Zermatt Hotel

TripAdvisor Review

Based on 614 review

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At the beginning the Hotel started with nine rooms, but over the years expansion projects were implemented and the project was expanded to 76 rooms. Today Zermatt has two buildings, which are divided into three wings, some simpler apartments, which were kept from the first building when the hotel wa...

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Availability

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Luxo.

Our luxury apartments have a 32-inch sky TV, hairdryer, elevator, air conditioning and larger rooms, as well as wireless signal, minibar, te...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 2 years

Immediate booking

Standard.

Our standard rooms have 20-inch TV with sky, ceiling fan, access only through stairs, wireless signal, minibar, telephone, heating, private ...

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Cancellation Policy

Amenities in this room:

Max 4 adults

by 2 years

Immediate booking

Property Info

At the beginning the Hotel started with nine rooms, but over the years expansion projects were implemented and the project was expanded to 76 rooms. Today Zermatt has two buildings, which are divided into three wings, some simpler apartments, which were kept from the first building when the hotel was acquired and the second wing that was the result of the expansion, are all luxury. In addition to the third wing, which is a building attached to the hotel, there are larger apartments, which are excellent for families, as they have a living room and bedroom in separate environments.  Gramado cen...

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Check-in starts at: 14:00

Check-out ends at: 11:00

Property Amenities

Cleaning / Laundry Services
Laundry / Dry CleaningInternet
Accepts major credit cards
Common areas
Living room
Reception services
24 hour reception
Food & Beverage
restaurant
several
ElevatorTotal number of rooms - 197
Transport options
Bicycle storagePrivate pool

Guest rating

TripAdvisor

Travelers rating

  • Excellent

    225

  • Very Good

    248

  • Good

    94

  • Reasonable

    25

  • Bad

    22

Travelers profile

  • Business

    13

  • Couples

    275

  • Solo travel

    12

  • Family

    223

  • Friends getaway

    55

Scores Summary

  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Holiday

Reviewed 20 september, 2016

At the end of the day we reached and we had a great fun during travelling now we r here for 2 days hopefully we will enjoy a lot and celebrate this nite thanks my husband such a lovely nite with him I can't forget these holidays love u and like this very much all of you must come and enjoy

Elaine C

just average

Reviewed 28 november, 2014

the hotel was very old the rooms were also too old and not good .the rooms i stayed was so small that i requested them to change my room which was done now the room was big but the bathroom was pathetic and i had no choice as the hotel was full as there were some holidays and some events during that time was going on in that city .hardly any basic amenities were there in the room and the price of the rooms was too expensive for what i got .the breakfast was just basic .this hotel looks to me a basic family hotel as i could see lot of them and because of this the rating of the hotel was also high which for me should not be .as we had to pay before so could not change the hotel as i would never like to stay there again .one thing the staff was good and friendly

Sandeep S

Ótima estadia

Reviewed 27 october, 2021

Ótimo custo-benefício. Café da manhã colonial maravilhoso, com muitas opções! Funcionários atenciosos e simpáticos, especialmente Erick que tem uma alegria contagiante. Quarto espaçoso e aconchegante.

Cassians95

Péssimo

Reviewed 31 august, 2021

O hotel nos deixou em outra quadra, em uma semana de muita chuva, péssimo para ir até o café da manhã, e usar o microondas para fazer a mamadeira da nossa filha. Wifi só existe na recepção, dentro do quarto não funciona, Vazo sanitário estava solto, chuveiro vazava por todo lado, telefone não funciona, lençol manchado, controle de tv e ar condicionado sem pilhas, chuveiro não esquentava. Tudo foi solicitado ao hotel diversas vezes, nada foi feito. Troca de quarto só seria feita mediante a pagamento. Wifi, chuveiro, telefone esperamos a semana toda. Deve ser costume dar desculpas aos hóspedes de que será resolvido as pendências, pois logo vem hospedes novos para serem enganados.

295wilianr

Café da manha maravilhoso

Reviewed 28 august, 2021

Chegamos no dia 25 de agosto , chovia muito ...nos colocaram num quarto anexo ao hotel no 3 andar ...ao chegar no quarto fomos descansar pq estavamos cansados goteiras no quarto todo e tv nao funcionava , mudamos a cama de lugar e preferimos nao reclamar , pela manha depois do cafe falamos do acontecido e disseram que iriam resolver , saimos o dia todo e ao retornar fomos trocados de quarto , um quarto bem melhor mais amplo adoramos Os funcionários muito educados e solicitos Nossa maior admiração foi pelo café da manha muito bem servido de varias delicias e ao chegar todos somos recebidos pelo Erik com um bom dia maravilhoso, ele faz a diferença no hotel , simpatia em pessoa Foi uma otima estadia e recomendo com certeza

Andrea574