Extended Stay America - Nashville - Franklin - Cool Springs

Starting at

$ 114

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TripAdvisor Review

Based on 95 review

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This lovely hotel is situated in Suburbs. Moreover, there is a wireless Internet connection at hand in communal areas.

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Property Info

This lovely hotel is situated in Suburbs. Moreover, there is a wireless Internet connection at hand in communal areas.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Safe box
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NONon-smoking establishmentHand sanitizing gel is provided to guestsLaundryWheelchair access - noEmployees wear personal protective equipmentFree wireless internetWithout elevatorsCoffee / tea in common areasThe use of a mask is mandatory in the establishmentParking (limited spaces)In-room accessibilityReception (limited hours)Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Check-out hourCheck-out hourConciergeConciergeNewspapersTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Newspapers

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    23

  • Very Good

    4

  • Good

    7

  • Reasonable

    9

  • Bad

    52

Travelers profile
  • Business

    33

  • Couples

    15

  • Solo travel

    8

  • Family

    29

  • Friends getaway

    4

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Run far away

Reviewed 12 august, 2021

I went in to check rates for an upcoming stay. The blond haired lady was telling a guest about another guest who was having sex with a hooker on the balcony. She went into details and said how her 3rd shift seen full frontal nudity and how she had to call the cops. She went on to explain how drugs were found in the room and she had to have him removed from from her property. First I am shocked this has happened but for a manager to tell other guests about it I have no words. The cherry on the top was she knew it had to be a hooker because when they were caught the hooker took off running through the woods. After hearing this I quietly left and will never return. My advise pay the higher prices and go some where else. You know it’s bad when a manager is talking down on the property.

829dunkins

STAY FAR AWAY!

Reviewed 4 august, 2021

First clue this was a questionable place was the night I was arriving, at 9 pm they called me to see if I was still coming. I said yes and said I would be there around 10pm. I've never had a hotel call me early in the evening to see if I was still coming. Upon arrival, when I went to my room, we found caked food all over the side of the refrigerator. The next morning I stopped at the front desk to report it and the front desk rep came to my room to look stating it was probably just rust. Then she scrapped at it with her fingernail and quickly decided it was not. She said she would send a housekeeper to clean it. That evening when we came back to our room, you could tell it had been "touched" but definitely no elbow grease went in to cleaning it. Still caked on food everywhere! On the table was a COVID update of rules. It stated linens would need to be requested between 10am and 2pm and they would be brought to your door in a bag. Dirty linens could be placed outside in a bag as well. I called to request this service. Samantha at the front desk told me I would need to bring them to the front desk to exchange. I asked her about the COVID guidelines on the table. She said due to COVID they could not got to our rooms. I said, I understand but the paper on the table says you'll put clean linens outside our door. She repeated they could not come to the rooms and I would need to bring them to the front desk. I gave up and said ok. The final straw was my third morning when I went to look for an item under the bed and found Cheetos laying under the bed. I knew that since we had not brought any Cheetos into the room, that they were not ours. I stopped at the front desk again to report. When I explained the cleanliness of the room concern, Adrian's (the general manager) response was 'Why did you not report this sooner?" I told her I did on the first morning. But the Cheeto was new. She then replied, " Would you like to check out early?" I was surprised that this was her initial response. I told her I was hoping to get a different room. She said there were none available and again offered an early checkout. I was so surprised by her abrasiveness and lack of concern about our experience thus far. I asked her why this was her best option for us. She then said I can offer an early checkout OR send a housecleaner. I took her up on the cleaner. Then asked if they could also exchange the linens while they were there. She said this one time but typically they have to be exchanged at the front desk. I asked her about the COVID sheet where it said they could be left at the door. She said in a snarky voice that she would do that for us. I said thank you and started to leave. At that point, I felt like I wasn't comfortable with this staff and housekeeping. I turned around to cancel the cleaning of our room to hear her sarcastically talking about the cheeto in my room to the staff in the back room. I asked her about it and she said she was just addressing the issue with the cleaners. I told her I would like to cancel the cleaning of our room. She then said she would just change my check out date. I asked her why and she said because I was unhappy and she didn't fell like I wanted to stay. I told her I would make that decision on my own and let her know. She said that she was checking me out. So I packed up and left. Truly I am thankful that she initiated that decision! Add to this that the parking lot is scary at night with lots of questionable activity. DO NOT RECOMMEND!

christyk581

Waiting on new house

Reviewed 24 july, 2021

The Mgr Sam is awesome 👍. But the cleanliness of the rooms needs to b addressed. As u can clearly see from my pics. I always clean anywhere we stay myself and these light switches r so ground in I was unable to clean. Was a quiet area most of the time. They advertise still serving breakfast and thts NOT true. Was also told no more than $150 for my pet would b charged no matter how long we stayed & THT WAS NOT TRUE...It's $150/monthly. So tht was an unexpected charge we were hit with in June. But again Sam the mgr is great always smiling when we went down for linens or questions about our bill.

Dee-Anna D

Amazing

Reviewed 26 july, 2020

Amazing hotel, I stay here often, the entire hotel staff is friendly and easy to work with. Rooms are always clean and everyone is extremely polite. I definitely recommend this hotel to any and everyone

xjaip

Less Hotel and more Motel...

Reviewed 26 january, 2020

Horrible experience, both chances I gave them. Front desk attendant was pleasant but the room smelled of mildew and cigarettes. The floors were absolutely disgusting in the kitchenette. I only found this out when I had to wipe some water off of the floor that I spilled. I immediately had to take 409 to the whole place. The tub is missing the stopper and it looks as if there is black mold growing around the faucet handle.

travelnursereno