A pleasant experience but just wish the breakfasts had been better as that may be the difference between returning or not doing so.
Very aptly named Hotel
Opinión escrita el 26 de Octubre de 2018
I chose this hotel for a very last minute 4-night holiday in the October half-term week for six of us – my wife and I; daughter and husband and their two small sons aged 5 and 3. Although not generally a hotel designed for family groups, the Casabela is so beautiful in its setting and location that it turned out to be a wonderful holiday. It is exactly as shown on the website and most of the reviews are also very accurate.
We were pleasantly surprised to upgraded free of charge to have adjacent sea-view rooms opening directly onto the lawns above the pool – perfect for our family. The boys loved the grounds and the 5-minute adventure of a walk to the lovely quiet beach. We all enjoyed the pristine pool although being late October, the solar heating was not very effective in raising the water temperature above about 22 degrees C.
Breakfasts were good. I was expecting only rolls and jam, Continental style but there was plenty of other food including scrambled eggs made from real eggs not egg powder, many different col d meats and cheeses, wide range of bread and rolls, cereals, fruit salad, yogurt etc etc.
I can’t comment on other meals as we ate out in the evenings and had excellent food at restaurants within walking distance (see separate reviews of Gusto Na Pedra and Club Nao)