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Hiltons Commitment to You During COVID-19 ” Weve updated our reservation and cancellation policies, extended Hilton Honors Points and status and may be requiring face coverings, temperature checks, health declarations and use of mobile contact tracing at our hotels around the world. Please visit our dedicated COVID-19 page for the latest and before traveling.Centrally located on the beautiful harbor front, the Hilton Haikou Meilan hotel offers convenient access to downtown Haikou, and is only 15 minutes' drive from Haikou International Airport and the city center, which can be accessed via two...More details
Check-out ends at: 11:00
Worst Hotel Experience For a Long Time
Reviewed 17 july, 2021
This was the worst hotel experience I have had in years. On arrival I was quoted two different prices and then told to check myself. Then was told I had only booked one breakfast which was incorrect. I received a phone to say the hotel had realise I had booked executive breakfast. The rooms where clean but very tatty, marks on the walls, cupboards and surface areas. I went the executive lounge, empty of people and executive goodies except for a jar of cookies, raisins and nuts. No juice or water. We could not see how to get tea or coffee. No wonder it was empty. We order pizza's for in room dining, they were disgusting the base where rock hard and the toppings made the children not want to finish the pizza. Breakfast was shocking the food was either cold, dry out, soggy. The noise level was extremely high, with young children running the food area. The breakfast area was massively unstaffed and we waited five minutes for our table to be clean so we could use it. Also executive breakfast was in the same place - so not such thing second time I was lied to. I had to wait 10 minute for bread for toast, then I had to wait for butter. The bacon was bone dry I had to snap it rather cut it with a knife. We checked out after the appalling breakfast a very upset total hotel experience to the end of our holiday. I choose this place because of the beach, pool and distance to the airport. Wish I hadn't! I do not normally write negative review only positives, this was so bad I think it is important others need to know what it might like for them. I will never return to this hotel and will probably not use the Hilton groups hotel again.
Hilton but with no love
Reviewed 15 july, 2021
This is a Hilton hotel but only on the name. Nice place, for sure. Pool is big, the room are amazing but we didn’t like some things. This was a wedding trip and even if we send a message to let them know about it, any particular treatment or welcoming was done (like in all the other hotels we stayed). Pity. Breakfast is normal, nothing special even on dinner. I m sorry but I didn’t feel welcomed
What a relaxing stay!
Reviewed 10 june, 2021
I stayed here for five nights and my overall experience was excellent. I particularly enjoyed the outdoor swimming pools. The hotel provides free shuttle buses to the airport, duty-free shopping plaza and city centre. Special thanks go to Daniel Zhang, Sophia Lin, Ceka Chen, Sen Fu, Daisy Li and housekeeping team to make my stay enjoyable.
Not a pleasant trip
Reviewed 28 august, 2020
I stayed at this hotel from July 20-24 in 2020. I will list all the situations I have experienced during my stay. If you gonna stay there during the pandemic, this might able to help you. Although called "Meilan", the airport name in Haikou, you'd better not expect to get on shuttle between the hotel and the airport. The hotel offers 3 rides a day in a really limited time from 9 am to 2 pm. The lounge is closed during the pandemic. As compensation, the hotel offers dinner during the stay, which is 150 rmb per person everyday from 5:30 pm to 7:30 pm. The time restriction is really really annoying when you travel in somewhere you are not familiar. Although there is no much travelers during the pandemic, I can only get an upgrade on view as a diamond member. The following issues I had enforced may happen anytime you stay here other than in the pandemic. The lobby is really hot and there is no AC. The bar and the business center is in the lobby so it would not be a good experience to stay there during the daytime. The hotel is not located in most of the car rental companies offering on-line services(I didn't find any). And there is no car rental in the airport. So there is basically no way to rent a car in advance. The hotel agent will find a car to deliver to the hotel, but there is no invoice and I have not get my deposit back till now. There are ants around the desk in my room. I didn't have any food and only drank water in the room. The hotel cleaned it with acrid sterilized water which really impact my quality of sleep at that night. The AC in the room seems broken. No matter how I adjusted the controller, the temperature fixed at 25 Celsius degree. Not recommended. Especially during the pandemic.
A great relaxing hotel
Reviewed 24 november, 2019
We stayed here for one night at the end of a tour. Very relaxing. Had a late check out the next day which was very helpful. Could not fault anything. Great room, pools, food, service. Caught the local bus 87 from around the corner to go into Old Street. It would have been nice to have more time to explore the Island further as we only had time to go into Old Street, have a mineral fed spa and relax!