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Pay full price for 1/3 of service
Opinión escrita el 31 de Marzo de 2021
Upon check in I was not told anything more than to not smoke in the room. No Wi-Fi code given. When I called the front desk later that night, the phone just rang and rang. I tried twice and got the same result. I ended up calling the hotel directly to get the Wi-Fi. The bed had cards saying that they were a "green" hotel and that towels were only changed out 3 days. I assumed that we would still get housekeeping, but that was a bad assumption. They clean every 3 days and anything more, you will practically need to offer your first born. "Bill" was the person that was supposed to be working at the front, but you could usually find him hiding in the dark in the breakfast area. Each time I went to the counter, I would have to pick up this phone (no hand sanitizer to be seen) to prompt "Bill" to come out of hiding. The one and only vending machine had no water in it the 4 days that we were there and I have always been offered a complimentary water at all other Choice Hotels that I've stayed at. Their "full breakfast" is a total joke. It consists of Danish and coffee. It was explained as a result of the pandemic. PUHHH-LEASE!!! Last I checked, bananas, oranges and yogurt are individually wrapped. We go to Scottsdale annually and have stayed at this hotel for several years. We came with another couple, so they will be less $1,600 next year because I'm not staying there again. Choice Hotels really needs to do something about the way their name is being branded by places like this.
Continues to disappoint
Opinión escrita el 27 de Marzo de 2021
Stayed 6 nights at this hotel for an unexpected last minute trip and really got a feeling of what it's like to be there. Don't expect much from the cheapest hotel in Fountain Hills. It has the bare minimum to allow you to visit this area and does a great job making you feel they don't care with the exception of one employee, Robert. If you're staying there ask for his help and get to know his hours so you are not disappointed.
The front desk staff were mostly okay except for one lady who was consistently frantic and always telling us to go away and come back later or call back later. She was, "so frustrated". One employee was amazing. His name was Robert who dropped everything to help us fix our broken fridge at 10 at night. The staff were often hard to identify as they typically did not wear uniforms.
The rooms were basic. They severely lacked space to keep clothing. We asked for more luggage stands to keep our suitcases off the floor and they said they don't have extras. The two small drawers under the tv stand we're loaded with crumbs and dust so we didn't wan to put our clothing in there.
Our bedding did not seem to be cleaned as our comforter had a sticky crusty stain on it. When asking for a new one they did bring one promptly.
The breakfast is advertised as a full breakfast but due to covid they give just some pastries (muffins, danishes, cinnamon rolls) coffee, hot water. I feel as if they're taking advantage of the covid situation as they could have fresh fruit, individually packaged goods (cereal, granola bars, etc.) but they don't.
When asking for new towels they were out of clean ones and asked us to come back later.
The coffee maker did not work either had to buy a 20 dollar one from Walmart so we could have coffee beyond 7:30-9:30 'breakfast' hours.
The "complementary transportation" is basically non-existent as they only allow transportation to and from the Mayo Clinic.
The WiFi is problematic with phones. It will lock you off randomly. Seemed to work okay with laptops though.
Also I'm quite concerned by the responses to reviews from the general manager of this hotel. His replies to comments are very unprofessional. It seems he doesn't know how to take feedback and make their customers feel like they care.
Overall this place continued to disappoint with the exception of Robert who was cheerful, apologetic, supportive and understanding.
Opinión escrita el 17 de Febrero de 2021
Was in Scottsdale at the Mayo Clinic and had an appointment that needed an extra day. We were frantically searching for a place close to the clinic and found this Comfort Inn. The front desk person ( so sorry I forgot your name) was do helpful & accommodating. As soon as I mentioned my elderly parents, she generously applied a senior discount. The rooms were comfortable and clean; very good for our short overnight stay. The place could use some updating, so if you are looking for resort level amenities, you will need to look down the road. Would we stay again?? Maybe. Again, for our last minute needs it worked very well. Also, they do provide a free shuttle to the Mayo Clinic 10 minutes down the road 👍🏻
Opinión escrita el 26 de Octubre de 2020
We were suppose to stay at this hotel around the 9th. We got into an accident and called the hotel to try to cancel our reservation. I was told I'd have to talk to a manager but he was at a meeting so I have to call back. I called back twice and finally got a manager. He said I couldnt cancel because it was past the 24 hour cancellation. I tried to explain what happened and that had I talked to him when I first called it would have been. His front desk and himself were extremely rude. The comfort inn we stayed at in the town we had the accident even tried to talk to them and they were rude to them as well. Luckily Choice hotels worked with us and we got a free room from them even though we paid for 2 nights for a room we didnt stay in. Long story short after staying in this hotel numerous times before I am recommending buyer beware of this hotel.
excellent service and immaculate room condition
Opinión escrita el 24 de Agosto de 2020
Location is perfect.quick check in, excellent customer service and the room was immaculate.
the Front desk was very helpful during check in as well as check out. Great staff.
Housekeeping did a great job. overall great.lots of eateries in walking distances and shopping too. All the amenities for a comfortable stay.