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Opinión escrita el 23 de Agosto de 2021
I was staying here mainly because it's 5min away from my job easy commute. I've stayed here before didn't have any issues. Checking in first off I had to pay a $100 deposit before I was able to check in. No where on the site when booking does it say anything about a deposit nor have I ever paid a deposit before. I was then checked into a nice size room that was filthy, there were snot tissues all under and behind the bed, Gum stuck to the wall beside the bed, I also had to kill at least 3 cockroaches. Everything was tolerable until i come home from work one day an notice my door is standing wide open. I went to the front desk and spoke with Jennifer asking if housekeeping had been down or just why was my door. Her response while looking dumbfounded and caught responded I don't know bro, she's so loud and unprofessional. I asked neighbors had they seen anything, Directly across from me was an older lady that went out to smoke often, I asked her if she had seen anyone open my door she claims she didn't. I then asked her around what time did she notice my door just standing open. She said she didn't until she had come back from work, Other neighbors in the area say they didn't notice it open until around 9ish. I go into work at 7:30 my door was standing wide open until 4 that afternoon. $150 bucks is missing but nothing else, I guess my laptop was left behind because it's locked of course. This morning I spoke with the manager and his reaction only leads me to think they are all involved in this madness. He claims that my key was the only one used to open the door and maybe I didn't close it all the way when I left out to work. Complete insult to my intelligence the doors heavy and are the type that may knock you over if your in the way because they slam shut behind you. With his response there is only one possibility that Jennifer at the front desk made a duplicate key went into room or sent someone to my room.? and left the door wide open for any and everyone to just go in and go through my things. I basically paid money to have my things taken while I was away at work. Pretty screwed up, They aren't robbing you outside anymore at gunpoint here Now they do it when your away from your room. Be careful staying here these folks ain't right.
To sum it all up I was basically robbed by a employee at this location and the manager did nothing but try and insult my intelligence. Not only was he trying to be low key rude about it as if he has taken some type of lose, But he didn't even attempt to apologize, or do anything for that matter. Horrible
Manager and Front Desk Staff
Opinión escrita el 9 de Julio de 2021
The manager, Mr. Warren and his complete staff gave awesome customer service during all of my stays; and equally during the duration of this stay. They always go over and beyond to ensure guests have what they need, as well are having a very pleasant experience. I look forward to staying again on future travels. I also will be recommending this location for anyone that desires to travel cost friendly, as well enjoy a safe environment for yourself, your family, or your group. Courteous staff when traveling, and unexpected situations arise makes all the difference in the world. Congratulations Mr. Warren for an example to other places; on how to take care of your guests, and provide them with the best customer service and guest care!!!
Angela R. Porter
July 9th, 2021
Opinión escrita el 29 de Abril de 2021
The staff is great Jennifer , Karen. Mr.warren the mgr. Made my stay worth staying. Thank you. I have stayed at this property before and have seen the changes of the years and I'm impressed with the efforts they have put in place to insure a great stay.
Opinión escrita el 13 de Febrero de 2021
This is an older hotel. Perfectly adequate but nothing exceptional. No elevator so you have stairs to the rooms and downstairs to the laundry. Laundry area was small and not very clean. Staff was polite but didn’t go out of their way. Nighttime staff is unprofessional and essentially worthless. The room was adequate. Towel rack had been ripped off the wall and got no attention when reported. You cannot see the entrance to the very small parking lot at night - there is no lighting.
Woodruff Rd ESA was a far better option.
Opinión escrita el 28 de Marzo de 2020
The management here bent over backwards to make sure my stay went smoothly. They were so compassionate to what everyone was going through with the Covid-19 crisis. Frankly not much else mattered after seeing their attitude toward positivity! Incredible!