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Opinión escrita el 13 de Agosto de 2012
Era nuestra segunda visita al Smoky mountain National Park y buscamos un hotel para varios días. No nos defraudó. Una apartamento con una habitación grande para nosotros y la cocinacomedor con el sofa cama para los niños. Perfecto.
Opinión escrita el 24 de Septiembre de 2021
Very nice room & accommodations, friendly staff. Gatlinburg was great & the Smokey Mountains were awesome! Should be on everyone's bucket list! We would return to this facility if the opportunity was available.
Holiday Inn Club Vacations and COVID
Opinión escrita el 2 de Septiembre de 2021
Pre-COVID, we (2 senior citizens) bought a package to be used in the Smoky Mountains. When COVID came, the dates for using the package were extended a number of times, which we appreciated. We then were told that we needed to use it by 12/31/21, so, with COVID rates declining, booked a fall color trip to the Smokies at the Glenstone Lodge. Now COVID rates have risen drastically due to the Delta variant, and Glenstone Lodge informed us that they do not require employees to be vaccinated, nor to wear masks. Unbelievable. I called Holiday Inn Club Vacations and was told that Holiday Inns have to follow the guidelines of the state, which is not true. Many companies which operate across state lines are mandating vaccinations for their employees. Holiday Inn should be ashamed. They said that we can extend till 2/22, but that does not help, as we are looking for a safe environment, which this is not. We cancelled and lost our money. It is better to lose money than our health, or the health of our grandkids who we are with frequently and who are too young to be vaccinated. Stay away from places that do not care about your health.
Not treated well
Opinión escrita el 22 de Agosto de 2021
I am (unfortunately) an IHG timeshare owner. My family spent 14 hours driving to this resort and arrived at 10:30pm. Once we began to check in, we were told that since we are owners, we earn valuable coupons. I really should have known better since they always pull this on me. But I was told I would get tickets to Anakeesta and I was tired so I said sure (the bait was laid). Then I was signed up for a 60 minute session to “have my questions answered” by an IHG representative. I wanted to get into my room so I said okay. After I signed the papers I noticed that there was a $30 fine that would be charged to my account if I didn’t go.
Well, I went to the appointment. I was pressured to re-invest and told that it would be a “retirement plan” for vacationing. Once I told “Matt” that I was not interested, he abruptly ended the meeting and ushered me literally out the back door. No coupons, no discounts..
I had yo go back to the front of the office to ask about the tickets. To my surprise (just kidding) I was told that the Anakeeta tickets only got you into the park. Everything else had extra charges (and switch). Obviously, I wasn’t too happy.
The hotel was fine, but the way IHG treats its owners is horrible. I have been a member since 2012 and it was passed down to me after my parents died so it’s actually been a lot longer. If they try to entice you into buying a timeshare, please be careful.
Lies all lies
Opinión escrita el 21 de Agosto de 2021
This is simply a way to get you to buy timeshares. I was told I would be staying on the resort as well as many other people. I did not know it was a timeshare experience until I called to book my getaway. Then I ended up w my whole family in a standard room for five days not even thr SUITE that they said we would be in . Only I'm leaving 2 days early because it's not worth it at all. They lure you in w the attraction of giving you money and points back, but when I got to the tour they wanted me to take that 250 I paid to come see thr tour and put it down on a timeshare and have a 300 a month payment plan . This practice is almost illegal!! They didn't care that I said I couldn't afford it.. they just kept pressing until my 2 hrs were up and I got my MONEY BACK! The hotel was 25 mins away from the tour and it wasn't even 3 star. My room wasn't cleaned properly at all . The toilet had pee and genital hair from the previous people. so I tell you it's a no go! DO NOT GET SUCKERED! This is the Berkshires package that I took!