Based on 92 review
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This 3 star hotel is located in the city centre of Grindelwald and was established in 1960. It is 20.0 Km from the Interlaken and the nearest station is Grindelwald. The Hotel has 2 restaurants and a conference room. All 40 rooms are equipped with minibar, hairdryer and safe.
Check-out ends at: 11:00
Food & Beveragerestaurant
Reception servicesFree self parking
Average - room for improvements
Reviewed 14 december, 2021
Rooms were clean but mattresses were not really comfortable. The rooms on the main street were not well isolated - you could hear everything from the next room and the track cleaning the street at early morning. In addition to that, one person from the staff knocked on our door at 8:30 to tell us that breakfast was ready: really nice of him, but we did not appreciate it cause he woke us up - please don`t do it again with other customers! The guy at the reception was really kind and changed our room with one on the back of the building, which was really quite and nice. Breakfast was ok - not much choice and food did not look fresh.. I called the reception the day of check in to ask for gluten free bread and they told me it was too late for it for the day after, but that they would have provided it for the following day. They actually didn`t, and when I asked they told me "there`s not - can you eat yours??" (cause I had mine in my hands but it was supposed to be for my lunch, not for a breakfast that I already paid!).
Expensive for what you get, but I guess it’s due to timing
Reviewed 31 december, 2019
We were staying in family delux room. I would not really qualify it as delux though. The room is not big, but not extremely small, ok for a short stay and if your target is skiing. There’s just enough space to store your stuff, but it is too dark in every corner. There’s bus connection to railway getting you up the hill, but still to consider enough time for the whole trip. The personal was helpful and friendly. There’s a room for ski equipment, breakfast is of good quality, there’s enough choice for everyone.
Not too bad, not too great
Reviewed 3 february, 2019
The room was clean, the beds were small, the view was great. For the skiers the public bus is only a few meters heading downhill from the hotel door which is really handy. It only runs every half or so, so check the timetable. The hotel looks great on the outside but feels bland on the inside, staff were very polite but lacked a little bit of that welcoming / homely / nice feeling. Breakfast was a let down, everything was obviously pre-processed, or of the canned variety. Seriously when you go skiing a nice hearty, healthy breakfast is required. It also lacked choice.... It's not a bad hotel, but personally I would not go back.
VERY RUDE OWNER AND MANAGER
Reviewed 9 may, 2018
We are visiting in SOTC travel group and we joined the tour in Rome from USA. We are staying today and leaving tomorrow this hotel. When we cane to breakfast this morning there was nothing left in vegetarian and when we asked the manager said we should have come in time if we want to eat although we came at 9.09 and the breakfast for the tour was supposed to be from 8,30 to 9.30. He said to just eat paratha and that too without any vegetables or achaar. There was no bread no rolls no hot food no butter no hot coffee no juice . He argued too much and kind of raising his voice. When we asked at the front desk for complaint book , the person said he was the owner and we Indians are destroying the name as the Chinese or Japanese groups come eat and leave on time . It was our fault why we did not come st 8.30 as if this was a BOOT CAMP. These experiences are ridiculous and I would recommend to boycott this hotel and give the worst ratings. These people have dip the hospitality to the lowest level possible.
Nice view, unfortunate stay as bed fell off from the wall
Reviewed 7 may, 2018
This is the first time I write a review on anywhere and I think the experience is worth noting. Just as in other reviews, the hotel is nice although a bit old (20 years, as I was told by the manager, ). The bedside table is linked with a board sticked to the wall as in the photos. On the first night the board falls from the wall. We did put water on the bedside table but it didn’t fall the moment we put the water bottle. Luckily we weren’t sleeping on the pillows which were right under the board at that time. One mistake we made was not calling them and reporting at night, as there was nobody on reception after 10pm. The next day the room was cleaned, so we wrongly assumed they’ve noticed the broken bed which turned out they didn’t. After we checked out did they find out and ask for a fine. We were blamed for breaking the bed which we didn’t. After negotiation we paid a smaller fine, I take it for not reporting promptly. The hotel is nice and our room is with mountain views, 15-20 mins walk from either Grindelwald or Grund train station, 30 mins walk or there’s a bus to the cable station. The staffs are nice and work long hours, and the manager is polite and sensible. The room is clean, but from our unfortunate experience it’s probably a bit out of maintenance. Overall it’s still a nice place to stay in Grindelwald, but better check the condition and facilities of your room carefully.