Highly disappointing for a Hilton
Reviewed 14 October, 2021
Unfortunately, the staff really wasn’t pleasant. We had 2 rooms. They were not real clean, not terrible but not up to par with the Hilton brand. Covid precautions apparently do not include individually wrapped cups in the room which I thought was standard these days. We requested management to step in to help with another issue we had but they were overwhelmingly unwilling. Again, not what we are used to from Hilton.
One of the reasons we selected this hotel was having the ease of a parking garage connected directly to the hotel, however, the connection was closed so everyday we had return to the lower level and walk all the way back to the front of the hotel to get back to our room. What a complete hassle.
I cannot recommend this hotel.
Reviewed 12 October, 2021
When we arrived we the front desk staff got us the early check in as i requested...our luggage was delivered to our room with precision..very polite staff we were laughing and having a great time the pool is very nice with a balcony the looks over the whole area with nice outside furniture were you can relax and enjoy i did enjoy the breakfast buffet i wish it wasn't 20$ everything was so nice and very punctual
Meh. Not the best stay.
Reviewed 11 October, 2021
The location is fantastic - no question. But...the elevator from the lobby to the garage is broken. Valet would not let us unload our luggage at the front drive when checking in. Our bed had sheets but no blanket. No clock/radio in the room. The toilet leaked. Morning one breakfast was $20 which includes a custom made omelet. Morning two they were not making omelets, but still $20. I had to ask for water and juice 3 times, didn't come until I was done eating. Glad to say our room was clean.
Go for the location but drop your expectations, which is sad as this place is hardly cheap.
Not awful but not good
Reviewed 10 October, 2021
I'm not saying it's bad hotel, but the experience wasn't good.
When we checked in, they wouldn't let anyone come in through the front. So you go to the parking garage, have to get your stuff to the elevator (1st one), then walk along... and their elevator up is busted, so you go up the ramp then up through the front.
Now, the people were super nice and it's clean.
But, we were here in two rooms, as a family on the same reservation. We had to choose between keeping the same type of room that we booked, or being on the same floor.
At least we were told that we needed to wait for the pool because they clean it several times a day - love that - and gave us the option to decline House keeping service.
But this room is kind of small, and the bathroom, though huge, had such a weak shower head, it took 4 times as long to rinse out shampoo from my hair.
I met another visitor searching for ice. So I called down for both of us. They told us where. No ice. Layer my wife checked two floors below. No ice. I tried two above. No ice.
Listen, it's not awful here, but I don't know that I'd stay here again. And I'm a Hilton Honors member!!
Great proximity to Olde City
Reviewed 10 October, 2021
We really enjoyed this hotel. The price was reasonable considering the area and the rooms were very clean. Great location! Walkable to Philly historical district and restaurants. Parking attached if needed.