Based on 576 review
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This comfortable hotel is situated in Galveston, Texas. This null offers a total of 151 151. Those staying at this null may surf on the internet thanks to the Wi-Fi access ready to use on public areas. The null provides 24-hour reception. Common areas are suitable for wheelchair-disabled people. Parking facilities are available for guests' convenience. Some services may be payable.
Check-out ends at: 11:00
Pool and wellness facilitiesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, t
Reception servicesLuggage storage
Gem of the Island
Reviewed 2 november, 2021
Nice older hotel. We stayed in the older section up front and were very pleased with the hotel. The desk clerk allowed us to check in early, so we put out bags up and headed for the ferry. My wife loves to go back and forth on the ferry so she can watch the dauphins play. The room was very large and even had a small breakfast nook. Breakfast was alright. Nothing fancy but fresh and ready. (Coffee was a bit rough but drinkable)
Reviewed 14 october, 2021
Stayed here about 3 years ago without any complaints. This time, the girl at the front desk wasn't very happy for some reason. She gave us our keys and told us our room was "in the back" (last time we were told top floor / turn corner/ turn corner.. etc) so we searched for our room. My husband literally got out of the car, walked up the stairs and walked around until he found it. He said the whole floor was shaking when he walked on it and didn't feel very safe. We finally found our room and unpacked. (We planned to stay for 4 nights) When we came back from dinner there was a man standing in the middle of the parking lot. When we drove around him he just stared at us. Didn't know if he was a guest or what. We noticed a few roaches in the stairwell. Ok.. I'm sure the room will be fine.. sat down on the bed for the 1st time and a spider was crawling up towards me. Ok.. delt with it and tried to relax. We had a king size bed and the pillows were not much bigger than my hand and very lumpy. Laid down to sleep and saw a roach crawling on the wall.. ok.. wasn't sure if I was going to be able to stay here. There was a hole in the floor in front of our bed. Covered by the carpet. But my foot still sank. We were exhausted from our 4 hour drive so we stayed the whole night. Yes we stayed. Not slept. Couldn't sleep on the "throw pillows" and I was on the look out for "pests" all night. 1st thing the next morning we called the front desk to tell them we were not staying another night. We didn't even give them a hard time about the night we did stay. Just didn't want to be charged for the nights we were not going to be staying. I was going to take a shower before we left but I turned the water on and it was brown!! Nope! We left without showering. We found a much nicer hotel across the street from the beach for almost the same price!! And come to find out a week later we were charged for all 4 nights. Again, we had no complaints a few years back. But we won't be returning a 3rd time.
Worst customer service I’ve ever witnessed - wish I could give negative stars
Reviewed 30 june, 2021
In March of 2021, my organization signed a contract for 25 rooms so we could take a group of kids to galv. When we got there, they didn’t have our rooms. Like, they actually said “we don’t know if we’ll have the rooms available at all”. A signed contract. And, they didn’t seem to care the impossible situation they put us in. I wish I could give negative stars.
COVID19 Protocols in place
Reviewed 25 july, 2020
We spent a wonderful week in this hotel, our room was in the newest addition, our room was large and comfortable, full of light, hotel was clean and follow covid 19 protocols, so we need to request extra towels,trash bags and take out trash because not housekeeping personal is permitted in the room while guest are there. Breakfast was grab an go ( cereal, pastries, kolaches, fruit, milk and yogurt, etc) coffee supplies for coffee maker needs to be requested in the reception. Pool and restaurant were close in order to comply with covid19 protocols. Mask use is required .It was very different summer vacation. Ask about the covid19 protocols at your arrival, We where confused after one day of having housekeeping service and two days in a row of not housekeeping.
Nice Place to stay
Reviewed 5 february, 2020
We stayed at this hotel because they offered a park & ride for our Journey Cruise. For their cheapest room, the shuttle service & after tax we paid almost $183.00. If we would of parked at the Galveston Port of parking it would of been about $150.00 for the two weeks of parking. Now this hotel uses Moody Gardens for their shuttle service because somehow these two companies are linked together. Here is the down fall to this deal. Since Moody Gardens Hotel is the shuttle service their guest come first & are high priority. So the shuttle picked us up first then went to Moody Gardens to pick up their people. After sitting their for 20 minutes the driver came back & said they didn't have anybody to pick up at that time so we went to the port. He told us the pick up times where 9:00 am, 10:30 am & 12:30 pm when we return & where to find them. So when we returned we found the driver & got loaded to be returned. Now since Moody Gardens in priority they got dropped off first. The driver called in all their valet numbers so their vehicles were waiting for them up front when we arrived. Then he went into the hotel to get their keys & then unloaded their luggage. This whole process took us a half hour of messing around & we didn't get dropped off until almost 10:00 am. If I was to ever do this again I'd just stay at Moody Gardens or park at the port which is much faster.