Hotel Diplomat

Starting at

$ 107

TripAdvisor Review

Based on 458 review

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Created for your dreams and relax. We are here in Florence to provide for emotions. Our hotel is a mixture of discretion and classical minimalism. We are ready to welcome you in the heart of Florence for a very special Renaissance experience. You will always find here a particularly elegant setting,...

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Property Info

Created for your dreams and relax. We are here in Florence to provide for emotions. Our hotel is a mixture of discretion and classical minimalism. We are ready to welcome you in the heart of Florence for a very special Renaissance experience. You will always find here a particularly elegant setting, the best location to match your needs for a business or a leisure trip. *** Will be given a bag breakfast each morning included in the price to each client. In addition, there will be tea and coffee in each room. American buffet breakfast is also available for a fee.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Reception services
ConciergeLuggage storage
No rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersWheelchair access - noEmployees wear personal protective equipmentEmployee temperature is measured frequently24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesContactless check-in availableSupport for excursions / ticket purchaseMultilingual teamBreakfast available (surcharge)Bar / LoungeTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesRelax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aMake use of convenient amenities, which include complimentary wireless Internet access and concierge services.Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include karaoke. This campground also features wireless Internet access (surcharge), an arcade/game room, and

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    302

  • Very Good

    124

  • Good

    16

  • Reasonable

    7

  • Bad

    9

Travelers profile
  • Business

    61

  • Couples

    180

  • Solo travel

    23

  • Family

    85

  • Friends getaway

    62

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Worst customer service ever encountered

Reviewed 17 november, 2021

I usually only review experiences that are either very positive (to ensure that everyone can enjoy what I have tried, the good and the good) or very negative (to avoid other unpleasant inconveniences). This is the worst service I have ever received in a hotel (I visit several hotels for work). 2 check-ins (one at 2pm and one at 6pm) without requiring documents. At 6pm, immediately after paying for the entire stay in advance, we were assigned a double room instead of a triple room (as per booking). Waiting time to make the third bed: 1 hour and a half. Arriving in the room, the 3rd bed was made (with little grace) and the towel kit for the 3rd guest was missing (and via another round in reception). When asked to speak to the resident manager we were told he wasn't there but that we could do it the following day. The next day, the new receptionist told us that on Sundays no one handles the "customer care". An advice? Choose a different structure, pay at the end of your stay and find out if customer care responds 7/7 (including Sundays), or rather ... if they respond in general, because 3 days have passed and they have not even deigned to reply to the e -mail we wrote for a complaint. Let's see if they respond in the next few days ...

teenyweenycarolinev

Great location and sound service

Reviewed 28 october, 2021

Location is what really sells this place - it was so nice to check in after a long train ride from the Amalfi Coast at a hotel right next to the train station - it literally is two minutes walk (across the road!). The room itself was okay - not perfect. There was no kettle in the room and one had to be asked for (however, they were nice enough to provide one as they had one available). Bed was comfortable and pillows were good. However - TV remote wasn't working (didn't bother getting it fixed as I use Netflix anyway); Air conditioning was not functioning properly which was a big let down as I am a warm sleeper. For some reason, when I put the temperature "down" the air con completely switched off. When I put the temperature "up", the fan works with no air conditioning - at least the fan operated. I wouldn't mind leaving the window open, however, as the window has no fly screens this provides opportunities for mosquitoes (of which we had one in the room which I ended up killing). Didn't order breakfast, HOWEVER hotel allowed us to have free coffees in the morning which was great. Also had a business ce enter so I can do some free printing of documents which was pleasing. Overall, great location but rooms are on the older side. Great for a budget stay. Overall I'd rate this a very good for the price. I would have rated it excellent if the air conditioning worked properly.

talven

Don't visit this hotel. Our room was old and many things partly broken.

Reviewed 14 october, 2021

Room is old, things would need renovation urgently. Everything cracked. People not wearing mask at breakfast buffet. Staff don't care. Would have given 1 start but the price is good. Don't understand the other people's rating, they must be on another floor or something. We got the worst room I had in a long time. Don't recommend this hotel at all.

350michelek

Cheap but you get what you pay for

Reviewed 12 october, 2021

From an unfriendly reception host to a small, cracked ceiling and dust in the corners room, this hotel is exactly what you pay for: cheap. Not good value, just cheap. The bed was fairly comfortable and the bath seemed clean enough. Overall = 6/10, if low price is the only thing you want, it’s an option

Andrei I

Everything perfect!

Reviewed 23 september, 2021

Through ebookers I managed to get an amazing deal which seemed too good to be true, but it really was, you can literally see the hotel when you step outside of the train station, it's in walking distance to all the major attractions, even from the first floor you get an amazing view, but although it's on a very busy road, the windows are soundproof so you hear nothing and get amazing sleep. It's clean, fancy, neat, big room and big bathroom with a big shower, very comfortable bed, chairs, desk, tv, minifridge, kettle, AC, everything you need! Staff is kind and efficient. Only advice would be to make sure what their times are, as I read on the website the bar was open till midnight but that changed in covid times, and it wasn't updated, although it created no problem for me whatsoever. The optional breakfast is 12 euro per person, and since I skipped that I don't know if it's worth it, but with all the bars and cafes around I think you'll be fine eating out somewhere else. Highly recommended, if I'll go back to the town I'll definitely stay there again!

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