Check-out ends at: 11:00
815 S Krome Ave, Florida City, FL 33034, USA - Florida, Florida - U.S - 33034
Check-out ends at: 11:00
Stephanie made the difference!
Reviewed 8 july, 2022
Front desk Stephanie did the best she could… The air conditioner in our room was blowing barely-cool air. When we commented to the front desk, it was suggested we wait an hour for the room to cool down as the air conditioner was off when we entered the room. After that hour it was no better, and the 101 f temp outside made it an obvious choice: get a new room or leave altogether. We asked for a new room but there were no other smoke-free rooms. This is where Stephanie really shined. She offered to examine the other smoking rooms to see if there was any offensive smoke odor lingering before she was going to let us move. Before checking those rooms, she stopped in our room and confirmed the AC was not functioning at all. Rather than go through the rigmarole of moving us into a smoky room, she agreed to let us cancel the reservation and leave the hotel altogether. She returned the $50 cash deposit we left for incidentals and was very apologetic. She could not have been more concerned with our satisfaction. Stephanie really delivered with letting us out of the reservation. Here’s hoping Expedia will refund the money we spent. About the room: It was very spartan. There was no fridge or microwave oven, no bucket to put ice into but the icemaker was close by to room 108. If I read the room, it would only get one star. But Stephanie triple the score up to three stars based on her customer service commitment.
Just avoid budget hotels
Reviewed 29 february, 2020
We wanted a cheap place to stay and we have stayed in many budget hotels. The room was functional except we couldn't get the shower to work. There was a smell like sewer gas in the room and my wife and I both woke up with headaches, so I don't know what we were breathing. I tried to share my concerns with the manager, but he was to arrogant to listen. Just avoid it.
Reviewed 17 december, 2019
Pool was really cold. There wasn't many outlets in the room. Was disappointed when asked for extra pillows and they said they didn't have any extra. Breakfast was only for 2 hours, 7 till 9 am. The housekeeper we had was friendly and helpful.
DO NOT STAY HERE
Reviewed 25 august, 2019
Absolute dump. The bathtub was full of spiders and webs. My son's feet were completely black from walking on the carpet. TV wasn't connected. I needed to use the phone and couldn't because it wasn't connected with a chord. Went to the lobby to ask for help with that, rude desk clerk told me they don't have phones and I'm out of luck.
Reviewed 11 july, 2019
Just what every guest wants to see when they pull into a motel. An active crime scene roped off by crime scene tape, and a body underneath a yellow blanket in the parking lot! How's that for a welcome? You stay classy Florida City!
Murray Lee B