Based on 1052 review
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Welcome to Best Western Plus Tempe by the Mall! Located in Tempe, Arizona, our property has everything guests need for a relaxing stay, including free 24-hour airport shuttle services. This is a courtesy shuttle and is based on availability. A free hot breakfast greets guests daily and features hot waffles, favorite fruits and pastries, a cereal bar and yogurt selection. Cold juice and 100% Arabica coffee complete the meal. The location of our Tempe hotel, near shopping, the freeway and Phoenix Sky Harbor International Airport, makes us a popular choice for leisure or business travelers. The s...More details
Check-out ends at: 11:00
Pool and wellness facilitiesOutdoor Pool
Reception servicesLuggage storage
Business Facilities / FacilitiesBusiness Center
Ok for one or two nights!
Reviewed 7 december, 2020
Rooms are very basic. I hate hotels that keep their coffee pots in the nasty bathrooms😰. Associates were nice. Right across the street is a nice mall. Good area for travel. There was a lady who looked homeless trying to book a room when I arrived, she had no ID so there was an issue. She had NO mask with COVID raging and she was just going on and on. Why they didn't make her put a mask on is beyond me! Smh.
Maybe it was Covid related
Reviewed 21 july, 2020
So, checkin/out was okay. The staff was all good and were doing what they can with the limits they had. The issue is the cleanliness of the hotel. There was a full roll of toilet paper under the bed along with other trash like candy, wrappers, paper etc. There was black mold in the bathtub, around one of the soap dispensers (there were supposed to be 3 dispensers, but one seemed to be missing) and some more mold on the wall. Speaking of soap dispensers, they were empty. The pool was cloudy, had an unclean smell, maybe it was excessive chlorine or something, but we could not wash off the chemical or scum that was on the skin and hair after. We got locked out of our rooms. The keys would not work. Fortunately, front desk and maintenance were able to get us in our room while the issue was resolved. I think that, due to Covid, housekeeping was limited to a certain amount of days which may explain why the room was not really clean. More like spot cleaned. Hopefully more time will be taken in the cleanliness of the rooms and pool...
Reviewed 29 june, 2020
Outer area and lobby looked great. The computer/printer area was helpful. Everything was great. ICE machine were not working except for the 1st floor. The noise level each night from the adjacent rooms was constant throughtout the night even though there was different guest staying there. Upon going to my room for the first time, my door was open. Upon returning from being out and after maid service my room was open. (Door was not completely shut when allowed to shut by itself.)
Reviewed 13 june, 2020
I have been to many Best Westerns.. this by far was the worst one I have ever been too.. First thing I saw was the closet door was broken, so I called to let the front know... It sounded like it has been like that for a while.. hair and blood stains on the sheets, drain did not actually drain in both the sink and shower.. hair all over.. It was pretty nasty and made me feel very uncomfortable to have an uncleaned room with COVID-19.. Usually Best Western meets a high standard.. staff was very nice and that’s why it’s ranked a two not a one...
Always a pleasant stay
Reviewed 15 may, 2020
This is a great location to Arizona mills and not too far from places you want to go. I've stayed here many times and will continue to because it's a great price, location and the staff is always friendly and helpful.