Sleep Inn & Suites

The hotel was conveniently located to many activities for children and adults. The indoor lazy river pool and hot tub was enjoyable for the family. Breakfast had many options. Room was a little small so next time we will book a suite, but it was clean. But, most importantly, Heron Cope at the front desk was extremely kind and attentive to myself and my husband and especially my 2 oldest grandsons. He greeted us with a smile and extreme efficiency upon check in with 3 small boys. There was never a question he didnt seem glad to answer!! He made us feel like we were his only guests. Thank you Heron for making us feel at home away from home! You are in the right business for your personality!!

Room was clean , but the carpet was old and smelled bad . The hall Carpet was old just looked dirty . The Elevator i was scared to death it made such a noise , and had no permit in it said if you want to see it it is at the Desk . Price was high for one King size Bed ..

Room was very dirty. This was our first family trip since covid began. When I made the reservation I asked if there was extra cleaning in between customer stays due to the pandemic. I was told yes. We brought our own cleaning supplies just to be extra safe and it was absolutely gross!! We will not stay here again!!

Good location, within walking distance of Gatlinburg "strip". Hotel front desk staff needs a little customer service training...could be a little friendlier and more professional. No breakfast was available, AT ALL! This is not indicated on website anywhere. I understand with Covid there might be limited items available but there was nothing. I purposely choose hotels with breakfast included for convenience and cost savings. Rooms need a little updating (olive green walls and furniture). Couch, chair and bed were not very comfortable. Tub and in-room hot tub need a to be cleaned better. I am low maintenance and stay at lower budget hotels but this missed the mark.

I’ve stayed at multiple sleep inns in the past, and I have to say this one left a lot to be desired. I will start out with the perks; the staff there all seemed really friendly and efficient. The location is also great for walking into Gatlinburg and not having to deal with all the traffic. My fiancé and I got a King suite room with the jacuzzi tub and fireplace and the room itself was very spacious and overall comfortable. Unfortunately the cleanliness of the room was not great. There was used soap left in the shower, there was dust on the things in the bathroom so it seemed nothing had been wiped down in a while. There was a sticky spot on the carpet where someone must have spilled something, there was someone’s Bobby pin next to the bed and some nail clippings on the floor as well. Then getting into bed we noticed there were a few dried blood spots on the comforter. I am not at all a clean freak or germaphobe, however with being in a pandemic, and even if not, I would expect that a little more care be put into the cleanliness of the room. The building is older and the walls are thin so you can hear all the cars going by and any doors slamming etc. which didn’t bother me too much but is just something to be aware of. Overall our stay was not terrible, it was just not the level I’ve come to expect from rooms at sleep inn.