Poor knowledge about alimentary allergies
Reviewed 16 December, 2019
The hotel is not considering the possibility of alimentary restrictions in the restaurant.
The staff didn't try to adapt anything. The only one answer was 'not possible '(breakfast included)
People with alimentary restrictions should select other hotel.
Cold and Very Rude Reception at Nice and Clean, but Lifeless, Hotel
Reviewed 29 October, 2019
This was probably the worst hotel in which I have ever stayed as far as reception is concerned. I arrived feeling very fatigued and in the throes of a migraine. The lady at the front desk was a slender, middle-aged German lady with shoulder-length, straight blonde hair. I had to come back down to the front desk minutes after checking in because the "key" card was not working for my room door. This means I had to carry all my luggage back down feeling very sick and in physical pain. This woman glared at me, shook her head vehemently, and acted very irate, very indignant about having to help me despite my friendliness. She would not believe me that I could not get the key to work, and flaunted angrily over to the elevator and we proceeded to room. I was shocked. I could not believe what I was seeing in her behavior as I have never in my life seen this kind of customer service, or lack thereof. The hostility in her eyes was unmistakable. After she opened my door, she would not take the few seconds to show me how she did it, and just turned away, and again flaunted off. Later, I had to find out where to eat, knowing that food was vital for helping my migraine, and unfortunately, she was still at the desk. Not another soul was in sight. I resented that I was afraid to approach her but there was no one else around. And again, she was openly hostile towards me, irritated that I was there again, and obviously not wanting to 'deal' with me. She pointed to the dining area and motioned for me to go over there. I went over and sat down. A young lady came out and gave me a menu. She was more pleasant than the sourpuss at the front desk, but still very cold and not very helpful. As I sat waiting 20 minutes in the eating area to give my order, with my head throbbing, I saw the older blonde woman being very sweet and helpful to a gentleman at the desk who spoke with a Spanish accent. I was startled to see her treating him like gold, the total opposite of how I was being treated. Suddenly I understood what might possibly be happening here. I was from the States. Not positive, but quite sure. Food service was slow. I took my food up to my room, and tried to get past the migraine. The room was lovely, very clean and it had all that I needed except getting Internet reception was very hard, which was another thing she did not want to help me with. The next day, she was at the desk the first part of the morning and again, would not help me understand the train schedule I needed to take, which was all in German, even though she could speak English. An older German couple came in with questions, and she was very courteous to them. I ate breakfast in the dining room this time, and the food was very good. Only one other couple was in there. Finally, a couple of hours later when it was time to check out, a young gentleman appeared at the desk; I was relieved when he treated me with respect and kindness. I stayed a day and a half at this hotel, and only this hotel in all of Germany as I passed through by train after leaving Paris and arriving in Denmark. Just this hotel - the Panorama in Harburg-Hamburg. Pictures of this hotel are included with this review. This place seemed to have no life, not even in the dining areas. No one anywhere, no help available - hard to get something to eat in this hotel. No room service, either. Hotel is in a rather awkward location with loud traffic, ongoing construction, and with no pleasant views. I was charged about $133.00 for one bed. No communication from staff afterwards concerning complaints. I would never come here again, nor would I recommend it to anyone. Very cold, cruel, and lifeless place to stay!
Outdated, hot, stale
Reviewed 1 July, 2019
Arrived with US colleagues who immediately sought an alternate hotel with Air conditioning. Temperatures were 30C outside and there is not even a fan in the rooms.
Windows open widely, but it's not enough to cool down and sleeping in that heat is a challenge, especially since there is a lot of noise outside, including a building site, cars racing through, trams and buses.
The room itself appears to be from the early 1990s with a green and orange/red decor.
There was a welcome refrigerator, but it's more of a mini-bar and filled with drinks. I would prefer an empty fridge, or otherwise a bottle of complimentary water in there.
The website and booking are also highly inconvenient, with a threat under the first option that your reservation will be canceled if you do not arrive by 6pm. It appears you're coerced into paying in advance in full as I was to avoid the 6pm cancellation when you aren't sure how long you will work on day one. This makes checking out, once you see the hot and stale smelling room a waste.
My US colleague didn't fall for it and was able to leave and go to a "Spa" hotel with five stars near the airport for around the same price.
At the very least, this hotel should have a floor standing or ceiling mounted fan in each room. Temperatures in the thirties (or nineties for Fahrenheit users) is no joke with no AC or air circulation.
No shampoo or conditioner in the bathroom, just a pump of generic soap to be used for all purposes. The other container was body lotion. There was one tissue left in the container and the water was blocked from exiting the bathtub. Small TV, filthy remote control. Liquid stains running down the curtains looked bad.
Staff were friendly and helpful and the hotel is otherwise well situated in walking distance to food, shopping and transportation.
I think it's overdue for modernization.
Panorama breakfast drama.
Reviewed 16 December, 2018
The location is very conveniently located near the bus stop as well as a S-Bahn ( underground) and Harburgs center with shops, cafes and restaurants.
However at the moment it’s across a building (demolition of an old spa and shops) site which makes the hotel name rather amusing.
Check in was friendly and efficient. We been given a big double room and our teen daughter a single beside ours, connected with a door on the 2nd floor.
The free WiFi was rather slow - just enough for a Skype/WhatsApp chat - but download/upload was slow.
The next morning was Nikolaus day and to our surprise he visited us and left a chocolate Santa and sweets outside the doors. What a nice touch!
However the confusion started at breakfast- it was served in the bar! The little coffee tables and cosy chairs weren’t suitable at all for breakfast!
Besides it was full. The receptionist told us we can use the restaurant- but it was dark in there.
The next morning we were told to use the restaurant area which was now bright - the buffet was there and we been ask for the room number and what coffee we would like.
I was about to forget about the little glitch yesterday - until the next morning.
We “assumed “ that we could use the restaurant area again but been rudely told off. The last morning we decided to use the rather uncomfortable bar area - luckily one out of the 2 “proper” tables became available.
The choice of rolls- from a German point of view - was very limited. There is such a great variety of local rolls available but these very disappointing basic.
On the positive the coffee in the flask is nice and the meat selection- especially the “Hamburger Mett” and “Leberwurst”.
Apart from that we had a lovely stay.
Does not desserves 4*
Reviewed 13 November, 2018
The hotel is old style probably not by choice, but because it is lacking modernisation.
The room are quite large, but the soap and shampoo in bathroom are from a single distributor box of in the wall. You don't have your little bottle of shower soap, one with shampoo and one with conditionner as you find in modern hotels.
Do not arrive too late as you won't find anything to eat but peanuts after 22:00.
The breakfast room is extremely small and inconvenient. Due to its size, you might hardly find a table between 7:30 and 8:30. Buffet is packed on a small bench.
Very old style not worth what you pay for. It is nice 2* at most.