Hotel Genesio

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$ 96

TripAdvisor Review

Based on 279 review

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Ideally situated at the heart of the captivating historical centre of Florence, this delightful hotel is located a short walking distance away from the Santa Maria Novella railway station, as well as a host of intriguing museums and monuments. Guests will find themselves within easy reach of the ren...

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Property Info

Ideally situated at the heart of the captivating historical centre of Florence, this delightful hotel is located a short walking distance away from the Santa Maria Novella railway station, as well as a host of intriguing museums and monuments. Guests will find themselves within easy reach of the renowned Palazzo Vecchio, the Duomo Cathedral, the Uffizi Gallery, and the Accademia where Michelangelo's statue of David can be found. This charming hotel echoes the cultural richness and serenity that the city of Florence has to offer. Guests are greeted by a soothing ambience and relaxing surroundin...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    31

  • Very Good

    73

  • Good

    84

  • Reasonable

    47

  • Bad

    44

Travelers profile
  • Business

    17

  • Couples

    130

  • Solo travel

    30

  • Family

    30

  • Friends getaway

    40

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Good Location

Reviewed 7 november, 2018

We stayed at the Genesio in Sept 2018 for 2 nights. The location was good, short walk to restaurants, shopping, all the sights etc. The staff were friendly and helpful, always asking if everything was ok. Breakfast was included, you could have one croissant, there was cereal and a little bit of fruit, they did have a note on the wall that if you wanted seconds of anything there would be a charge. I don't want to be mean about this hotel so I'll say this, it is definitely a two star, there is no lift/elevator so you have to walk up 56 stairs, there is no doorman so if you are not physically able to walk these stairs with your luggage I would not recommend it. The room was very basic (there were some water stains on the ceiling and around the window), the A/C was a unit on the wall under the window, very old and took us a few mins to get it working, once it did though it worked fine and kept the room cool. The bathroom..small & dark..you walked in and the sink was right there, you walked up a step to the toilet which was in the shower. On a positive note the water pressure and hot water were fine. Unfortunately, and I feel bad saying this, but I would not stay here again.

MLRob

Great hotel!

Reviewed 10 october, 2018

We stayed at Hotel Genesio from 26th September - 2nd October, and I can't understand why this place has such mixed reviews. I really enjoyed staying here. The hotel is up two flights of stairs. I found the staff to be very friendly: upon arrival, the lady at the desk explained to us where all the tourist sights are. Not all the staff speak a lot of English, despite this, still made us feel welcome! They provide breakfast which includes coffee, croissants, cereal, yogurts and fruit. The room was nicely sized - my only complaints would be that sometimes it smelt of smoke and you can hear the corridor, but most evenings I was so exhausted, I went straight to sleep anyway. The bathroom is fairly small, but it didn't bother me. I don't think I could have found anywhere better - it's about an 8 minute walk to the train station, and roughly 10 minutes to the Duomo. I would really recommend staying here!

Rebecca O

Very good two star hotel

Reviewed 30 september, 2018

The hotel is quick and easy to find from the train station, and also minutes from the Duomo and Ponte Vecchio. Our room was clean, comfortable and quiet as was the bathroom. The breakfast was the typical continental fare and the coffee was excellent, and we found the staff to be friendly.

JennyS51

Very rude front desk staff and the building smells

Reviewed 2 september, 2018

I booked this hotel via another travel site and filtered all my travel requests by 'facilities for disabled guests', and for some reason, this hotel came up. It doesn't have facilities for disabled guests and their listing now says so, although it didn't at the time, so I hope other potential guests will not be caught out like I was. I made a special request on my booking for a ground floor room or room with lift access, which the hotel never respinded to until - coincidentally - it was too late to cancel for free. I arrived with my disabled parents to find the I had to hike up 3 floors to get to the recption, which isn't a problem for me, but very much was a problem for my mother in particular. There is a lift, but it has a hand-written sign on it which I assume says that the lift is out of order. I went into the reception desk where a very unhappy looking man was serving 2 customers, so I stood back until he beckoned me forward within seconds even though it didn't look like the other customers were done. I asked him to arrange for the lift and he angrily shook his head at me and said something in Italian. I mentioned that the booking stated that there were facilities for disabled guests to which he angrily shook his head, raised his voice again speaking in Italian. I asked him if he'd mind please helping me in English and again, he shook his head. So the listing mentions that 4 languages are spoken, one being English, and he refused to help me in a language that is listed as being spoken. After going back and forth with the incredibly rude representative of the hotel over email, I wasn't going to get anywhere by attempting to have a reasonable conversation with them, so I had to put this one down to experience. Overall impressions, the rude staff notwithstanding, were terrible anyway. The stairwell is very dark and really smelly, the reception area is not very clean and I just felt very unsafe. If the reception staff had been friendly, it might have gone a little way to improving the overall experience, despite the fact that it didn't meet with my expectations from the listing. The only good thing I can say is that the location isn't bad. A cab into the centre costs around €14 with a tip.

LKPone

It’s the worst

Reviewed 26 july, 2018

I've never seen anything like it, it's the worst, the most horrendous, disgusting, dirty place. The room always smells like rubbish plus you can't close the windows, I really recommend... never book in that place, even if you don't have enough money

martinram17