Great location and staff, hotel needs work
Reviewed 24 September, 2021
Overall the hotel is below average and in need of repairs and updates. The location is good, adjacent to the Trinity Trails and river which makes for an excellent run or walk option. There are also numerous shops and restaurants along the trail and close to the hotel. Parking is free and plentiful. The staff are very friendly and helpful. Alexus helped my group with some booking issues and was just exceptional. Thank you!
The hotel itself is below average. It is adjacent to a highway and train track, with old windows which provide very little noise reduction. The rooms are dated and in poor shape. My room had significant water damage on the ceiling, and parts of the popcorn ceiling were falling down on the bed. The bathroom was clean, and the bed was fine. The main door and lock were in poor repair, and the elevator made disturbing clanking noises the higher you got, and settles awkwardly. I took the stairs as did my colleagues for the rest of the stay.
The staff and the location make this place worth a look. The hotel itself is worth skipping until it is updated and repaired.
Reviewed 22 September, 2021
The staff went above and beyond for me when my door wasn’t working for me. Alexus had suggested this pretty tasty restaurant to me and I applaud her for that. Thank you , keep up the good work! Every thing was clean also.
Cleaning/ Bathroom Issues
Reviewed 31 July, 2021
We were just staying one night for a quick trip, but will probably look for another hotel in the future. Tub would not drain at all, so took a shower in about 3 inches of standing water, also had hair in shower, not sure if it just wasn’t cleaned before we got there. No bathroom trash can. We also found a blood stain on the bed cover. Location is great, and a good price, but hard to overlook these issues.
Reviewed 11 March, 2021
I'm not sure what has happened at this hotel. Hopefully, my stay was just an isolated one. First, there was a bunch of little pieces of fuzz and lint or something in the hallway carpets and it was clear they had not been vacuumed in a while. Inside my room, it appears somebody had been using it after the cleanup staff finished or maybe the cleaning person used it after they had finished cleaning. The toilet paper was ragged torn, not straight across like they usually leave it (see picture) and there were stains in the toilet. Also, the pillows were messed up (see picture) as if somebody took a nap and just threw them back the way they should have been. I understand the staff may have to use the bathroom and perhaps even take a nap, but they should do it before they finish cleaning the room, not after. It was late and I was really tired or I would have refused the room, but I decided it wasn't worth the hassle since otherwise, the room was clean. The next morning, the tub was very slow draining so by the time I got out of the shower, I was standing in ankle-deep soapy water. The muffin I had from the takeaway breakfast was very stale and the coffee barely lukewarm. I've stayed here before and it was a good stay, but this one, especially for the $101 price, was very disappointing. Certainly not up to Fairfield standards this time.
Reviewed 28 November, 2020
After staying one night at anther "hotel" we promptly checked out and booked at this Fairfield Inn. We arrived early and our unit type was not available so the front desk agent gave up a complimentary upgrade so we would not have to wait. The suite was spacious and clean. When Marriott puts their name on it you can guarantee it's going to be clean. We were their for week and due to Covid you do need to change your own linen and ask for fresh towels but everyone we encountered was friendly and always willing to help. We didn't use it but the indoor pool looked clean and inviting. Also due to Covid there is no breakfast but their is a breakfast place right next door. We will definitely be staying here again the next time we are in Fort Worth!