The Portland Hotel

Starting at

$ 47

Bar
Bar
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TripAdvisor Review

Based on 166 review

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This charming hotel is situated in Folkestone. The Portland guarantees a quiet stay as it counts with just 10 10. Moreover, there is a wireless Internet connection at hand in communal areas.

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Property Info

This charming hotel is situated in Folkestone. The Portland guarantees a quiet stay as it counts with just 10 10. Moreover, there is a wireless Internet connection at hand in communal areas.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Reception services
Luggage storage
Non-smoking establishmentFree parking nearbyFree wireless internetWithout elevatorsParking (limited spaces)Multilingual teamBreakfast available (surcharge)Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTowels and bed linenTowels and bed linenTowels and bed linenConciergeConciergeTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    48

  • Very Good

    55

  • Good

    24

  • Reasonable

    17

  • Bad

    22

Travelers profile
  • Business

    21

  • Couples

    85

  • Solo travel

    18

  • Family

    19

  • Friends getaway

    12

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Lovely room apart from a wet, soggy, smelly mattress.

Reviewed 25 june, 2021

I waited to write a review to give the Portland an opportunity to reply to my two emails, but so far, no response. The room was lovely and big and the towels, choccies and shower gel etc. were most welcome. The bathroom was also nice and clean and all worked well. However, when we came to go to bed we found that the mattress was very wet - about just over a foot round of wet, smelly mattrress that smelt like pee. It had worked its way through to the sheet when laid on. By now it was too late to ask someone to change it and there was no phone in the room (and no information pack to show who to contact anyway), so we turned the mattress over, put the sheet back on and found a duvet in the cupboard to put over the wet sheet. There was also no wi-fi despite there being an option to have it when you looked for networks, but we had no password given. No bedside lights and no emergency notice in case of a fire etc. We emailed and asked if the Portland would be willing to give us a partial refund or £20 off our next stay, but they have ignored our request, so we won't be staying there again. There was also no reception area when you entered and I went through a door and then tried to attract someone's attention in the kitchen area. The next day we did highlight the bed situation and the man (not sure who he was) was very apologetic.

Wendy L

Nice hotel and friendly staff……

Reviewed 29 april, 2021

I did get upgraded to a better room without even asking for it - the manager, Kimberly was superbly polite and helpful, as also the young guy who helped with the check-in a little while later. The room was spotlessly clean and comfortable and would definitely stay again. Thanks to all at ‘Portland’ for my stay.

517bobh

Doctor working during the COVID pandemic. Helpful and kind staff!

Reviewed 6 january, 2021

I was working between 2 hospitals so had to stay nearby in Folkestone. The manager and rest of the staff were very kind and helpful during my stay. They also gave me a great deal so that I could book the room for my weeks at work. This was during the pandemic in July 2020, and therefore, I really appreciated the stress-free nature of it all. Thank you!

875soniai

Would never go again !

Reviewed 17 december, 2019

We stayed in this hotel 5/12/19 it was only £27 a room which is great as long as you don’t mind not being able to use the shower or have a wash as there was no hot water . The hotel staff couldn’t be more unhelpful I got told on the phone today that they are not fairies and don’t have magic wands ! Apparently it’s a Victorian building so it’s hit and miss how long it takes to get hot water .

Meersy459

Just lovely

Reviewed 11 november, 2019

Stayed here numerous times and never had any issues. Staff always attentive and any problems have been dealt with promptly. Food is excellent, loving the new chefs creativity and modern take. The specials board is something new too. Kim is lovely, friendly and very helpful. Be great to see how the renovations develope. See you again soon 🌸

sandyclio