Bayview Hotel Georgetown Penang
More details
6
Suíte
Max. 3 adults and 2 children
9
Quarto casal luxo
Max. 3 adults and 2 children
6
Quarto família
Max. 4 adults and 3 children
7
Quarto duplo superior
Max. 2 adults and 1 child
8
Quarto duplo luxo
Max. 3 adults and 2 children
5
Quarto superior, 1 cama King
Max. 2 adults and 1 child
Property Info
Check-out ends at: 12:00
25-A Farquhar Street Georgetown - Georgetown, Penang - Malaysia - 10200
Property Amenities
Check-out ends at: 12:00
Guest rating
TripAdvisor
Travelers rating
Excellent
277
Very Good
732
Good
382
Reasonable
113
Bad
59
Travelers profile
Business
181
Couples
480
Solo travel
141
Family
352
Friends getaway
186
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Thank you
Reviewed 9 january, 2023
My husband and I were very happy with our recent stay at Double Tree Resort Penang. The food, service ambience were excellent. The staff were so polite and helpful. The breakfast buffet served at Makan Kitchen was good. Special thanks to Kay Shin Duty Manager and Dylan who made us feel so welcome. Thank you for going that extra mile Kay Shin. The staff at Makan Kitchen were always attentive and pleasant. Thank You Kumar, Abe, Asos (i hope i got your name right) and the waiters and waitresses who were always smiling despite their workload. Jeffrey the Concierge for being so pleasant n helpful. Lastly the unseen hero the Housekeeping Boy on the 10th Floor who kept our room so clean and comfortable. Except for the distance to the beach this hotel is worth checking out. The facilities offered are good. My only wish is that Mangement will consider introducing a shuttle service to George Town for its guests. Commuting by Grab/Taxi can make a dent in your pocket.
Sugeecake
A disappointing experience.
Reviewed 26 december, 2022
I was very pleased with my deluxe king room. Very spacious, nice bathroom with bathtub. Unfortunately, I have never stayed at a hotel which so consistently failed to get the “little things” right. A bad impression was made right away by the check in process.. I had just come from the airport, snaking my way along a long customs queue.. I absolutely did not expect a similar process at check in! I entered a queue with at least a dozen others in it, with a designated path to follow, just like customs. It took 20 minutes to reach the reception counter to check in. A colleague said he took almost an hour to check in a little later! Having finally reached the counter, I found the reception staff efficient and polite enough. However, I did feel as if I was being “processed” rather than “welcomed”. Hard to blame them for that, they were genuinely under pressure. Throughout my six night stay, I actually found reception consistently pleasant to deal with face to face. So I got to my room. No tea or coffee. I wondered if they weren’t provided. Decided to ring reception to find out. But phone was dead. So, returned to reception…or rather, I rejoined the queue. Ten minutes later reached the counter again. They said there should have been tea and coffee, and would have some sent. They also sent a man to fix the phone. I returned to the room. The tea and coffee man arrived. He also fixed the phone….it was unplugged. He found the necessary cords on the floor behind the drawer. Obvious conclusion…no one does a final check of rooms at this hotel before they are given to a new guest. I was sufficiently disturbed by the delays and minor mishaps to send an email to the “hotel manager” that very first night. Reception gave me the email address. I penned a lengthy but polite “expression of disappointment”. This email has never been responded to. On my second night I had room service. I put the tray (with leftovers) outside my door that same night. It remained there all the next day. In the middle of the fourth day, I personally visited the restaurant and alerted them the tray was still there. They said they would attend to it. Nothing happened. The tray finally disappeared late in the afternoon of day 5, almost three full days after being left outside my door. Finally, an incident which so encapsulates their inability to do the smallest things. On day two my green “please tidy my room” card simply disappeared after my room was cleaned. I asked reception for a replacement. None arrived. The next day I visited reception again and repeated the request. An interesting moment followed.. The reception staff member said “we can deal with this right now, housekeeping is right here”. She then passed on my problem to a lady from housekeeping who happened to be right there at reception. I was struck by the lack of acknowledgement in her response. Not just to me, the customer standing there, but also (it seemed to me) to the receptionist who was trying to fix the problem. My new card was delivered several hours later. My conclusion is that the reception desk tries quite hard to fix things, but there is some kind of problem with housekeeping. One final frustration. With all these (small!) problems emerging, I THREE times rang reception. Not once was my call answered. Each time, I traipsed downstairs…and joined the queue. Breakfast is passable, but no more than that, at least for a westerner.. after 7.30 it was a challenge to find a table. There seemed to be a fairly consistent arrival of tourist buses during my stay….I’m always wary of hotels tapped into such “easy guests”. I felt really relieved to check out and escape! The hotel claims to be 4 stars. I consider it three stars in terms of rooms and facilities, and two stars for service.. In fairness to the hotel, it was close to Christmas and it may have been a busy time. However, I also stayed there five years ago in the middle of the year. I remembered I had misgivings then, but couldn’t recall them specifically. As my six day event was right across the road, I decided to give them a second try. There won’t be a third.
tessathedog
Poor attitude and customer service
Reviewed 29 november, 2022
Despite the outdated decor and idiosyncrasies of the hotel, this was, over the years, to be our 5th visit. I wrote directly to the manager to reserve a room expecting to get a warm welcoming response. I was hugely disappointed to be met with total silence. A week later, I wrote this time, to the Reservation manager, to request a reservation. I then received a reply asking me to book directly on the hotel’s website. Surprised, I replied that as a customer and a returning customer as well, that I certainly did not expect to do the booking myself when I have asked her as the Reservation manager to reserve a room. The next response I got was more astonishing. Instead of making a reservation and resolving the issue, I was asked again, to book online via their website. I ask myself- What is the role of the Reservation manager if not to make reservations? Are they not interested in gaining customers and revenues? What a contrast when I wrote to another hotel in Georgetown requesting a reservation. This was done and sorted by return. So it’s goodbye to the Bayview Hotel. They have lost not only another customer but their friends as well. This experience clearly demonstrates that the current attitude to customers and business is very non-caring and poor. Standards are also dropping as reflected in the other bad reviews in TA. Definitely not recommended at this time.
bert88
Bayview Hotel Penang
Reviewed 27 november, 2022
Every time I have business trip in Penang, this is my go to hotel. After pandemic their policies must have changed. The booking thru website do not include breakfast hence I need to pay for it. Anyway the room is so big and comfortable. Close to historical landmarks
vgal0579
Noisy hotel with Careless manager
Reviewed 16 november, 2022
· We upgrade and paid more than half the price of the room for a room with the view to sea and we’re looking forward to have a nice time in balcony in the morning. We had only 30 min peace and quiet before a very noisy wedding started on pool side.so we had to stay inside and close the balcony doors. When I raise the concern and said why I wasn’t informed at the time of upgrading that there would be a wedding and if we knew we would not upgrade , the manager replied carelessly that the wedding started at 10.00 am so I had enough time to enjoy the time that I had there.
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