Mandarin Oriental, Geneva

Starting at

$ 529

TripAdvisor Review

Based on 983 review

See all

Located in the heart of Geneva-on the right bank of River Rhone and only a few minutes walking distance from the financial district-the shopping area and the historic Old Town. The airport is 7km and 15 minutes by car from the hotel and the railway station is within 5 minutes walking distance.- In r...

More details

Availability

Select the date of your trip

Property Info

Located in the heart of Geneva-on the right bank of River Rhone and only a few minutes walking distance from the financial district-the shopping area and the historic Old Town. The airport is 7km and 15 minutes by car from the hotel and the railway station is within 5 minutes walking distance.- In response to the current COVID-19 pandemic; we have implemented stringent protocols to further safeguard the comfort; health and safety of guests and employees. Existing high standards of health and hygiene have been enhanced and we remain alert to local advice form health experts and government autho...

More details
Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    744

  • Very Good

    150

  • Good

    44

  • Reasonable

    29

  • Bad

    17

Travelers profile
  • Business

    385

  • Couples

    231

  • Solo travel

    55

  • Family

    155

  • Friends getaway

    71

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Greedy and Unreliable

Reviewed 9 january, 2022

The hotel and its staff are completely unreliable. I was recently on my honeymoon and the room I booked was depicted as facing the lake. The room we were provided was not and as such we called down to try to change the room. There were no rooms available at that time facing the lake so we asked if we could cancel our reservation. The manager at the front desk, Cladio Ricci, apologized that the room was not as depicted and said we can cancel without charge. Relying on Cladio we canceled our room and booked an alternative hotel (facing the lake). Thereafter, the Hotel disputed the stay, stating that they would not agree to the cancellation and have attempted to charge me for leaving. Relying upon the Hotel's agent should be sufficient and given the fact this company knew we were on our honeymoon and yet continued to try to charge us is beyond greedy. I would never stay here or recommend staying here for any colleague or friend.

jgalaif31

Super

Reviewed 7 january, 2022

We stayed at this hotel for one night only and were so glad we picked it out of the many options there are in Geneva. The location is wonderful and the hotel is managed to the very highest standards. All the staff we encountered were kind, helpful and friendly. From the very first moment I contacted the hotel, the staff made sure we were aware of all covid restrictions, in time for us to make appropriate arrangements. This made our trip much less stressful with no surprises - which we did not need on a news year day when everything in Geneva was closed. The bedrooms were very large and we were given connecting rooms with our children. While the rooms were lovely, what stood out most for all of us was the bedding. The pillows and duvets were amazing! I was so glad that we had time to lie in and enjoy the beds as none of us wanted to get up - my girls said it was like putting your head on a cloud. The girls were also very taken by the sweet goodies that were left for them in their room - it was a lovely touch. We ate at the Peruvian restaurant in the hotel - service was a little off there but we all loved the food. And breakfast was fantastic with plenty of options. We also ordered soft boiled eggs which were perfectly done. Thank you to the chef. This hotel will be our goto hotel for future trips to Geneva without a doubt.

KPCNewYork

Excellent

Reviewed 3 january, 2022

Very clean. Staff are friendly. Concierge service is superb. Raphaelle is excellent and extremely helpful and has great communication skills. Food is good but not super. Overall very good place to stay. Location near city center and old town.

Nourah A

None

Reviewed 28 december, 2021

The staff was very knowledgeable, had an issue with covid testing before I flew back and they referred me to another place to get my covid test for my flight. The food and beverage options were amazing

changj8

Family Christmas travel

Reviewed 27 december, 2021

Excellent hotel. High quality in e every detail. Spacious and connected rooms. The breakfast is great. The restaurant’s hotel is fantastic. The bests are the service and the attention of all the staff. Certainly we will be back at this hotel chain.

julianoguga