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Opinión escrita el 9 de Febrero de 2019
Fui con mi pareja de vacaciones, ahí pasamos un día. Todos los empleados están súper amable y te ayudan donde pueden. La habitación era muy limpió y muy bonito decorado. Tengo solo un punto negativo. Teníamos la habitación minusválida y no se que es la mejor manera para duchar. A nosotros ha salido todo el Aqua y teníamos el baño después mojado por todo el lado. Lo demás todo perfecto.
Very nice place to stay
Opinión escrita el 2 de Septiembre de 2021
The room and bed were extremely comfortable. Front desk was exceptionally kind and the area in Half Moon Bay is quiet with a walking ocean bluff down the street. Dog friendly (although more money than I would normally pay with my dog), but plenty of places to walk. Clean and COVID protocols were followed.
courteous staff, clean room, poor breakfast
Opinión escrita el 19 de Agosto de 2021
This is a Best Western hotel. The king room and property were clean and comfortable. Dogs are permitted to stay in certain rooms, so if you are allergic to dogs, this might not be the place for you. The hotel is next to an RV park and a pub, but our room was quiet. There was a shower only, no bathtub. There was a mini-fridge, but no microwave in the room. However, there's a microwave for common use in the lobby. There was a Keurig machine in the room and pods of coffee and green tea - but no black tea!!! Unfortunately, our special request to have housekeeping leave the window open before check-in was not done, despite the fact that I not only wrote that request on the online reservation but also called at 11:00 AM the day of arrival to make sure that it was done. The staff people were polite and accommodating in a number of ways. The desk clerk did not give us the usual goodie bag (containing two 16-ounce bottles of water and a bag of chips) that BW Rewards members receive, explaining it was because of Covid precautions. Well, we had stayed at a Best Western in Santa Cruz just a few nights earlier, where they did give us the usual bag. Also, all the items in the goodie bag are packaged, so Covid precautions as a rationale doesn't make sense. When we asked for water, we were given two tiny bottles, which seems stingy. When I asked for toothpaste, I was given one little envelope, again stingy. That is not the clerk's fault because it is probably the hotel policy. The grab-and-go breakfast was not as good as we'd expected in a hotel called "Aristocrat BW Signature Collection." It was inferior to the breakfast in the modest BW in Santa Cruz. It was available only from 7 to 9 AM. I suggest that it be available until at least 10 AM, as in most hotels. Even worse, it included only cold items: several types of sugary cold cereal, but no bananas to go with it; milk; juice; apples (no other options in the way of fresh fruit); yogurt; etc. They should offer at least one hot *and* healthy item such as packets of plain instant oatmeal. There was in general a lack of healthy options. For example, there was sugary yogurt, but no plain yogurt option. We would probably stay here again, but I guess we'd need to bring our own supply of healthy breakfast items.
Lovely, clean hotel, front desk very kind
Opinión escrita el 14 de Agosto de 2021
Very nice hotel, clean, plush beds, seems new. Easy access from road, yet far enough away to be very quiet. Did not have a pool or hot tub, no real breakfast, that was the biggest downside, plus pricey for an area where you're hoping for a beach view.
Beware of BED BUGS!!
Opinión escrita el 4 de Agosto de 2021
The room 208 (King Suite) was very pretty. Nice view of the valley, cute gas fireplace, plenty of space for a family of 3 plus a dog. However, I woke up at 4 am because I was being eaten by BED BUGS!! I’m very sensitive and allergic to bed bugs. My back started swelling up immediately. I went down to reception and asked to be moved. We were offered Room 125, which is a Double Standard room. Unfortunately, they didn’t have any other King Suites available at 4 am. I asked if the hotel wanted cover laundry services for us, but the receptionist said we needed to take it up with the Manger after 8 am. So we and the bed bugs moved to a different room in the middle of the night. If Room 125 did not have bed bugs before, it certainly has them now. I got a new bite the next night.
I’m mentioning room numbers in case someone else gets bed bugs in these rooms in the future. Manager Erika has been notified about the bed bug situation. If the hotel doesn’t take care of it, the next traveler has the right to sue the hotel. Please feel free to contact me if you need an eye witness or co-signer for your court case against Aristocrat Hotel. Maria dot Trefilova at gmail.
Other notes: the hotel has very nice location. It’s walking distance from the coastal trail. Beach is a bit far, but still walkable. Camden Pub next door is very cool.